Archive for the ‘Product & News’ Category

How Event Espresso Handles Ticket Fees, Refunds and Policies

two people at a table talking

Before choosing an event registration solution for your business, you need to dig deeper to see how it handles ticket fees, refunds, and policies. Here’s why:

  • You have to be clear from the get-go with attendees about refunds and your refund policy if your business offers refunds.
  • The policies of some event registration systems or services can define (and affect) your refund policies.
  • The payment gateways you decide to offer will also have their own policies. For example, some payment gateway providers might not refund their transaction fees.

With this in mind, in this article, we’ll explain how Event Espresso handles ticket fees, refunds, and policies, and share some actionable tips and guidelines along the way.
(more…)

Posted in Product & News | No Comments »

Supporting our customers through COVID-19

Photo credit: Pixabay

Last updated: Thursday, April 16th

As author Brené Brown writes in her book, Daring Greatly, “Connection is why we’re here. We are hardwired to connect with others, it’s what gives purpose and meaning to our lives, and without it there is suffering.”

This post will be a living document with resources to help you stay connected with friends and family and your attendees wherever they may be in the world. (more…)

Posted in Product & News | No Comments »

Formidable Forms vs Event Espresso

Finding the right solution for your event management needs can help you make the sign up process seamless for attendees while taking most of the heavy lifting off your plate. Fortunately, there are many WordPress event plugins that can help you plan and manage successful events.

In this post, we’ll take a closer look at Event Espresso and Formidable Forms, two popular event management tools, to help you decide which one is right for your event needs.

(more…)

Posted in Product & News | No Comments »

Options for your events during a crisis: postpone, cancel, or reschedule

Photo credit: Northfolk

Activities like events bring us closer together by creating a connection. We create new memories during these shared experiences. During challenging times, your events may be affected. So what can you do if you find yourself unable to host in-person events for a while?

Here are three ways to overcome moments of uncertainty and take action with your events. We’ll begin with how to postpone an event below. Then we’ll cover how to cancel an event and how to reschedule an event.

1. Postpone an event

How does the thought of postponing an event make you feel? You’ve invested lots of energy and time with your team, and now you are forced to make a decision. It can feel frustrating.

I understand and want to share another perspective to consider.

Try thinking of postponing an event as “now is not the right time, and I know I can host my event in the future.” In doing so, you are 1) showing your attendees that you care about them and their wellbeing enough to say “this is not the right time for us to hold this event,” 2) giving yourself some space, and 3) allowing an opportunity for your event in the future. This change in how you think about delaying your event can instantly brighten your outlook.

One of my roommates from college had to delay his wedding because of coronavirus. Here is part of the conversation that we had:

(more…)

Posted in Product & News | No Comments »

Event Espresso Feature Highlight: Automated Event Reminders

woman in car with laptop

Planning and organizing an event takes a lot of work and it’s easy to lose track of the finer details – like reminding registrants about the upcoming event. The solution: Event Espresso’s Automated Reminders feature.

Automated Upcoming Event Notifications allow you to set up event reminders that will automatically be sent to registrants via email days before the event. This way, you can minimize no-shows, let registrants know about any last-minute changes, and share any helpful information that might help your attendees to better navigate your venue or event.

In this quick feature highlight, we’ll explain what automated reminders are in Event Espresso and how you can use them to take some of the work off your plate. We’ll also cover some different ways to use automated reminders and show you how you can set them up on your event website.

(more…)

Posted in Product & News | No Comments »

Event Espresso vs. Ninja Forms for Event Registration

Choosing the right event registration tool can help you bring in more attendees, sell tickets, and ultimate increase sales. Fortunately, there are several WordPress plugins out there that can help you plan and organize successful events.

In this article, we’ll compare Event Espresso and Ninja Forms, two popular online event registration solutions for WordPress, to help you decide which one is right for your specific needs. (more…)

Posted in Product & News | No Comments »

New features: remove “Use Attendee #1’s information for ALL attendees,” add attendees to past events, and more

In this post, we’ll highlight a few improvements that are now available in Event Espresso. We are still working on major new features like Recurring Events, but we like to sneak in some useful upgrades here and there too.

Filter by venue in the events overview screen

Do you host events such as classes & workshops at different event locations? Now you can see events for a specific venue in your events overview screen.

From your WordPress dashboard, go to Event EspressoEvents. The new dropdown menu for All Venues appears between the “Show Active/Inactive” and “All Categories” dropdown menus.

Click on All Venues and choose a venue. Then click on the Filter button.

You’ll then see events for a specific venue. Afterward, you can click Reset Filters to see all events again across your venues. (more…)

Posted in Product & News | 4 Comments »

Event Espresso vs Gravity Forms for Event Registration and Ticketing

The right event registration and ticketing solution can help you accept registration information from attendees while delivering a near-perfect online event registration experience for your prospective attendees.

In this post, we’ll take a closer look at two of the most popular online event registration solutions – Event Espresso and Gravity Forms – that can help you accept registrations, sell tickets, and collect information from your attendees.
(more…)

Posted in Product & News | No Comments »

Announcing the Automated Upcoming Event Notifications add-on

Automatically send out event reminder emails for upcoming events

Has this happened to you before?

You hear about an upcoming event and eagerly register online to confirm your spot. Then you continue with life, and somehow you forget about the event. You’ve now missed an event that you were looking forward to, and it feels like you’ve tossed money away.

I know the feeling because I’ve had the same thing happen to me. It is more common than you think, and it may be happening for attendees that register for your events. Just like you, your attendees are busy, and they may also forget to show up for your next event.

The good news is that you can nudge your attendees by sending event reminder emails. (more…)

Posted in Product & News | No Comments »

Is your Payment Method Ready to Comply with the EU’s SCA/PSD2 Regulations? And what to do if it isn’t.

The Second Payment Services Directive (PSD2) and Strong Customer Authentication (SCA) come into enforcement across Europe September 14, 2019. Although we’ve written about it before, we thought we should answer some questions about how this impacts  payments on your Event Espresso-powered website.

PSD2 is a set of new European regulations regarding payments, one of which is SCA. If your website does not meet the requirements of SCA, your European customer’s banks may refuse payment. The new requirements apply to online transactions where the issuing and acquiring banks are located in the European Economic Area (EEA).  

We’ll explain how to meet the requirements of SCA in order to keep accepting payments even after PSD2 comes into effect. (more…)

Posted in Product & News | No Comments »

Do NOT follow this link or you will be banned from the site!