Frequently Asked Questions

What is Event Espresso?

With Event Espresso, you can create events from your WordPress site and receive credit card payments for each registration or ticket sold. Event Espresso is versatile and can help you with free and paid events. It even works for events with multiple dates and different ticket types or registration options.

Can I see some example events or demo Event Espresso?

Yes! You can check out example events, see a walk through video on how to create an event, and create your own hosted demo site on demoee.org.

Are there certain use cases where Event Espresso is not a good fit?

Event Espresso is not a good fit for the following projects:

– event directories, event marketplaces, or user-submitted events
– point of sale or box office
– one-on-one appointment bookings
– seating charts
– events across various time zones at the same time
– events in different currencies at the same time
– events in multiple languages (e.g., QTranslate or WPML) at the same time

Event Espresso does not integrate with Woocommmerce.

Which support license should I choose?

Our most popular support license is the Everything support license which includes all current add-ons and new add-ons while your support license is active. The Personal support license is a good fit if you are getting started with events and the Developer support license is a great choice if you have multiple projects. Your support license will automatically be renewed each year with a loyalty discount of 30%.

Where can I use Event Espresso?

Event Espresso is a WordPress plugin and the self-hosted version of WordPress is required. If you are looking for a new WordPress host, then check out what our event organizers have recommended on our requirements page.

What kind of payments do you accept?

We accept online payments through credit and debit cards including VISA, Mastercard, Discover, and American Express. We also accept payments through PayPal.

Can I start with a Personal support license and then upgrade later?

Yes, if you begin your project with the Personal support license and then upgrade later to the Developer or Everything support license, then you’ll be credited for your existing purchases.

What is the difference between a main support license and an add-on / extension?

An extension or add-on extends Event Espresso to introduce new functionality. Here are some examples:

– Display your events as a grid or table view
– Add sponsors, presenters, instructors, facilitators, and more to your event pages
– Bulk register attendees by importing a CSV list
– Add an event shopping cart to allow for multiple events to be purchased at one time
– Move an attendee registration to a different event

An active support license (e.g., Personal or Developer) is required to purchase an add-on or extension. If you choose the Everything support license, then you’ll automatically get new add-ons at no additional charge while your support license is active.

Can I use Event Espresso with WordPress Multisite?

Yes, a support license can be activated on the primary site on a WordPress multisite network. Get started by purchasing the Developer support license.

Do you offer discounts to nonprofit organizations?

Yes, we offer a discount on the initial purchase for nonprofit, NGO, and charitable organizations. Share information about your nonprofit organization to request a discount. This discount cannot be applied to past purchases or combined with other offers.

Do you offer refunds?

We have a 30-day money-back guarantee on all purchases.

What happens if I do not want to renew automatically?

You have the choice to turn off the automatic renewal from your account page. If your support license expires, then you will lose your loyalty discount, no longer have support services for your website, and the software will work as-is.

What if I don’t have (or don’t want) a WordPress website?

We recommend our sister product Event Smart which is a hosted version of Event Espresso. Let us handle the complicated things like managing a server, updating plugins, and security so you can focus on your events. Create your events registration and ticketing website with Event Smart today.

My question isn’t answered here. Can I get in touch with a team member at Event Espresso?

Yes, you can reach us through our contact page and we’ll follow up with you.

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