Event Espresso Blog

Wait List Manager Add-on Released for Event Espresso 4

The Wait List Manager add-on for Event Espresso 4 has arrived! Now you can automate the process of capturing wait list signups when your events sell out. Easily manage last-minute event tickets and provide standby ticketing for your customers and increase profitability for your events.

The Wait List Manager add-on is compatible with Event Espresso 4.9.47+ and available to purchase from the product page.

Wait List Manager Features

The Wait List Manager helps you with those pesky last minute cancellations and course transfers by allowing you to turn on a waiting list to fill those spaces, therefore helping you stay more profitable.

The add-on maximizes event sales by allowing attendees to partially register for a datetime or ticket that has sold out, but then complete the registration process later after spaces have become available due to a change of venue, additional capacity, non-payment cancellations, refunds and cancellations, etc.

When a registered participant of a sold out event cancels their registration, the first person on the event’s waiting list is automatically registered for that event and will receive email confirmation. There’s also a setting which allows you to auto-promote waiting list registrants if a space opens up.

How Does it Work?

The add-on helps event admins manage their event registrations and maximize event sales by allowing additional registrations to be created for a datetime and/or ticket that has sold out, but changes the registration status for those registrations so that they can not pay nor attend. If spaces become available (either due to cancellations or non-payment), the reg status for wait list registrants is changed to “Pending Payment” and the registrants are requested to visit the registration checkout page and complete the registration process.

Adds an Event Wait List Meta Box

Once the add-on has been installed and activated. You will see a new meta box in the event editor where you can manage the wait list settings for each event. Here’s an screenshot of the Wait List settings meta box in the event editor:

Event Wait List Settings

Event Wait List Settings

Display a Wait List Sign Up Button on Sold Out Events

If the wait list option is activated on an event and the event sells out, your customers will see a button that says, “Sign Up For The Wait List”:

Event with Wait List Sign Up

Event with Wait List Sign Up

Wait List Form Displays in a Modal Window

When a customer clicks the button to sign up for the wait list, a modal window pops up where the customer can quickly sign up:

Wait List Modal Window

Wait List Modal Window

Sold Out Events Are Closed Automatically

Once an event is sold out and the wait list is filled up for the event, then the button goes away and the event is marked as sold out on the front-end:

Sold Out Event Details Page

Sold Out Event Details Page

Managing Wait List Registrations

Waiting list registrations are easily managed right from your WordPress dashboard. Once registrants are added to the waiting list, you can easily follow-up with them or promote their registration to approved, pending payment, and more, if any spaces open up for the event. To manually promote registrants, head on over to the Registration List table filtered for the wait list:

Wait List Admin Overview

Wait List Admin Overview

Wrapping Up

The best way to experience the Wait List add-on, start saving time, and becoming more profitable, is to actually put the add-on to good use on your website.

 

Getting the Add-on

If you are a current Everything License customer, then the add-on will appear in your Event Espresso account. Otherwise, you can purchase a support license for the Wait List add-on right from the product page.

If you want to upgrade from the Personal License to the Everything License to get this add-on, and ones we release in the future for free, then contact our sales team and we’ll help you with your account.

Installation

The add-on installs like any other WordPress plugin, just upload and activate it via the WordPress plugin admin screen.

 

Documentation

Documentation can be found here: https://eventespresso.com/wiki/wait-list-manager/

 

Reporting Issues

Please report issues in the Wait List Manager support forums.

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Accept online payments with PayPal Express Checkout Smart Payment Buttons (with Venmo)

Payments through PayPal Express Checkout Smart Payment Buttons are now available for Event Espresso. Event organizers in many countries all over the world can receive online payments for their event registrations using PayPal. In addition to popular payment options like credit cards and PayPal funds, an attendee can now pay for their event registrations using PayPal Credit and even Venmo (where available).

Receive payments for event registrations through Venmo

Venmo is now a service provided by PayPal. By using the PayPal Express Checkout Smart Payment Buttons payment gateway, an attendee will be able to pay for their event registrations using Venmo.

With PayPal Express Checkout that is included with Event Espresso, an attendee is temporarily taken to a secure page on PayPal.com where they can pay with a credit card, debit card, or PayPal funds. With the new Smart Payment Buttons, an attendee or a registrant won’t leave your website. Instead, they’ll see a secure modal window appear over your website where they can pay and see a confirmation of their payment and registration right away. On mobile devices, attendees will pay on a page and then see their registration confirmation.



PayPal Express Checkout Smart Payment Buttons has several benefits over the existing PayPal Express Checkout payment gateway:

– Smart Payment Buttons will dynamically show extra payment options that are available like PayPal Credit and Venmo offering your attendees’ even more options to pay for their event registrations
– An attendee can now make an online payment without leaving your website even if they don’t have a PayPal account



Here is a comparison of the payment options available between the platforms:

PayPal Express Checkout
(uses the NVP/SOAP API from PayPal)

✓ Credit cards
✓ Debit cards
✓ PayPal funds

PayPal Express Checkout Smart Payment Buttons
(uses the new REST API from PayPal)✓ Credit cards
✓ Debit cards
✓ PayPal funds
Venmo
PayPal Credit

This means that your registrants and attendees will have more choices to pay and they’ll be able to pay even faster as compared to the existing PayPal Express Checkout. And PayPal handles this behind the scenes for you by using “your specific configuration and a buyer’s location and cookies.”

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New Third-party Add-on: Seats.io Seating Chart Integration

Introducing a new third-party add-on, Seating chart for Event Espresso 4.

The Seating Chart add-on for Event Espresso 4 by Aparna’s Codex integrates Seats.io and provides a feature to sell seats created in seats.io through the Event Espresso registration system.

With Seats.io, you can create a seating layout in hours (not days) using tables, chairs, podium locations, and more, via a drag-n-drop interface. Allow users to reserve a table or seat at your next event.

Getting the Add-on

The Price Modifier add-on is available on our Third-party Add-ons page or directly from the Aparna’s Codex website.

Support

Aparna’s Codex offers help and support for this add-on, while an FAQ is available on the plugin home page.

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GDPR, Registration Data, and Your Ticketing Website

In preparation for the new GDPR legislation, WordPress 4.9.6 and Event Espresso 4.9.62 have been released. This post will help you become familiar with the GDPR and the new tools in WordPress and Event Espresso that will help with your registration and ticketing website.

GDPR, Registration Data, and Your Ticketing Website

What is the GDPR?

The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union coming into effect on the 25th of this month. It also addresses the export of personal data outside the EU. The GDPR aims primarily to give control to citizens and residents over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.

In (very) short. GDPR states that if a website collects, store or use any data related to a European Union citizen. You must comply with the following:

  • Tell the user: who you are, why you collect the data, for how long and who receives it.
  • Get explicit consent, before collecting any data
  • Let users access their data, and take it with them
  • Let users erase their data
  • Let users know if data breaches occur

See this helpful infographic from the European Commission.

Even if you don’t deal with users from EU, complying with GDPR is a good step in ensuring transparency in the handling of data. If you’d like to know the finer details, you may want to go through the regulation in detail. Remember, not complying can result in administrative fines up to €20 million, or in the case of an undertaking, up to 4% of the total worldwide annual turnover of the preceding financial year, whichever is higher.

In the following post, I will cover what the GDPR means for your Event Espresso and WordPress powered site.

Registration Data and Your Website

All registration data from ticket sales captured directly from your website, via the Event Espresso plugin, are stored in a database on your website server. In addition to this functionality, in general, your WordPress website, and some plugins might capture additional data from your site visitors. Although the final responsibility lies with the site owner, WordPress itself is working on its processes to become compliant. As of February 2018, there is a proposed roadmap for adding privacy tools to the core. You can follow the GDPR tickets on Make WordPress Core.

Common Questions About GDPR

Here are a few common questions we’ve gotten about GDPR and Event Espresso:

Do I have to comply with GDPR even if I’m not in the EU?

Yes, GDPR applies to all companies that control and process EU data, no matter where your business is. That includes you if you collect the email addresses of any EU citizens. As a website owner, you may need to follow national or international privacy laws. For example, you may need to create and display a privacy policy.

Does the Event Espresso Team have access to registration data on my website?

No, the team at Event Espresso does not have access to registration data or records stored on your website. The only time someone from our team would have access to those records is if you purchase a support token and you permitted us to login to your website, at which time you would securely share a temporary set of credentials with our support staff.

Does the Event Espresso plugin share registration information with a third-party service?

No. Out of the box, the Event Espresso plugin does not share registration information with any third-party service. However, Event Espresso can be modified, by way of add-ons, extensions, or custom programming, to share information to a third-party service, such as MailChimp and Infusionsoft.

It can also be said that if you are using a payment gateway, such as Authorize.NET, PayPal, or Stripe accept paid registrations or sell tickets, then mostly, you are sharing relevant registration information with a third-party service.

GDPR Features in Event Espresso 4

Along with the new GDPR regulations comes new features in WordPress and Event Espresso 4. The latest Privacy and Maintenance release of WordPress, 4.9.6, comes with many features to help your website become GDPR compliant. Event Espresso has contributed to those new features, and makes use of them in Event Espresso 4.9.62. Below is a list of new features that are shipping with Event Espresso to support the new GDPR regulations.

Export Personal Data

WordPress 4.9.6 allows admins to generate a report of an individual’s personal information and send it to them. In Event Espresso 4, we add the individual’s registration details to the report automatically when it’s being created.

Erase Personal Data

Along with the ability to export data, WordPress 4.9.6 adds a tool that allows site admins to erase personal data stored in their WordPress site. When an admin erases an individual’s personal data, Event Espresso makes sure their registration data is also erased.

GDPR/Privacy Policy Content Tool

Per GDPR regulations, site owners need to have a Privacy Policy page. By default, WordPress doesn’t collect any data from visitors unless they post a comment. However many plugins add third-party services that collect visitor data. WordPress 4.9.6 adds a Privacy Policy guide to help you create a comprehensive “Privacy Policy” page. Event Espresso 4.9.62 adds suggested text to this guide page, to help you know what Event Espresso is doing with regards to user privacy.

Additional GDPR Features

Here’s a shortlist of minor GDPR related features we’ve added recently:

Upcoming Features

We have other features in the works we’d like to let you know about

Consent Checkbox

For GDPR compliance, users should consent to your website’s privacy policy before you store their data. To do that, in the registration form on your website, you should display a short message informing verifying they understand and consent to your privacy policy. You can currently create a custom question to do this, but we want to make things even easier by adding the checkbox and link for you.

Easier Registration Data Removal

GDPR encourages “Privacy by Design” which, in a nutshell, means don’t store any personal information you don’t need. After an event is finished, you might not need the personal information of its attendees. So we’re going to make it easier to remove an expired event and its attendees from your system.

Wrapping it Up

The new tools available in Event Espresso 4.9.62 and WordPress 4.9.6 are going to be a great asset in helping site owners comply with the GDPR and other privacy laws. If you have any questions or concerns, please let us know in the comments below or reach out to us via email.

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Accept online payments with Authorize.net Accept

Authorize.net has announced that they are closing down their SIM service. Once the closure happens, then you won’t be able to accept online payments through Authorize.net SIM. Authorize.net has recommended their Accept product as a replacement for their SIM product and we’ve integrated with it with Event Espresso 4 by using their Hosted option through an iframe. With Authorize.net Accept, event organizers in the United States, Canada, United Kingdom, and Australia will be able to accept online payments for their registrations.

Authorize.net Accept is a replacement for Authorize.net SIM

As a refresher, Authorize.net SIM is an offsite payment service. This means that a registrant or attendee is temporarily taken to a secure page on Authorize.net to make their payment and then they are returned to your website to view a confirmation of their registration.

With Authorize.net Accept, a guest will pay on your website through an iframe. This has several benefits:

  • An attendee can now make a payment without leaving your website
  • The card information is sent directly to Authorize.net for secure processing and never touches your website

 


 

Here is a comparison of the registration flows between SIM and Accept (uses the Hosted option):

Authorize.net SIM

1) A guest starts their registration from the event page by making a selection
2) They enter their registration information
3) They are sent to a page on Authorize.net to pay
4) The guest is returned to your website to view their confirmation

Authorize.net Accept Hosted

1) A guest starts their registration from the event page by making a selection
2) They enter their registration information
3) They pay and see their confirmation on your website

There are less steps needed to register and pay which means a faster registration experience for your attendees and registrants.

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New Third-party Add-on: WP Event Aggregator

Import Events from anywhere – Facebook, Eventbrite, Meetup, iCalendar and ICS into your Event Espresso powered WordPress site.

Introducing the WP Events Aggregator by Xylus Themes

Have you ever wanted to import your Facebook, Meetup, or The Events Calendar into your website? Well, this is the plugin you have been waiting for! The WP Event Aggregator allows you to show imported events from multiple sources and it supports all leading WordPress Event Calendar Plug-ins like The Events Calendar, Events Manager, All-in One Event Calender, Event Organiser, EventOn, My Calendar, Eventum (Tevolution-Events) etc.

Here’s a screenshot of the scheduled imports page, showing events from Facebook, Eventbrite, Ical, and Meetup:

Better yet, the WP Event Aggregator plugin now works with Event Espresso 4, allowing you even more possibilities over your event website.

Getting the Plugin

The WP Event Aggregator plugin is available on our Third-party Add-ons page or directly from the Xylus Themes website.

Support

Xylus Themes offers help and support for this add-on, while an FAQ is available on the plugin home page.

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8 Proven Tips to Increase Event Ticket Sales in 2018

This post was written by our featured developer partner, WisdmLabs.

Event Sales Tips
With a new year come new beginnings; that means new events too.

World over, there are thousands of events conducted each year. Be it sports, cultural events, shopping, food, music, or anything else under the sun; you think of something and there will be an event related to that. The success of an event is defined, in part, by the number of tickets sold.

More ticket sales means higher attendance, greater income, more popularity, and a fruitful endeavor. If maximizing sales of event tickets is your aim for 2018, then read on.

8 proven ideas for increasing event ticket sales in 2018

First and foremost, set a realistic target revenue you want to earn. Then, depending on the number of events you do annually, break down the amount to arrive at a figure that you should be seeing at the end of every ticket sale. This will give you a number to work with, making it easier to channel your efforts accordingly. Read More

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#GivingTuesday: Sponsoring the Outspoken Women Mission

As I was preparing our social media campaign for #GivingTuesday, I stumbled upon an Outspoken Women post on social media. So, I decided to check out the website and see what it was all about.

Outspoken Women - Support Women Speakers in Tech

I found that Outspoken Women is a resource for women and non-binary individuals in the open source technology industry. As I was looking around on their website, I noticed many of their members are people I recognize from the various WordCamps I’ve attended over the years and the WordPress community. Additionally, I noticed that some Outspoken Women members are customers of Event Espresso, so I thought to myself, “What a great organization to sponsor for GivingTuesday.”, then I made it happen and sponsored.

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Our Holiday 50% Discount Sale is Going on Now

Our 2017 Holiday sale is happening now through November 27th. You can make your online event registration with WordPress more efficient, powerful and save 50% at the same time. This is the best way to invest in your events and your business.

  • Get Event Espresso for the first time and save 25%
  • Renew your expired support license and save 25%
  • Save 50% on add-ons for your Personal support license
  • Save 50% on add-ons for your EE4 Developer license and use that one purchase on five sites
Cool. @EventEspresso is 50% off during their only sale of the year for #blackfriday and #cybermonday #eventprofs Click To Tweet

We’ve been looking to replace our registration system for over a year but every tool we found prior to EE lacked some important feature. We were beginning to think that we would have to hire a developer to build a custom solution for us and then I found Event Espresso. We are a small company and none of us are developers but we’ve been able to configure it on our own with the help of their fantastic support team. EE is absolutely worth the money!” ~ kdaily

Save up to 50% on Event Espresso during our ONLY sale of the year! Get the best online event registration and ticketing plugin for WordPress and save big!http://evts.io/2B750uk

Posted by Event Espresso on Monday, November 20, 2017

Plugins and a Support Team

We all know from our own experiences that it’s difficult to find good help and that great service is rare. With your active Event Espresso license you not only receive one-click updates and renewal discounts, you also have access to our GREAT support team.

“Awesome Customer Support and Great Plugin – I have been using ee4 for my small business for almost 3 years now. Their support forum is great and the team is really responsive in helping to resolve problems and answer questions. I love the plugin and it has been instrumental for me to engage with my customers and connect with them.”~ miyceramics

Get the best online event registration and ticketing plugin and support team in the universe!

See our 2017 Black Friday and Cyber Monday Sale page for details.

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Child Themes Now Available for Event Espresso 4

Ever find yourself wishing that WordPress themes would look better, out of the box, with Event Espresso 4? Well, I have some good news! We now have a small selection of child themes available for Event Espresso 4.

We have been using a selection of about 20, optimized WordPress child themes on our hosted platform, Event Smart, for the past two years. I’ve always thought it would be a great idea to release these themes to Event Espresso users, so I’ve started a new, bare-bones, little theme shop called, Espresso Themes, where I am hosting a limited selection of WordPress child themes, specially brewed, just for Event Espresso 4.

Child Themes Optimized for Event Espresso 4

Many WordPress themes tend to display the published date on each post, which usually conflicts with the event dates, which is confusing to your customers.

The following screenshot is an example of the default Baskerville WordPress theme. If you look at the post meta section at the bottom, you can see the author information, then on the right side, the post date and post category.

Default WordPress Post Output - Baskerville Theme

Default WordPress Post Output – Baskerville Theme

 

However, if you are running Event Espresso, the event date that shows on the single event page, or the event list doesn’t correspond to the post date. In the example below, the post date that shows in the post meta output of the theme, which is confusing to event goers that are trying to learn about the event.

On Event Smart, we have engineered around twenty child themes to show the event dates, instead of the post dates in those places.

In the example below, the post date section has been removed on the single event post.

Optimized WordPress Event Output - Baskerville Child Theme

Optimized WordPress Event Output – Baskerville Child Theme

 

As you can see, the child themes have been optimized for Event Espresso 4 to display event dates and times, instead of post dates, which are common in many default WordPress themes. In this case, I removed the meta box entirely, as I thought it made the event page cleaner and focused on purchasing tickets.

Four child themes launched in October

In October, I started the website and made four new child themes available. Now, I have plans to launch around 20 more in the coming weeks, in between other tasks. The primary functions to launch a new child theme are relatively tedious but straightforward.

What about support and one-click updates?

Support and one-click updates for the child themes are primarily handled via Github and a private theme update service, called Kernl.

What about premium themes?

I’ve decided to create a section dedicated to premium themes that work well with Event Espresso. From there you will find a selection of third-party event themes and standard themes that work well with Event Espresso.

Why create a new theme shop?

One reason is that we don’t have a system to deploy automated theme updates as we do for the plugin. Instead of adding themes for sale on our Event Espresso website and tying up valuable resources on that site. I created a very simple (bare-bones), standalone theme shop to promote the child themes and provide one-click theme updates. Since these are free child themes, I decided to set up a simple shopping cart system, using Easy Digital Downloads, which only took a matter of minutes to set up. I wrote about the process, on my blog, entitled: Bare-bones Guide to Launching a WordPress Theme Shop from Scratch

Comments, feedback, questions?

I hope you find this information useful and are inspired to develop child themes for Event Espresso. If you do, I hope that you find these child themes to be an excellent starting point and a useful guide in your endeavors.

I love hearing your ideas and thoughts regarding our services, so please feel free to send us an email or submit your own child theme to our directory.

If you have any questions, please let me know in the comments below.

 

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