Support

October 19, 2015 at 2:53 am

Hi there,

I would recommend using EE4 over EE3 so my I’ll base most of replies on using that.

Is it easy for someone to purchase a “3 event” ticket and select the events they’d like when booking taking available tickets off sale?

With EE4 you can setup tickets that apply across multiple ‘datetimes’ within an event, so you can setup a ticket that provides access to 3 (or more) datetimes within an event and the user can purchase that ticket. However, it then does not provide a list of dates available for selection for the user to chose from, the ticket can be scanned X amount of times (X being the amount of datetimes you selected) and then will not allow you to ‘check-in’ that registrant again.

So is the festival a one day event with multiple events within the festival? Or does the festival span across multiple dates and you need to allow access to different events on different dates?

Looking at EE3 theres an app to scan tickets on the door, can there be multiple devices checking tickets at the same time?

Yes you would create multiple user accounts and each device log in with a different account so they can scan tickets.

Does EE4 have this feature, it mentioned purchasing a scanner… what does this plug into (phone/tablet??, does it work from WP or software? again can it have multiple people scanning at once?

EE4 has the EE4 Ticket Scanning Add-on which uses a barcode scanner. The scanner can be wired and plug into a pc or bluetooth and be used to scan via a mobile device. You log into the site via the device (or pc/mac) and then through the Dashboard navigate to the scanner.

You’ll then find an input field, your barcode scanner then just pasess the value to that and EE checks for the registrant.

It is also possible to scan use a mobile device and an app:

https://eventespresso.com/wiki/how-to-use-a-mobile-device-to-scan-ee4-tickets/

Which also gives you an idea of how it would work with a handheld scanner, the steps would be the same but not using the devices camera)

Can the data captured easily be fed into mailing lists (mailchimp/others)???

Yes. We have the EE4 MailChimp Add-on which sends your registrants details over to mailchimp as they register.

Lastly, the JSON API addon, is that EE4 compatible?

None of the EE3 Add-ons are compatible with EE4, so the currentl EE3 JSON API Add-on is not compatible.

However EE4 has its own REST API Add-on.

October 20, 2015 at 3:33 am

Say there are 10 concerts – all individually bookable.
Can I create it so that some one can buy a “3 concert” ticket and select the concerts in question and then EE will reduce the no of tickets available accordingly?

You can setup tickets that allow access to multiple datetimes, but you currentl can not setup a ticket that applies across multiple datetimes, and then allow the user to select which datetimes that applies to at checkout.

For example you could have 5 datetimes, and a ticket that allows access to any 3 of those datetimes. The way that is achieved is the ticket will only be allowed to check into any 3 of those datetimes, once 3 datetimes have been checked in the ticket is no longer valid.

So yes you can create multiple datetime tickets, but the user can not select which specific datetimes to apply the ticket to at registration.

In the case of “at the door” when scanning tickets EE will combine the individual tickets and the multi tickets into one event list?

I’m not sure I understand.

Each individual ticket can be scanned and the checks will done on that ticket for the selected event/datetime.

October 21, 2015 at 2:59 am

I was meaning that EE will generate a list of who’s coming to which event, which I gather it wont do as the customer cant select which concerts they’re coming to if buying a multiple ticket.

The ticket scanner add-on does not show a list of any registrants, it allows you to search for a registrant and see if they have a valid ticket for that datetime.

You can see the ticket scanner being used in the video within this post: https://eventespresso.com/wiki/how-to-use-a-mobile-device-to-scan-ee4-tickets/

There is a check-in list that will list all registrants that are registered onto the datetime selected within the event. With tickets that have multiple datetimes assigned but only X amount of uses, the registrant would show up on all of the datetimes the ticket is associated with.

You can view this within Event Espresso -> Registrations -> Event Check-in (tab)

Select the event, select the datetime within the event (available after selecting an event and clicking filter) and you’ll see a list of registrations available for that datetime.