We are sponsoring WPCandy’s Late Night podcast for the next few weeks. If you don’t listen already, we’d recommend checking it out. Listeners will receive a special offer from Event Espresso just for listening.
We’d also like to know your thoughts about the podcast. Share your feedback in the comments below.
We have recently had users report receiving multiple renewal notice emails from us this afternoon. We apologize for the interruption. Duplicate emails were being sent because of a recent MySQL upgrade on the server. We have worked with our host to resolve the issues and you should not receive duplicate messages any longer. If you do receive a duplicate email from us, please contact us immediately.
Welcome to the new Event Espresso website. We have many exciting new features and processes that we would like to orient you to that will make it easier than ever to use Event Espresso.
We now offer customers the added convenience of one-click or “automatic” upgrades right from their WordPress Plugin dashboard. Starting with version 3.1.24, whenever a new version of Event Espresso or an addon is released customers with a current support license will receive prompts to upgrade.
When a new version is available there are four possible prompts:
Note: Automatic upgrades are available in Event Espresso version 3.1.24. In order for the automatic upgrades to work properly, you can not have two versions installed, regardless if it is deactivated.
Trouble accessing your account?
It’s easy to renew. Within 30 days of your license expiring you will receive notification that your license will expire. You will receive a notification on your Account page as well as you will be sent an email. Sign in to your account and follow the update/renew instructions.
Remember, renewing your license before your account expires will give you the best possible price (25-50% off), but waiting to renew your license until after it expires will require that you purchase another support license at full price.
The new support forums will give you access to our expert technical staff and the Event Espresso community who can all help you be successful. The new forums now have:
All these new features are are intended to provide you faster support and access to the information you need to be successful.
With Event Espresso always changing, it is a big job trying to add to keep up on documentation and improve it. In the near future we will add more screencasts (videos) that will make it even easier to understand and use Event Espresso. Right now we have documentation for nearly all of the core Event Espresso functionality and addons. It is organized into the Core documentation, the Addons and then Extending Event Espresso and Use cases. If you need additional documentation, don’t hesitate to fill out the form at the bottom of the documentation pages.
We have renamed two of our licenses to better reflect their scope and intended use and includes new addons.
For anyone having problems with their account, we’d like to explain why this may be happening.
If you don’t care why it’s happening and want it fixed:
The longer version – the old website
The old Event Espresso website had one system to handle purchases and a second system for user accounts to access downloads, support and documentation (that’s why you had to create an account on the forums and fill out an update request form after you purchased). With the new website, you are directed to create an account either before the purchase (while paying by credit card through Authorize.net) or right after payment (if you pay with PayPal). This is a big improvement which will automate your access.
The challenge we had was taking the two systems and combining them into one record. The most accurate way to do this is to take the purchase record and use the customer name and their email address to create an account. That means your account will be under the name and email address of the person who made the purchase. Since it is possible that some people may have used a different email address when they purchased, or are using a different email address now, we have a system in place to create your account and give you the right access.’
If you purchased and did not receive an email (to the email address you used at the time of purchase) then please do the following:
We will then update your account manually this one time and it will be automated thereafter.
We apologize for the inconvenience of having to create an account and the down-time from receiving support. We know the new website will be much more convenient for everyone and save you more time.
We are very excited to announce that the new Event Espresso website will be going live to all users on June 24th. We would like to prepare you for this transition with the following information:
We will be working on it while most of you are asleep. The website will be down for maintenance June 23rd from 9PM EDT – June 24th at 8 AM EDT.
Here are just some of the features of the new website:
Our new website makes it easier for you to get the files, documentation and support you need as quickly as possible so you can be more successful.
In order to give everyone access to the appropriate files, documentation and support, we will be creating new accounts for paying customers on the new website. After the website is successfully launched, you will receive an email with login credentials which will get you access to your new account area of the website.
After the new website is launched, if you find problems with your new account, or did not receive a new account email invitation, please contact us.
During this time of transition to the new website, we are providing a grace period of an additional 30 days of service, support, and updates for all of our past customers who purchased more than 12 months ago. This grace period assures that all customers will receive support until August 1, 2012, no matter their original purchase date, and have the opportunity to renew at a discounted rate before that date. Customers who purchased after August 1, 2011 will continue to receive support and upgrades as part of their support license until 12 months from their date of purchase.
We will be decommissioning the old website and forum which will do-away with several things including the need to fill out the Update Request Form to get access to downloads. Our new website’s forums offer better organization and search capabilities. After the new website is live we will close all threads and re-post any unfinished support requests in the new forums to resolve on the new website.
The new support forums will give you the ability to mark your support issues as resolved or not so we can be sure all customers are helped and no one is missed.
Your access to different sections of the support forums will be based on the license and/or addons you purchased. For example, only customers who purchased the Recurring Events Manager will have access to that forum; this logic extends to the other addons also. This will ensure that your question is posted in the appropriate area and not confused with other non-related topics. We only ask that when you create a new topic in the support forum that you please try to post in the product-related forum.
We’d like to give a big thank you to Darren at Organize Series for helping us build the new functions of the website and Jesse and Michael at Mister Machine for helping us with the new design.
Thank you also to the beta testers and the rest of the Event Espresso team for your hard work to test the new website and update the content to help offer better products and service to our great customers.
This is a big step forward in how Event Espresso will be able to help you be more successful in your events. Feel free to let us know what you’re thinking and tip your hat to everyone who has helped so much along the way.
Event Espresso is a major technology sponsor of Social Media Week. Event Espresso provided core registration functionality and developed powerful user management controls. A major portion of our involvement was making sure the roles and permissions, with the addition of regional manager permissions, set up to work across the network of 12 different sites/event cities.
Seth worked with them personally to make sure that the development went smoothly. Social Media Week had one designer and two developers working on an integrated theme.
About Social Media Week
Social Media Week (SMW) is a global platform that connects people, content, and conversation around emerging trends in social and mobile media. Delivered primarily through a network of internationally hosted biannual conferences and online through social and mobile media, Social Media Week brings hundreds of thousands of people together every year through learning experiences that aim to advance our understanding of social media’s role in society.
UPDATE:
Alternative to Meetup.com
Event Espresso customers come from all parts of the world and use our plugins for a wide variety of reasons. A few of our current customers were looking for an alternative to meetup.com. This is what they said they didn’t like about it:
Event Espresso’s mission is “to empower business and organization leaders with the event registration, ticketing and management tools that maximize the success of events.” With Event Espresso, you can be more autonomous and empowered, and create your own alternative to meetup.com. With Event Espresso, you can save more money, control your user’s experience and your brand, and you can get your event registration done more like you want them. We understand there is a place for some people to want or use these type of services, but we certainly want people to understand there is another option.
We’d like to make a quick announcement that the Multiple Event Registration Add-on is now available for purchase. We understand that it took longer to complete than we wanted it to, and we still have plans for its future, but we couldn’t hold it back any longer. This add-on allows allows attendees to register for multiple events during a single checkout, and even add additional attendees. This add-on makes it easy for your attendees to register by giving them an option to reuse the information later in the registration form if they are registering the same person for multiple events. (more…)
Event Espresso Mobile Ticketing Apps
We’d like to announce today that we have released the Event Espresso Mobile Ticketing Apps for iphone, iPod, and Android mobile devices. These mobile platforms bring event managers and organizers even more autonomy and power to setup their own registration system.
The Event Espresso plugin for WordPress and our iOS and Android apps:
Download the Mobile Ticketing Apps | Purchase the QR Code ticketing addon
Requirements: Event Espresso version 3.0.19.p.34 or greater and purchase of the QR Code ticketing addon. Note: the ticketing app will work with some earlier versions of Event Espresso, but 3.0.19.p.34 has the ability to check people in/out of the event if the ticketing addon is installed.
We’ve made it even easier for you to create custom registration forms with drag-and-drop technology. Simply drag-and-drop the questions into place, or in the order, you want them displayed on the registration form.
We also incorporated this technology into the question groups. Question Groups can be organized or re-ordered by dragging and dropping individual table rows into the desired positions.
This improvement was just released today and is available in versions 3.0.19.P31 and later.
Drag-and-Drop Question Manager