Posts Tagged ‘website’

Introducing the New Event Espresso Website

Welcome to the new Event Espresso website. We have many exciting new features and processes that we would like to orient you to that will make it easier than ever to use Event Espresso.

  • One-click upgrades from your WordPress Plugin dashboard
  • Your Account page
  • Renewing/Upgrading your license
  • New Support Forums
  • New Documentation
  • License names have changed, additional addons are now included
  • How to renew your Event Espresso license

One-click upgrades from your WordPress Plugin dashboard

We now offer customers the added convenience of one-click or “automatic” upgrades right from their WordPress Plugin dashboard. Starting with version 3.1.24, whenever a new version of Event Espresso or an addon is released customers with a current support license will receive prompts to upgrade.

When a new version is available there are four possible prompts:

  • Update Now – means you have access to the new versions with your support license and can use the one-click updates.
  • No License Key  – means you need to enter your license key at the bottom of the General Settings page of the Event Espresso plugin installed on your website, in order for Event Espresso to determine if you have access to automatic upgrades. Login to your account if you need to locate your license/api key.
  • Invalid License Key – means  you need to re-enter your license key because the character string you have entered is not valid. Login to your account if you need to locate your license/api key.
  • Expired License Key – means you need to renew your license. Login to your account and follow the instructions given in your Account Settings.

Note: Automatic upgrades are available in Event Espresso version 3.1.24. In order for the automatic upgrades to work properly, you can not have two versions installed, regardless if it is deactivated.

Your Account page

  • Notifications – We can send all users important notification messages directly to your account so you aren’t left in the dark about important information.
  • Account Settings – this control panel will display your current license, when your license expires, your license keys which activate automatic downloads and the domain which is using the license key, and you will receive instructions for keeping your support license active.
  • Downloads – gives you easy access to downloading all your files and includes links to the documentation.
  • Private Messages – VIP members, and those who have purchased support tokens have the ability to send private messages to other forum users.
  • Subscribed Topics – gives you easy access to the topics you want to follow by receiving email updates from as the conversation happens.
  • My Topics – gives you easy acces to the support topics you’ve created.
  • Bookmarked Topics – gives you easy access to support topics you want to refer to in the future without receiving updates.
  • Recent News – Gives you access to the latest blog content from Event Espresso which will keep you up-to-date with important company information and information about the event industry.

Trouble accessing your account?

How to renew your Event Espresso license

It’s easy to renew. Within 30 days of your license expiring you will receive notification that your license will expire. You will receive a notification on your Account page as well as you will be sent an email. Sign in to your account and follow the update/renew instructions.

Remember, renewing your license before your account expires will give you the best possible price (25-50% off), but waiting to renew your license until after it expires will require that you purchase another support license at full price.

New Support Forums

The new support forums will give you access to our expert technical staff and the Event Espresso community who can all help you be successful. The new forums now have:

  • Forums for each addon to add organization
  • Tags for each topic to enable greater organization
  • Status’ (published, closed, urgen)  – which closes old or complete topics which allows us to report on open topics that need to be monitored or need to be addressed quickly.
  • Notifications – which gives everyone a quick view on the threads that need attention (or not)
  • Assignment – allows the Event Espresso staff the ability to assign a topic/thread to themselves or other staff members when they need a little extra help
  • Search – will provide better results based on timeliness
  • Quick links – are shortcuts to related topics
  • Documentation – are links to the help files
  • Business Hours – are the hours of operations when you can expect staff to be available to help with questions

All these new features are are intended to provide you faster support and access to the information you need to be successful.

New Documentation

With Event Espresso always changing, it is a big job trying to add to keep up on documentation and improve it. In the near future we will add more screencasts (videos) that will make it even easier to understand and use Event Espresso. Right now we have documentation for nearly all of the core Event Espresso functionality and addons. It is organized into the Core documentation, the Addons and then Extending Event Espresso and Use cases. If you need additional documentation, don’t hesitate to fill out the form at the bottom of the documentation pages.

License names have changed and additional addons are now included

We have renamed two of our licenses to better reflect their scope and intended use and includes new addons.

  • The Basic License is now the Personal License to better communicate that the core Event Espresso plugin will suit most independent uses.
  • The Advanced License is now the Business License to better communicate that most businesses want the more advanced features the come with the addons that are included. We have also included the Ticket and Roles & Permissions (BASIC) plugins to this license. 
  • The Developer License name remains the same but we’ve now included the Seating Chart and Roles & Permissions addon to the package. 

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Posted in Website | 1 Comment »

New Website Launching June 24

We are very excited to announce that the new Event Espresso website will be going live to all users on June 24th. We would like to prepare you for this transition with the following information:

Event Espresso New Website Going Live June 24

 


The website will be down for maintenance

We will be working on it while most of you are asleep. The website will be down for maintenance June 23rd from 9PM EDT – June 24th at 8 AM EDT.


What’s coming with the new website?

Here are just some of the features of the new website:

  • New look and design
  • Access to one-click updates from your WordPress Plugin dashboard
  • Updated website copy to reflect recent plugin development
  • A responsive design that is optimized for viewing on mobile devices
  • New support forums and support options
  • A customer account area where you can view documentation, downloads, support tokens, subscribe to forum threads, private message support staff and other users, manage license keys, edit your forum profile, download receipts (coming soon), and more.
  • An improved membership section with new VIP content
  • Additional support documentation
  • And more!

Our new website makes it easier for you to get the files, documentation and support you need as quickly as possible so you can be more successful.


Your new account on the new website

In order to give everyone access to the appropriate files, documentation and support, we will be creating new accounts for paying customers on the new website. After the website is successfully launched, you will receive an email with login credentials which will get you access to your new account area of the website.

After the new website is launched, if you find problems with your new account, or did not receive a new account email invitation, please contact us.


Extending support for customers that purchased more than 12 months ago

During this time of transition to the new website, we are providing a grace period of an additional 30 days of service, support, and updates for all of our past customers who purchased more than 12 months ago. This grace period assures that all customers will receive support until August 1, 2012, no matter their original purchase date, and have the opportunity to renew at a discounted rate before that date. Customers who purchased after August 1, 2011 will continue to receive support and upgrades as part of their support license until 12 months from their date of purchase.


Transitioning to the new support forums

We will be decommissioning the old website and forum which will do-away with several things including the need to fill out the Update Request Form to get access to downloads. Our new website’s forums offer better organization and search capabilities. After the new website is live we will close all threads and re-post any unfinished support requests in the new forums to resolve on the new website.

The new support forums will give you the ability to mark your support issues as resolved or not so we can be sure all customers are helped and no one is missed.

Your access to different sections of the support forums will be based on the license and/or addons you purchased. For example, only customers who purchased the Recurring Events Manager will have access to that forum; this logic extends to the other addons also. This will ensure that your question is posted in the appropriate area and not confused with other non-related topics. We only ask that when you create a new topic in the support forum that you please try to post in the product-related forum.


Thank you for your help and patience

We’d like to give a big thank you to Darren at Organize Series for helping us build the new functions of the website and Jesse and Michael at Mister Machine for helping us with the new design.

Thank you also to the beta testers and the rest of the Event Espresso team for your hard work to test the new website and update the content to help offer better products and service to our great customers.

This is a big step forward in how Event Espresso will be able to help you be more successful in your events. Feel free to let us know what you’re thinking and tip your hat to everyone who has helped so much along the way.

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Posted in News, Website | 1 Comment »

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