Answers and insights to Event Espresso's most important questions.

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Just the FAQ's. Some of the Support Basics.

How do I get help with Event Espresso?

The best way to get help with Event Espresso is through our support forums. If you have an emergency (e.g. a time-sensitive issue), then please pickup a support token to receive one-on-one help from a team member.

I have a question about my account or a billing question. Where can I get help?

If you have questions about a purchase or your Event Espresso account, then please contact us privately. This will ensure that your personal information is not shared on our support forums which are public.

How do I get upgrades for Event Espresso and my add-ons?

Members with an active support license can download the latest software and access documentation by logging into your Event Espresso account.

I think I found a security vulnerability in your plugin. How do I report this?

Please do not post security vulnerabilities in the support forums. Instead, you can report issues using our security vulnerability form. A member of our team will review your report and reply within 24 - 48 hours.

Do you offer refunds?

We want you to be happy. Therefore, we offer a 30-day money back guarantee. We just ask for the opportunity to help you resolve your issue. Need help with Event Espresso? Create a support post in our support forums so we can assist you today.

If Event Espresso is really not for you, then you can request a refund here

Can I get your help to customize Event Espresso?

Our team is happy to help you customize Event Espresso through our support forums if it requires a few lines of code. If your customization requires extensive custom coding, then please check with an Event Espresso professional. Create a support post in our support forums and we will share feedback.

Why do you charge for premium support?

We want to keep the cost of our plugins affordable so that they are accessible to everyone. In order to do that we offer al la carte pricing, which means you only pay for the products or services that you need. If you need individual support beyond what can be accomplished on our website, then we ask that you pay for premium support instead of making everyone else pay that cost too. We think this is the most fair way for everyone.

Do NOT follow this link or you will be banned from the site!