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cwspanialy
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October 18, 2013 at 11:43 am
Hi,
we have a problem using Event Espresso Calendar.
When event is submitted there is no email confirmation now.
It worded before on our old website.
I requested resetting the key (see below) but it did not resolve the issue. I noticed that the key is the same as before after reset. Is it normal that the key is the same?
I wonder also if the key is activated for the correct URL?
http://otffeo.on.ca/en/learning/otf-connects/calendar/
Thanks
Chris Wspanialy
chriswspanialy@gmail.com
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Hello chris,
This is just a notification to let you know that your license key, f44ca6f8cf55ca76725dc5010c934ddd has been reset. To reactivate it, go to the General Setting page for Event Espresso on the domain you wish to activate Event Espresso, and copy the key into the “Site License Key” field at the bottom of the page. Then, click the “Save Options” button. That’s it!
All the best with your events!
The Event Espresso Team
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Josh
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October 18, 2013 at 12:02 pm
Hi there,
Reseting the license key will help in cases where there is an update available but your license key is tied to more than one domain and it needs to be reset to use it on the site where you want to run an update. When we reset the key, it simply de-attaches the key to the domain it’s assigned to. The number stays the same.
If you’re not seeing confirmation emails get sent out on registration, it could be a setting, an issue with the Payment gateway’s IPN communication with your site, or a mail server issue. They may even be flagged as spam.
Please see this guide for more troubleshooting steps:
https://eventespresso.com/wiki/troubleshooting-event-espresso/#email
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cwspanialy
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October 18, 2013 at 12:28 pm
Hi Josh,
This became an urgent issue for us now.
Can someone from Event Espresso assist to resolve the issue.
We have a valid license key and all settings appears to be fine but yet the email confirmation is not sent. We do not use payment option and it worked last week on before we moved to a new website.
Can we run Webex or other remote desktop to fix it?
How much it will cost?
Thanks
Chris Wspanialy
chriswspanialy@gmail.com
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Josh
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October 18, 2013 at 12:50 pm
Hi Chris,
Since this stopped working after moving to a different server it’s not likely something we can fix. Can any email get sent out with the new web server’s mailserver through the WordPress wp_mail() function?
This may be something your new host can look into or you can use a transactional email service like PostMark or Mandrill. We have a plugin that integrates your WP site with either of these two services:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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