Click on the video to start playing and then toggle full screen in the lower right area of the video. You can also hover over the Playlist bar along the right and see examples for different types of events.
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We know this will sound confusing, but the NEW Advanced Event Editor is an improvement on the OLD Advanced Event Editor. The OLD advanced event editor will be sunset over time and replaced by the NEW advanced event editor. We are sorry for the current confusion between the new and old advanced event editor, but In time the confusion will be eliminated. Thank you for your patience.
The NEW advanced event editor allows event organizers like you to set up your events with more control than ever before. The NEW advanced event editor has all the features the old editor had but even more!
Be sure to click the “Save” button to save your changes.
Here is what makes the NEW advanced event editor special.
Regardless of whether you’re using the NEW basic or advanced event editor, the interface has been updated. You’ll notice that buttons and text areas look larger and we’ve increased the spacing between elements. This is all to make the interface easier to: use, read, and navigate.
The more modern user interface is designed for newer, and continually higher resolution monitors and operating systems that support higher resolutions. Users with “older” (e.g. ~5+ years old) computer screens, monitors or operating systems may find the interface “too big”. You can user your browser zoom function to decrease the size and increase the space between design elements.
If you find any broken elements of a page, please take a screenshot and email it to us. Please include the information about your personal computer including:
The new design will look better and better over time as we all upgrade our personal computer equipment.
The new interface introduces a new Card view. The Card view lays out the datetime and ticket information in a larger format so you can see and edit more information at once.
Example Card View
The Card View dedicates more screen space to granting you quicker access more controls and edit more information.
Example Table View
The Table view minimizes screen space so you can see more rows of information in a consistent format that is easier for comparison.
You can now filter dates and tickets by the following rules:
These filters allow you to find dates and tickets more easily. But be careful, if you can’t find a datetime or ticket like you expect, be sure to check which filters are applied. These filters become more and more important and helpful when you manage more dates and tickets, especially with recurring events (more about that later).
The Bulk Actions are available by navigating to the Table View > and clicking the Show Bulk Actions button.
From there you can edit/add/trash Datetimes and Tickets. This is powerful for event organizers with multiple dates and tickets, especially when using recurring events.
With one click you can get a list of attendees that have purchased a certain ticket or signed up for a certain datetime.
While using the Card View, click the number above the “sold” label:
While using the Table View, click the “Registrations” icon:
A new tab will open with the filtered list. To export the filtered list of attendees, click the “Filtered CSV Report” button at the bottom of the page:
The Ticket Price Calculator feature allows you to set the price of the ticket based on the top line price or the total bottom price. This can be useful when you have price modifiers such as taxes, fees, or discounts that impact the total ticket price.
Calculating Ticket Price From the Top
The total is being calculated normally from the top to bottom starting from the base price. Entering a new ticket base price will recalculate the ticket total after applying all price modifiers. Click to turn on reverse calculations.
Calculating Ticket Price From the Bottom
Ticket base price is being reverse calculated from the bottom to the top starting with the ticket total price. Entering a new ticket total will reverse calculate the ticket base price price after applying all price modifiers in reverse. Click to turn off reverse calculations.
This is very important and powerful if you want to set final price of a ticket.
The NEW advanced event editor also supports Recurring Events. Recurring Events is a powerful feature for programmatically creating new events with the same type of dates and tickets in the future with dates in the future. We have a new page dedicated to using the Recurring Events tools.
Here are some helpful tips for doing some common things in the new editor.
To reorder your datetimes or tickets, navigate to Show Filters > Reorder Tickets/Datetimes > Drag and drop the datetimes or tickets into a new position > Submit.
To assign a ticket to a single/multiple datetime(s) or a datetime(s) to a ticket(s), click the menu icon to edit the datetime or ticket > Assign Dates or Tickets.
Assigning Tickets to Datetimes
Assigning Datetimes to Tickets:
PayPal Commerce is an on-site payment method and is available to event organizers in many countries. PayPal Commerce Checkout will allow your attendees to pay for their event registrations using credit cards, debit cards, PayPal funds, Pay Later, Venmo, and more with or without a PayPal account.
Important Notes
Pro Tip!
Will PayPal Commerce be the only payment method enabled or the only one you offer? Click here to learn how to make it selected by default during the registration checkout.
After installing Event Espresso, navigate to:
1) Event Espresso dashboard and then go to > Payment Methods.
2) Click the PayPal Commerce label
3) Click the Activate PayPal Commerce button.
4) After activating PayPal Commerce, scroll down the page to the PayPal Onboarding section and click Connect with PayPal
5) Follow the prompts to authenticate with your PayPal account with your username and password or 2-factor authentication and connect to Event Espresso or Event Smart. Event Espresso and Event Smart both use this integration.
Once you have successfully connected your event website to PayPal, you will receive a similar confirmation message:
When your attendees checkout, they will be provided with several payment options including: PayPal balance, PayPal Pay Later, Debit or Credit Card, and Venmo (on mobile). Attendees can also choose to pay through electronic bank transfer (ACH) and other local payment methods.
You can further adjust the PayPal Commerce settings for Event Espresso by adjusting several fields or options. You can make these changes on the same page you configured PayPal Commerce to connect to PayPal.
Navigate to Event Espresso –> Payment Methods –> PayPal Commerce tab.
Below are the available fields and explanations for each field.
When I refund a payment, does it also refund through PayPal Commerce?
Refunds in Event Espresso are currently a two-step process. First, apply the refund through the transactional details screen of Event Espresso in your Dashboard. Then log into your PayPal merchant account and process the refund.
How can I set up a recurring payment or subscription through PayPal Commerce?
Recurring or subscription payments are not currently supported in the PayPal Commerce payment gateway.
When will Venmo appear? Venmo will appear on mobile devices when an attendee has the Venmo mobile app installed and when merchant payments are enabled in the app. An attendee can enable merchant payments through the Venmo app –> Settings –> Connect Browsers and then connect the browser.
Have you noticed Event Espresso has features that schedule tasks to happen in the future? Don’t worry if not. These features rely on WP Cron to make it possible. Let’s learn how it’s essential to have WP Cron running on your website and what effects it’s presented when it’s not running.
WP Cron is responsible for running scheduled tasks on your WordPress site. It’s like when you create a chore on your phone’s calendar and set a reminder message one hour before it happens. On WordPress, the more straightforward examples are the “Update” checker that checks for available theme/plugin updates a couple of times daily and when you schedule a post to publish next week.
WP Cron is essential when you want to run scheduled tasks on your website.
There are a couple of features that work smoothly just when WP Cron is running; check a couple of them below:
Install and activate the WP Control plugin and access Tools > Cron Events; ensure the Hook starting with AHEE is present on the list. Then, ensure no error/warning message is on the Events page.
If you find this line of code inside your wp-config.php file, define(‘DISABLE_WP_CRON’, true); – it will prevent the WP Cron from working, remove it, and all should work fine.
Download Event Espresso now from your Event Espresso Account page.
Learn how to update Event Espresso
Event Espresso 5.0.8.p
Event Espresso 5.0.7.p
Event Espresso 5.0.6.p
Event Espresso 5.0.5.p
Event Espresso 5.0.4.p
Event Espresso 5.0.3.p
Event Espresso 5.0.1.p
Ticketing Add-On
Stripe Add-on
Vanco Add-on
Event Espresso 5.0.0.p
Event Espresso 5.0.0.p will be released in phases to a limited number of customers with each phase. Please be patient to receive an update notification to your website.
Fixes:
New Feature:
Event Espresso 4.10.46.p
Fixes:
Event Espresso 4.10.45.p
Fixes:
Waitlist Add-on 1.0.4.p
Updates:
Payment Methods Pro 1.0.2.p
Fixes:
Automated Upcoming Event Notifications Add-on 1.0.7.p
Fixes:
Event Espresso 4.10.44.p
Fixes:
Event Espresso 4.10.43.p
Fixes:
Event Espresso 4.10.42.p
Fixes:
Waitlist Add-on – 1.0.3.p
Fixes:
Updates:
Importer Add-on – 1.0.1.p
Fixes:
Updates:
AHEE__EventEspresso_AttendeeImporter_domain_services_commands_ImportCommandHandler__handle__endEvent Espresso 4.10.41.p
Fixes:
Updates:
People Add-on 1.0.6.p
Fixes:
Automated Upcoming Event Notifications Add-on 1.0.6.p
Fixes:
Updates:
Stripe Payment Method Add-on 1.1.12.p
Updates:
EE4 Events Calendar 3.2.16.p
Updates:
Event Espresso 4.10.40.p
Fixes:
Event Espresso 4.10.39.p
Fixes:
Updates:
WP Users add-on 2.0.19.p
Fixes:
Event Espresso 4.10.38.p
Fixes:
Event Espresso 4.10.37.p
Fixes:
Event Espresso 4.10.36.p
Fixes:
Event Espresso 4.10.35.p
Fixes:
Event Espresso 4.10.34.p
Fixes:
Event Espresso 4.10.33.p
Fixes:
Event Espresso 4.10.32.p
Fixes:
Event Espresso 4.10.31.p
Fixes:
Updates:
Event Espresso 4.10.30.p
Fixes:
Updates:
Event Espresso 4.10.29.p
Version 4.10.27.p + 4.10.28.p rolled over into version 4.10.29.p
Fixes:
Event Espresso 4.10.26.p
Fixes:
Event Espresso 4.10.25.p
Fixes:
Event Espresso 4.10.24.p
Fixes:
You can review older changelogs from the changelog archives
The Square payment gateway will let your attendees pay for their event registrations with Square through credit cards, debit cards, Google Pay, and Apple Pay.
View quick links for this add-on –>
This extension is a plugin for WordPress and can be installed through your WP dashboard (WP-admin).
Download the latest version of the Square add-on for Event Espresso 4 from your Event Espresso account page.
Then log in to your WordPress dashboard (WP-admin) and go to Plugins. Next, click on Add New –> Upload and browse to the plugin on your computer. Then select the zip file and begin the upload process. Wait for the plugin to upload and then click on Activate.
1. From your WordPress dashboard (WP-admin), look for Event Espresso in your admin menus. Next, click on Payment Methods and click on Square. Then click on the Activate button.
Scroll down the page to about the halfway point. Look for the Square OAuth option and click on the Connect with Square button.
2. In the small window that appears, enter your email address and password for your Square account. Then click on the Sign in button.
3. Confirm that the URL for your site is correct.
4. Scroll down and click on the Yes button.
5. You’ll then see a connected message to the left of the Square OAuth option.
Google Pay and Apple Pay are available in specific countries. (The links below have the latest information.)
– Square supports Google Pay only for CAD transactions in Canada, GBP transactions in the United Kingdom, and USD transactions in the United States.
– Apple Pay is only available for Square accounts based in Canada, the United Kingdom, and the United States.
Google Pay is automatically available if your merchant account is in one of the supported countries above.
Apple Pay requires you to register and verify your domain. Here are the steps:
1. Open the Developer Dashboard and login using your Square email address and password.
2. Select the application associated with your SqPaymentForm implementation.
3. At the top of the page, choose Production mode.
4. In the navigation pane, choose Apple Pay for the selected application.
5. Choose the Add Domain link and follow the instructions.
After you have registered your domain, then you can enable the digital wallet option in the Square payment method settings for Event Espresso. From your WordPress dashboard, go to Event Espresso → Payment Methods → Square. Scroll down and look for the Enable Digital Wallet option. Set it to Yes.
Then scroll to the end of the page and click on the Update button.
An account with Square is needed to accept payments via Square.
A dedicated SSL certificate is recommended to make registration checkout and other areas of your website more secure.
Login to your WordPress dashboard (WP-admin) and go to Event Espresso –> Payment Methods. Once you’re on the Payment Methods screen, click on Square and click on the Activate button. Follow our step by step guide to connect your Square account.
Below are the available fields and explanations for each field.
Name – This is the name of the payment method.
Description – This description is shown during registration checkout.
Admin-Only Name – This is a name of the payment method that will only be shown in the WP Dashboard (WP-admin).
Admin-Only Description – This description is used only in the WP Dashboard (WP-admin).
Debug Mode On? – Enables debugging for this payment method. It should be off (set to no) on a live/production site.
Open by Default? – This sets this payment method to be pre-selected on the registration checkout page.
Square OAuth: Connect your Square account to Event Espresso.
Enable Digital Wallet: Allow payments through Google Pay and Apple Pay.
Merchant Location: Select the location you want your payments to be associated with.
Button URL – This is the URL to the image that will be used during the payment process of registration checkout.
Alternative Button URL: https://ee-screenshots.s3.amazonaws.com/2015/07/pay-by-credit-card.png
Usable From? – Select where this payment method should be available for use. This payment method cannot process payments through the WP-admin (WP Dashboard).
Order – The value (number) can be used to sort or arrange this payment option. A lower value means that it should appear first during registration checkout.
Update Settings – Click this button after making any changes to your payment method.
Deactivate Payment Method – Click this button to deactivate this payment method.
The Square payment gateway will let you accept event payments via major credit or debit cards. Payments through Google Pay and Apple Pay are also supported.
This is an onsite payment gateway which means that attendees/registrants will process their payment on your site.
An account with Square is needed to accept payments via Square and an SSL certificate is recommended for securing your website.
The add-on will not activate on my WordPress site.
Check that Event Espresso is up to date through your plugins screen. If Event Espresso is already up to date, then check that WordPress is up to date.
How can I setup a recurring payment or subscription through Square?
Recurring or subscription payments are not currently supported in the Square payment gateway.
When I refund a payment, does it also refund through Squareup.com?
Refunds in Event Espresso 4 are currently a two step process.
1) Apply the refund through the transactional details screen of Event Espresso in your WP-admin (WP dashboard).
2) Then login to your Square merchant account and process the refund.
Is an SSL certificate needed for Square?
A dedicated SSL certificate is recommended if you are accepting payments on your website.
Do I need to be PCI compliant?
Compliance with the Payment Card Industry Data Security Standards (PCI DSS) is required if you are processing, storing, or transmitting credit card data. Event Espresso helps you by using the Square payment form for processing payments through Square and we recommend using a dedicated SSL certificate on your website.
View more information on PCI compliance from Square.
The Recurring Events Manager can help you quickly set up daily, weekly, monthly, and yearly dates for your events.
This add-on currently requires Event Espresso 5.0.11.p or newer. It cannot be used with older versions of Event Espresso 4.[/callout]
This add-on is a plugin for WordPress and can be installed through your WP dashboard (WP-admin). Download the current version of the Recurring Events Manager add-on for Event Espresso 4 from your Event Espresso account. Then log in to your WordPress dashboard (WP-admin) and go to Plugins. Next, click on Add New –> Upload and browse to the plugin on your computer. Then select the zip file and begin the upload process. Wait for the plugin to upload and then click on Activate.
You will not see any new WordPress administration menus for the add-on. Recurring Events are set up through the Event Editor (introduced in Event Espresso 4.11) which can be found in WordPress admin > Event Espresso > Events > Add New Event page. If this is a new activation of Event Espresso, then you can skip this next section, as the New Event Editor interface is activated by default on all new installs of Event Espresso 4.11. If you are activating Event Espresso 4.11 on an existing site, then you will need to activate the new, “Advanced Editor” option:
Step 1: Choose how you would like Event Espresso to repeat event dates.
Step 2: Add specific details about a datetime (the day and time for an event).
Step 3: Add info about an event registration option or ticket.
Step 4: Preview the event dates and submit to confirm so Event Espresso can build out your recurring events for you.
We’ve collected feedback from our awesome event organizers all over the world to create a process for virtual events. This flexible process can help with online classes and workshops, virtual conferences, courses, webinars, and more. It even works if you have team members that host various online events.
– Part A) Set up a Zoom account with a personal meeting link
– Part B) Create and publish a virtual venue with the venue editor
– Part C) Update the message templates to deliver access to your online event
Event organizers have told us about video call services like Zoom, Join.me, Google Hangouts, and others. The most popular one that we’ve had conversations about is Zoom.
We recommend choosing Zoom so that you can benefit from ideas and tips shared in our community.
1) Sign up for Zoom here: https://zoom.us/signup
2) Then set up a Personal meeting URL on your new account.
3) Consider enabling the Waiting Room for your Personal meeting URL. This will hold attendees in a waiting area when they first join a call.
4) If you have a team (e.g., different people will host online events), then repeat steps 1, 2, and 3 above for each member of your organization.
5) Bookmark this best practices page for Zoom and virtual events.
Keep your Personal meeting URL handy. You’ll use it in the section below when you set up a virtual venue.
A venue or location of an event can be created once. Then the venue can be used for one or more events. This is particularly helpful if you’re going to use the same meeting information for multiple events.
Login to your WordPress dashboard (WP-admin) on your WordPress website. Next, go to Event Espresso → Venues and click on Add New Venue. You’ll now be viewing the venue editor.
Most event organizers use these areas for virtual or online events:
✓ Venue title: a brief name that will appear on the event page (e.g., Zoom with Lorenzo)
✓ Venue description: let attendees know what to expect for your virtual event
✓ Virtual Location: add your Personal meeting URL
✓ Virtual Phone: add your Personal meeting phone number
Update the areas above in the venue editor. Then publish your venue by clicking on the Publish button in the top right area of the venue editor.
If you are working with a team, then set up a different virtual venue for each member of your organization. Each team member will then have a unique virtual venue that has its own Personal meeting URL.
Once your virtual venue is set up, you can connect it to a current event in Event Espresso through the event editor. Go to Event Espresso → Events. Then look for one of your online events and click on the name. Scroll down to the Venue Details area. Click the dropdown menu and choose your virtual venue. Then save changes by clicking on the Update button in the top right of the event editor.
If you are new to Event Espresso and are setting up your events for the first time, then see our video tutorials library on how to set up different types of events using the event editor.
Next, we’ll talk about the message templates that Event Espresso uses for event registrations.
The messaging system for Event Espresso handles notifications that are sent to the event organizer and attendees when an event registration or ticket sale happens.
Are you using the Printable Tickets add-on to email tickets that can be scanned with a phone for event check-in? If so, then continue below. If you are not using it, then jump to the section on updating the registration approved message type.
If you are focusing on online events, then we recommend turning off the Ticket Notice message template and using the Registration Approved message template instead (we’ll cover this in the next section).
Go to Event Espresso → Messages. Click on Default Message Templates at the top of your screen. Now look for the Ticket Notice in the list. If you don’t see it, then look in the top right of your screen and click on Screen Options. Update the value for Global Message Templates to 20 and save changes by clicking on the Apply button.
Now click on the Edit Registrant link by Ticket Notice. Click the green toggle at the top of the screen to turn it off.
Next, we’ll talk about how to update Event Espresso to include your virtual URL details in the registration confirmation email.
The Registration Approved message template is used after a successful event registration or a ticket purchase. If an event is free, then it is triggered after an attendee submits their registration details in checkout. If an event is paid, then it is sent out after an attendee completes their registration, including paying online.
Which option below best meets your event registration needs?
– My organization focuses exclusively on virtual or online events.
Setting up a custom registration approved message template can be done once. Then you can connect it to specific virtual events through the Notifications area of the event editor. Other events will continue to use the default registration approved message type which includes the physical venue details. This gives you the flexibility to host virtual events and in-person events.
Go to Event Espresso → Messages. Click on Default Message Templates at the top of your screen. Now look for Registration Approved in the list.
Look to the right of your screen and click on the Create Custom button (for Registration Approved). Click on the dropdown menu under Edit Message Templates in the top left of your screen and choose Registrant. Next, click on the Switch Recipient button. Now update the name of the template to something like “Virtual events.”
Scroll down and look for the [EVENT_LIST] area. This area holds the Venue details.
Highlight ([VENUE_CITY], [VENUE_STATE]) which appears to the right of the [VENUE_TITLE] shortcode. Then delete it.
Highlight the following content in the lower right under Venue »:
– [VENUE_IMAGE]
– [VENUE_TITLE]
– [VENUE_ADDRESS]
– [VENUE_CITY]
– [VENUE_STATE], [VENUE_ZIP]
– Map and Directions
Then delete it.
Now change the link for [VENUE_TITLE], so it points to [VIRTUAL_URL]. Then add a link for the [VIRTUAL_URL] and save changes by clicking on the Save button. (Check out the video below for a walkthrough on how to do this.)
You can also add the Virtual Phone shortcode if you want to provide a phone number.
Once your custom registration approve message template is set up, then you can connect it to your event through the event editor. Go to Event Espresso –> Events and click on your next virtual or online event.
Scroll to the end of the page and look for the Notifications area. Click on the Events tab. Next, click on the dropdown menu next to Registration Approved and choose your custom template (e.g., Virtual events). Then save changes to your event by clicking on the Update button in the top right area of the event editor.
Here is an overview of how the changes in this guide work together for virtual events:
– The virtual venue holds the link to the online event (e.g., your Personal meeting link)
– The custom registration approved message template shows details for the virtual venue
Event Espresso sends an attendee the custom registration approved email after a successful registration. See other tips for virtual events here.
You can create a copy of the default registration approved message and then customize it for an upcoming event. Once it is set up, then it can be enabled for an event through the notifications area near the end of the event editor. The event will use your custom registration approved message while other events will use the default.
Go to Event Espresso → Messages. Click on Default Message Templates at the top of your screen. Now look for Registration Approved in the list.
Look to the right of your screen and click on the Create Custom button (for Registration Approved). Click on the dropdown menu under Edit Message Templates in the top left of your screen and choose Registrant. Next, click on the Switch Recipient button.
Your custom registration approved message is now ready to be customized. Update the name of the template from New Custom Template to something easily recognizable such as the name of your event and the date (e.g. My webinar fundraiser December 10). Next, scroll to the Main Content area.
Edit the content to tailor the email to your event. Here are a couple of ideas:
– Planning an in-person event? –> Add information on how to help an attendee prepare for your event.
– Hosting a virtual or online event? –> Add a virtual meeting link, so an attendee has the link ahead of time.
Once you’ve customized the message, click on the Save button in the top right area of your screen. (Check out the video below for a walkthrough on how on the steps above.)
Once your custom registration approve message template is created, then you can connect it to your event through the event editor. Go to Event Espresso –> Events and click on the name of your upcoming event.
Scroll to the end of the page and look for the Notifications area. Click on the Events tab. Next, click on the dropdown menu next to Registration Approved and choose your custom template (e.g., My webinar fundraiser December 10). Then save changes to your event by clicking on the Update button in the top right area of the event editor.
Your event will send your attendees the custom registration approved message after they successfully register. You can repeat the steps above for other events.
See other tips for virtual events here.
Go to Event Espresso → Messages. Click on Default Message Templates at the top of your screen. Now look for Registration Approved in the list.
Now click on the Edit Registrant link by Registration Approved. Scroll down and look for the [EVENT_LIST] area. This area holds the Venue details.
Highlight ([VENUE_CITY], [VENUE_STATE]) which appears to the right of the [VENUE_TITLE] shortcode. Then delete it.
Highlight the following content in the lower right under Venue »:
– [VENUE_IMAGE]
– [VENUE_TITLE]
– [VENUE_ADDRESS]
– [VENUE_CITY]
– [VENUE_STATE], [VENUE_ZIP]
– Map and Directions
Then delete it.
Now change the link for [VENUE_TITLE], so it points to [VIRTUAL_URL]. Then add a link for the [VIRTUAL_URL] and save changes by clicking on the Save button. (Check out the video below for a walkthrough on how to do this.)
You can also add the Virtual Phone shortcode if you want to provide a phone number.
Here is what the registration flow will look for an attendee after the changes above:
– Start a registration on the event page
– Complete the registration form and pay online with a credit card
– Receive a registration confirmation email which includes access to the online event
The batch email system in Event Espresso can be used as needed to send quick messages to attendees for a specific event.
The batch message system also supports custom templates. That means you can create templates in advance. Then use them as needed (e.g. remind attendees about an event, ask attendees how they liked a recent event, etc.). Click here to see a video tutorial on how to create a custom batch message type.
Our demo website for Event Espresso has examples of event pages for virtual events.
You can join our forums to discuss hosting virtual events.
Use the Automated Upcoming Event Notification extension, so your attendees, participants, and registrations get an event reminder email a day before your next event. If your events have multiple dates like a course, then you can automatically send out a reminder email for each date on your event.
View quick links for this add-on –>
This extension is a plugin for WordPress and can be installed through your WP dashboard (WP-admin).
Download the latest version of the Automated Upcoming Event Notifications add-on for Event Espresso 4 from your Event Espresso account page.
Then log in to your WordPress dashboard (WP-admin) and go to Plugins. Next, click on Add New –> Upload and browse to the plugin on your computer. Then select the zip file and begin the upload process. Wait for the plugin to upload and then click on Activate.
We need to check that a couple of settings are enabled on your website to allow the event reminder emails to trigger as expected.
Look for Tools in the admin menus on the left side of your screen and then click on Site Health. Now look for an entry that says Scheduled events are running. It may appear after clicking the Passed tests button.
If you do not see the confirmation above in the list of entries, then pause and contact your WordPress host and ask them to confirm that your website has WP-Cron enabled. WP-Cron is a service that runs based on activity on your website, such as visitors browsing your webpages.
The Automated Upcoming Event Notifications add-on uses this service to trigger event reminder emails.
After confirming scheduled events are running through Site Health, you can
go to Event Espresso > Messages. Next, click on the Settings tab and then scroll down to the Global Message Settings area. The setting for Generate and send all messages should be set to On a separate request.
If it is set to on the Same Request, then switch to sending On a Separate Request, then save. After changing this settings, it’s recommended to test a registration to make sure emails send within 5 minutes after testing a registration.
Look at the top of your screen and click on Default Message Templates. Then scroll down the page, and you’ll see two notifications:
– Automated Upcoming Event Notification
– Automated Upcoming Datetime Notification
The event notification triggers once per event, and the datetime notification will trigger once for each date time on an event.
Here are some examples to help you understand which one to choose:
– You organize classes, workshops, or seminars that have a single date for each event. → Event Notification
– You are planning an upcoming conference, retreat, or festival. → Event Notification
– You are hosting one-off or annual events like a fundraiser or social event. → Event Notification
– You sell various dates for classes or workshops under a single event. → Datetime Notification
– You teach a course which, is a series of different dates under a single event. → Datetime Notification
Hover over the notification that you want to enable and click on Edit Registrant. A registrant is the attendee, participant, or person that is attending an upcoming event.
You’ll now be viewing the messages editor for the notification that you selected. Scroll down and look in the lower right for Scheduling Settings.
By default, the send notifications field is set to 1, which means it will send out a reminder email about 1 day before an event. Most event organizers choose to send out event reminders 1 to 3 days before an event. If needed, update the send notifications field and then click on the Save button in the top right.
The page will refresh, and then you can click on the grey toggle towards the top of the screen to enable the automated reminder notifications to your attendees.
Event Espresso will then automatically send out event reminders based on the schedule that you chose.
The add-on will not activate on my WordPress site.
Check that Event Espresso is up to date through your plugins screen. If Event Espresso is already up to date, then check that WordPress is up to date.
Some of my emails from Event Espresso arrive in the spam or junk folder. What do you recommend?
Set up a transactional email service, so your emails from your WordPress site arrive in email inboxes.
Reminder emails are sometimes delayed for a couple of hours. What is causing this?
This may be noticeable on new websites as the event reminders are triggered by WP-Cron. “WP-Cron works by: on every page load, a list of scheduled tasks is checked to see what needs to be run. Any tasks scheduled to be run will be run during that page load. WP-Cron does not run constantly as the system cron does; it is only triggered on page load.”
This should become less noticeable as your website grows and gets more traffic.
Upload a list of attendees from a CSV file into Event Espresso. Then send out event registration confirmation emails or tickets with QR codes that can be scanned at event check-in.
View quick links for this add-on –>
This extension is a plugin for WordPress and can be installed through your WP dashboard (WP-admin).
Download the latest version of the Event Espresso Importer add-on from the downloads area in the lower right area of your Event Espresso account page.
Then log in to your WordPress dashboard (WP-admin) and go to Plugins. Next, click on Add New → Upload and browse to the plugin on your computer. Then select the zip file and begin the upload process. Wait for the plugin to upload and then click on Activate.
Once activated, the plugin will show a new admin menu through Event Espresso → Importer.
The Event Espresso Importer can be used to import attendees, registrants, delegates, contacts, etc into an event in Event Espresso.
Here is an overview of the steps for importing:
– Create an event that will receive the imported information
– Upload a CSV file that contains details for five attendees
– Complete a test run with five attendee records and review
– Finish the import for the remaining attendees
– Notify attendees of their event registrations and optionally email tickets (available if you are using the Printable Tickets add-on).
– Get ready for your upcoming event
An event needs to be created with the event editor and published privately.
We recommend filling out the following details from the event editor:
– Event name
– Event datetime
– Event ticket or registration option
– Venue details
Our getting started guide has video tutorials on how to set up different events in Event Espresso.
Note: Publishing privately can be done through the visibility settings in the top right area of the event editor and will keep your event from appearing on your website.
The importer needs a first name, last name, email address, and payment amount (if applicable).
Here are templates for CSV files that you can use as a starting point:
– First name, Last name, Email address, and Payment amount
– First name, Last name, Email address, Address, Phone number, and Payment amount
Click to download a template that matches the information that you need to import. Then open in a spreadsheet program such as Google Sheets, Apple Numbers, or Microsoft Excel.
Copy and paste five records from your existing spreadsheet or list of attendees into the CSV template file. If your event is free, then set the payment amount column to 0. Then export as a CSV (Comma-separated values) file.
The exported CSV file with five attendee records will be used to test the import.
Now go to your WordPress dashboard (WP-admin) → Event Espresso → Importer:
1) Choose the event
2) Choose a ticket. If there is one ticket or registration option, then this will be skipped.
3) Select the CSV file that you exported from your spreadsheet program
4) Match up the fields
5) Verify the preview
6) Run the import
Check a couple of the imported registrations.
They should already be approved, and you can take a look at some of the attendees through Event Espresso → Registrations.
Now that you’ve gone through a small test run, you can run the import for the remaining records.
Copy and paste all remaining records from your existing spreadsheet or list into the CSV template file. Then export as a CSV (Comma-separated values) file.
1) Choose the event
2) Choose a ticket. If there is one ticket or registration option, then this will be skipped.
3) Select the CSV file that you exported from your spreadsheet program
4) Match up the fields
5) Verify the preview
6) Run the import
There are two options for notifying attendees about their recently imported event registrations in Event Espresso:
1) Event Espresso can send out event registration confirmation emails
2) Event Espresso can send out tickets with QR codes which can be scanned with a mobile phone or tablet at event check-in
If you want to send each attendee an event registration confirmation email (instead of a printable ticket that can be scanned), then go to Event Espresso → Registrations. Click Screen Options in the top right of your screen and then adjust pagination to 50 and save changes.
Bulk select 50 attendees. Then click on the Bulk Actions dropdown menu and select Approve and Notify. Next click the Apply button and Event Espresso will send out email notifications to the 50 attendees.
Move to page 2 and repeat the steps above to bulk select 50 attendees and Approve and Notify. Continue moving through the pages one by one until you’ve sent out notifications for all attendees.
If your goal is to email scannable tickets with QR codes, then make sure that the Printable Tickets extension is activated and follow the steps below.
Go to Event Espresso → Messages → Settings and then turn off the Registration Approved message type by dragging and dropping it to the right column. This will make sure that an attendee only receives the Ticket Notice email notification which has access to their ticket.
Then look in the actions column which appears in the right side of your screen and click on the ticket icon. You’ll then see a ticket for one of your attendees.
If you want to make any changes to the ticket content, then you can do so through Event Espresso → Messages → Default Message Templates → Tickets. Afterward, then go back and check a couple more tickets for your attendees.
After reviewing some of the tickets, you can send them out to your attendees.
Go to Event Espresso → Registrations. Click Screen Options in the top right of your screen and then adjust pagination to 50 and save changes.
Bulk select 50 attendees. Then click on the Bulk Actions dropdown menu and select Approve and Notify. Next click the Apply button and Event Espresso will send out tickets to the 50 attendees.
Move to page 2 and repeat the steps above to bulk select 50 attendees and Approve and Notify. Continue moving through the remaining pages until you’ve sent out tickets for all attendees.
If you sent out event registration confirmation emails to your attendees, then here is how to get an attendee list from Event Espresso.
If you sent out tickets to your attendees through email, then you can scan them using a phone or tablet with the event apps.
