Support

January 12, 2023 at 5:27 am

Hi there!

We have both of these installed:
– event-espresso-core-pr
– eea-recurring-events-manager-pr

We have this on our staging site.

This is happening when we click on the menu items I’ve listed below, which are the only options available on the plugin:
– Maintenance
– Extras
– Help & Support
– Extensions & Services
– About

This error is also popping up on our staging site, which is not our error/database issue:

As part of the process for updating Event Espresso, your database also needs to be updated. Event Espresso is in COMPLETE MAINTENANCE MODE (both WordPress admin pages and front-end event registration pages are disabled) until you run the database update script. Visit the Maintenance Page to get started, it only takes a moment.

Please let me know if I can provide any additional information.

Thanks!

January 18, 2023 at 9:57 am

We are only using EE 5 beta on the dev site, there is no earlier version, so there is nothing to migrate. We may need to migrate data if we go into production with EE5. WP_DEBUG is not enabled.

When I try to go to the maintenance page, I get the following error:

The incoming statuses argument must be an array with keys as the $status_id and values as the $status_code EEM_Status – localized_status – 270

/* */

There does not seem to be a way to get to the settings to turn the mode off.

January 18, 2023 at 2:29 pm

The installation is clean.

Yes, it’s in maintenance mode. There is no way to turn it off, as the PHP error blocks access to the page.

I’m sending the info to you.

January 19, 2023 at 12:58 pm

Hello,

We did not start a migration process. If I recall correctly, it did it automatically on the installation of the plugin.

If I upgrade the plugin to a newer beta version in the future, will it trigger the migration again?

January 19, 2023 at 2:17 pm

OK, thank you. We should be able to do some testing now.

February 16, 2023 at 6:53 am

I have a couple of other questions too:

1. Can we change “Qty” to “Select” on Event Page? https://staging.thinkbiglearnsmart.com/event-registration/thank-you-event-registration/?e_reg_url_link=1-3f079d923c3040785b35a3253ec8a4c1 

2.Is there any way to change the ticket price after a person is registered? We have scenarios where we have to change the ticket price based on some volume bulk discounts and were able to do that with EE. I couldn’t find a way in EE4 to do this but may be missing it. Thanks!

February 21, 2023 at 5:57 am

1. EE4 Table View Template:

I think this should work for us! Here is a screenshot of what it looks like: https://drive.google.com/file/d/1_eXKadI-FdCBSuLsndZ6fFfU5SyR-nws/view?usp=share_link — I have a couple of questions.
1. Can we adjust this so it doesn’t include the category filter, if we don’t want that?
2. Do we have to adjust the CSS on our end for this? This “Register” buttons aren’t appearing in that column.
3. Is there any way to get the end date to appear?

Moving forward with that tpe of event using EE5 and the Recurring events manager (REM for short) would you be using a single event with multiple datetimes/tickets?

I think we are going to stick with how these came over, so creating individual events for each date, with the multiple tickets for each. This should work well! Question: Is there a way to import events in EE4? I see you can import attendees. This says you can through the recurring manager? https://eventespresso.com/wiki/how-to-import-events/ but can I import events how they are displaying now from the migration?

2. Can we change “Qty” to “Select” on Event Page? https://staging.thinkbiglearnsmart.com/event-registration/thank-you-event-registration/?e_reg_url_link=1-3f079d923c3040785b35a3253ec8a4c1

Most likely yes, but the link given is for a checkout page, thats linked to your session so I can’t view that.

Can you add a screenshot of where you want to change?

Thank you for this! I actually think we may just leave this for now.

3.Is there any way to change the ticket price after a person is registered? We have scenarios where we have to change the ticket price based on some volume bulk discounts and were able to do that with EE.

Not in the same way you could with EE3 no.

You can ‘move’ a registration onto another ticket using the attendee mover add-on which could have a discounted price, or you can apply a promotion to the transaction using the promotions add-on to discount the price.

Would either of those work for you? I’ll add more details if so.

We tried this and we won’t be able to do it how we are currently doing it in EE3 with this. However, I think that we will just have to change our process slightly to make this work.

Additional Questions:

1. The Download PDF button on the invoice won’t work: https://staging.thinkbiglearnsmart.com/?ee=msg_url_trigger&snd_msgr=html&gen_msgr=html&message_type=invoice&context=purchaser&token=1-16827c7bc89c18d1099bc5a4046d6099&GRP_ID=14&id=13605


It gives me an error: “There has been a critical error on this website.”

Do you have any guidance on this?

2. Do you know how we could add “Flexible payment method”? I need help finding an option to add a PO number. The closest thing I see is a “PMD,” which does not appear to be the same.

3. Can we automatically have a 2nd person copied on the emails from EE? Currently, we use a custom registration form question called “Manager Email Address (for Confirmation Email)” and we want that field to auto-send any emails the main attendee gets.

Is there a way to get the shortcode for that manager’s email? This way, we should be able to add this to the various email templates in the CC field. Or if you have any other ideas.

4. If someone is in pending payment can you prevent from taking on another registration? For example, we had 4 seats we were able to offer. We have 3 registrations with payments, and one registration with payment pending, but it still allows someone to register, when we are working to get that last payment. How would we handle this?

February 22, 2023 at 6:32 am

1. Can we adjust this so it doesn’t include the category filter, if we don’t want that?
Just add category_filter=false to the shortcode to remove the filter.
We have a list of available shortcode parameters here:
https://eventespresso.com/wiki/events-table-view-template-add-on/

Awesome. This worked great!

2. Do we have to adjust the CSS on our end for this? This “Register” buttons aren’t appearing in that column.
There are styles on your site specifically targeting those links and setting the text to be white: https://monosnap.com/file/wodj66DqqSXRk55mi93PbhCKdpJ1BW
Either remove that from your style.css file or add something like this:
#ee_filter_table a.a_register_link {
color: #000!important;
}
To specifically change the colour of those links in the table.

Awesome. This worked great!

3. Is there any way to get the end date to appear?
It is possible to do, you’ll need to override the default template with your own version loaded from your theme.
How comfortable are you with HTML, PHP and FTP?

We don’t want to attempt this and break it. Would you be able to write the function for this in a template and send it over to us?

Question: Is there a way to import events in EE4?
Not currently no, we did have an event import function a while back using a CSV… however, due to the relationships set up within EE4 it meant the CSV was fairly complex and users would make mistakes which then caused more problems than it solved so we had to remove it.
Eventually, we would like some kind of import function but it will be a while before we add one in.

Ok, that would be amazing.

It gives me an error: “There has been a critical error on this website.”
Check your servers error logs, that error will be a PHP fatal error and I’ll need that full error to troubleshoot this further.

Here is the error log: https://drive.google.com/file/d/1sBKDSSVPSCIHSSLJ5_tLTqtk4K3iw4q8/view?usp=share_link

2. Do you know how we could add “Flexible payment method”? I need help finding an option to add a PO number. The closest thing I see is a “PMD,” which does not appear to be the same.
PMD? Where is that?
Are you looking for the admin to add the PO number with a payment, or the user to add it on the front end during registration?

We are looking to add the PO # as a payment option. Is this possible? I don’t see the flexible payment options in the backend of EE. Please let me know if you would like us to provide login credentials for you to take a look at our staging site.

3. Can we automatically have a 2nd person copied on the emails from EE? Currently, we use a custom registration form question called “Manager Email Address (for Confirmation Email)” and we want that field to auto-send any emails the main attendee gets.
Is there a way to get the shortcode for that manager’s email? This way, we should be able to add this to the various email templates in the CC field. Or if you have any other ideas.
Where is the “Manager Email Address (for Confirmation Email)” filled added to the registration form? Primary registrant questions?
If so you can use the [PRIMARY_REGISTRANT_ANSWER_*] shortcode to pull a value to a specific question asked to the primary registrant. You pass the ‘question text’ value of the question to the shortcode after the *, so in your case it looks like the shortcode would be:
[PRIMARY_REGISTRANT_ANSWER_*Manager Email Address (for Confirmation Email)]
Awesome! This worked great!

4. If someone is in pending payment can you prevent from taking on another registration? For example, we had 4 seats we were able to offer. We have 3 registrations with payments, and one registration with payment pending, but it still allows someone to register, when we are working to get that last payment. How would we handle this?
Only ‘Approved’ registrations count towards your sold values, so in the above you need to set the ‘Default Registration Status’ on that event to be ‘Approved’, which means all registrations on that event that finalize will automatically be set to Approved regardless of payment status.
You (the admin) can then work on collecting those payments (the transaction will show as incomplete) and no-one else can register. If you want to open up the space again you just manually set that registration to be Pending Payment.
Make sense?

Amazing! Got this set properly.

February 22, 2023 at 10:30 am

Hi!

1. Yes I did edit the invoice message template, here is the code:
<div class=”print_button_div noPrint”>

[INVOICE_RECEIPT_SWITCHER_BUTTON] [DISPLAY_PDF_BUTTON]
<div class=”clear”></div>
</div>
<div id=”invoice”>
<table id=”invoice-header” class=”not-really-a-table”>
<tbody>
<tr>
<td id=”logo-dv”>[INVOICE_LOGO]

[INVOICE_PAYEE_NAME]
[INVOICE_PAYEE_ADDRESS]
[INVOICE_PAYEE_EMAIL]
[INVOICE_PAYEE_TAX_NUMBER_*]</td>
<td>
<div id=”invoice-info”>
<h2 id=”invoice-hdr”>Invoice</h2>
Date: [PRIMARY_REGISTRANT_REGISTRATION_DATE]

Registration Code: [PRIMARY_REGISTRANT_REGISTRATION_CODE]

Transaction ID: [TXN_ID]

</div></td>
</tr>
<tr>
<td id=”instructions” colspan=”2″></td>
</tr>
</tbody>
</table>
<div id=”client-details” class=”vcard”>
<div class=”fn”></div>
</div>
<div>
<h2 class=”section-title”>Registration Event Information</h2>
<p class=”events”>[EVENT_LIST]</p>

</div>
<h2>Purchases</h2>
<table class=”invoice-amount”>
<thead>
<tr class=”header_row”>
<th class=”left ticket_th”>Item</th>
<th class=”left event_th”>Description</th>
<th class=”quantity_th”>Qty</th>
<th class=”left event_th”>Price</th>
<th class=”subtotal_th item_r”>Total</th>
</tr>
</thead>
<tbody>
<tr>
<td colspan=”5″>[TICKET_LIST]</td>
</tr>
<tr class=”total_tr odd”>
<td colspan=”2″></td>
<td id=”total_currency” class=”total” colspan=”2″>Total</td>
<td class=”total”>[TOTAL_OWING]</td>
</tr>
<tr>
<td colspan=”5″></td>
</tr>
<tr class=”total_tr odd”>
<td colspan=”2″></td>
<td id=”total_currency” class=”total” colspan=”2″>Total Paid</td>
<td class=”total”>[TOTAL_AMOUNT_PAID]</td>
</tr>
</tbody>
</table>
 
<table id=”invoice-header” class=”not-really-a-table”>
<tbody>
<tr>
<td id=”instructions” colspan=”2″>
<h1 style=”text-align: center;”>[PAYMENT_LINK_IF_NEEDED_*]</h1>
 

[INVOICE_PAYMENT_INSTRUCTIONS]</td>
</tr>
</tbody>
</table>
 

</div>

2. Thank you! We will get this added.

3. Is there any way to export all event data? In EE3, there was a button for this, and these reports are important for us to be able to export. I couldn’t find anything online in my research or in EE4.

Thanks!

February 22, 2023 at 12:50 pm

Regarding the Table view shortcodes, as we don’t want to to attempt this and break it. Would you be able to write the function to remove the end date for us in a template and send it over to us?

February 27, 2023 at 9:42 am

Hi there!

Sorry for my multiple messages, I wanted to put my outstanding questions here to check in on:

1. I set up a flexible payment option for a Purchase Order. I would like to have a field where the person can enter the PO # on the payment screen once they select that payment option. Is this possible? We had this in EE3. I know there is a PO field in the backend of EE4 so can it be tied to that?

2. Regarding the Table view shortcodes: We don’t want to attempt this and break it. Can you write the function to remove the end date for us in a template and send it to us?

3. Is there any way to export all event data to an Excel file? In EE3, there was a button for this, and these reports are essential for us to be able to export. I couldn’t find anything online in my research or in EE4.

Thank you so much!
Amanda

February 28, 2023 at 5:43 am

1. Okay, thank you!

2. Sorry, you’re right! I meant add, yes if you could add this as a column next to the start date.

3. In this report, I would need the Event Name, Start Date, Start Time, and Attendees.

—

One more question for you: Is there any way you can customize the CSV registrations export that comes from EE4? I realized that when I export a class of registrations, it doesn’t include the event name which we need in the actual export of the report. Is this possible?

March 1, 2023 at 1:11 pm

Usually we would not provide customizations like this but this is basically just copying what is already there and change the ‘start’ to ‘end’ so I’ve added it here:

https://gist.github.com/Pebblo/4ee34166486ea61b7eebf38611a76165

If you save that template file within your child theme’s root directory it will override the default template. Or if you name the file something else you can pass the template name to the shortcode:

[ESPRESSO_EVENTS_TABLE_TEMPLATE template_file=espresso-events-table-template-end-date.template.php]

Would call the template file called espresso-events-table-template-end-date.template.php

Which means you can have default output elsewhere and just use the above in specific locations.

Thank you for this! However, when my web developer adds this it isn’t overriding the template. This is the shortcode we have in there – [ESPRESSO_EVENTS_TABLE_TEMPLATE category_slug=storyline-508-accessibility show_expired=false category_filter=false table_search=false]

I would prefer we override it vs. updating the shortcode if possible so I don’t have to go and edit 90+ pages with the shortcode.

One more question for you: Is there any way you can customize the CSV registrations export that comes from EE4? I realized that when I export a class of registrations, it doesn’t include the event name which we need in the actual export of the report. Is this possible?

Yes, the output is filtered so you can do that via code.

We have some examples here:

https://github.com/eventespresso/ee-code-snippet-library/tree/master/admin/registration-reports/core

Thanks so much! I looked through these but I didn’t see one that pulled the event name. Do you know how you would do this? Also, where in the code would we add this?

March 2, 2023 at 7:11 am

1. Thank you! We had it in the wrong location.

2. I need to filter them by class, but this is not available, so I had to export the entire upcoming registrations list so get what I needed. Is there a better way to do this with the option you recommended?

March 2, 2023 at 11:10 am

The issue with exporting it from within the event registrations page is that when you export this it doesn’t include the actual class name in the export. I know that the excel sheet is including all students in the “Photoshop Intro” class for example, however, I need to have the event name in there for some operational things we do on our end. Is that possible?

March 3, 2023 at 6:47 am

Thank you for this! I will see if we can try this. Where does this get added in the backend of EE?

Also, one more question, is there any way to pull how many attendees are in a particular event in a report? We are using the All Export plugin and when exporting CSV data of events, I can’t find the field for # of attendees/seats sold in the event.

March 7, 2023 at 9:51 am

Hi again!

We have EE4 on a staging site, and we are targeting to get EE4 moved over to our website by March 17th.

Since we’ve been on the staging site configuring everything and testing with EE4, we have registrations still populating in EE3, so we need to plan to get that updated in EE4.

Do you think the best way to do this is to manually import those registrations from EE3 to EE4? Or, is there a better/easier way to do this?

Thanks so much!
Amanda

March 8, 2023 at 6:44 am

Hi there!

Another couple of questions for you:

1. We need to update our event structured data: https://developers.google.com/search/docs/appearance/structured-data/event

Would you be able to help us do this? Or, do you have any recommendations on doing this? I see this article: https://eventespresso.com/2017/01/schema-org-structured-data-added-event-espresso/ but I’m not sure if there is anything else we need to do?

2. When you go to the “Events” or “Registrations” view, it’s constantly showing me old inactive/passed events by default. Is there any way to set the default to only show upcoming events, and sort the dates in Ascending order by default?

March 9, 2023 at 9:42 am

Two more questions for ya!

1. Can we add a column in the “Event” view that includes the names of the People admin that are assigned? Currently, it’s showing the # of people admin assigned, but it would be awesome if it could display the actual names for a better at a glance overview.

2. With EE4, is there a way that we can send a custom email template to a student as needed? Like for example, if we need to send a student an invoice and want to put more context that we need their payment (it would be slightly different from the “Pending Payment” email – can we create a custom template and just send it to that select student?

I saw this but it doesn’t look like it includes the singular emails I’m looking for. Thanks!
https://eventespresso.com/wiki/how-to-create-and-send-a-newsletter/

March 14, 2023 at 9:20 am

Hi!

I wanted to check in to see if you have any other code you can provide for adding the “People Admin” actual names in the Events view to display? I’m not sure where to get that information from.

…and I have one other question:

I have the table view on this page, but it’s not showing these in date order from soonest to latest. Is there a setting I have incorrect?
https://staging.thinkbiglearnsmart.com/classschedule/

March 16, 2023 at 6:08 am

Hi there!

I have another question. We are trying to use the Quickbooks Payment Gateway with EE4: https://eventespresso.com/product/eea-quickbooks-gateway/

However, is there a simpler way to do this? Or, do you already have the code built out that we can use.

Thanks!

March 16, 2023 at 7:34 am

One more question, can you add the “Admin Comments” in the Registratons Roster View per class?

March 16, 2023 at 11:30 am

Another question..
We are looking at the Transactions (Event Espresso > Transactions) view. This includes the Event name, but it does not include the class date.

Is there any way to include the Event date in this view?

Thanks!!

March 16, 2023 at 5:29 pm

Those are needed for the connection to Quickbooks, it’s the current method we have for connecting the 2 together.

Yes, but I don’t know how to get those items like the Consumer Key and Secret. Do you have any templates/code that you can provide us to set this up? I am reading this documentation/instructions that you have but they are not detailed enough to set this up properly: https://eventespresso.com/wiki/quickbooks-payment-gateway/

One more question, can you add the “Admin Comments” in the Registratons Roster View per class?

I’m not sure what this means, can you add a screenshot of what you are looking to do?

If we can get it in a column like this, that would be awesome: https://drive.google.com/file/d/1rtkqbQ7u1JucLGCTpCmGsFXHaOn6S1w2/view?usp=share_link

Another question, for the table view, how do you make the events sort A-Z? I tried the ascending order filter, but it’s not working on this page

Do you mean sorting by Event name ASC by default?

Can you post the full shortcode you are using?

Yes! We are using this right now.
[ESPRESSO_EVENTS_TABLE_TEMPLATE sort=ASC show_expired=false category_filter=false table_pages=40]

Is there any way to include the Event date in this view?

All of the list tables are filtered so you can add additional fields, however, I don’t have any examples of changing the transactions list table so you’d need something custom for it.

Ok, thanks!

March 21, 2023 at 7:06 am

Just to clarify, for the People column, we want to have the people that are assigned to the event to display in the events view.

Please let me know if this is how you understand this as well!

Also, I see that I need to redeem my support ticket here. Is there anything specific you would like me to add to make sure that this gets submitted properly? https://eventespresso.com/redeem-a-support-token/

Thank you!

March 21, 2023 at 11:00 am

What is the ‘Admin Comments’ column pulling the information from? An admin only custom question on the registration form?

Yes, this is an admin only question. It’s not displayed on the registration form on the front end, just the backend. However, we use this for important notes, and it would be easier to see it at a glance in the Registrations Roster view (https://drive.google.com/file/d/1rtkqbQ7u1JucLGCTpCmGsFXHaOn6S1w2/view?usp=share_link)

I wanted to check on this! Is this possible?

Yep, on Event Espresso -> Events, an additional column listing the people assigned to the event, right?

Also, I see that I need to redeem my support ticket here. Is there anything specific you would like me to add to make sure that this gets submitted properly?

Nope, just for your support URL add the link to this thread:

https://eventespresso.com/topic/event-espresso-5-beta-error/

I’ll know what that is for 🙂

Just to note, I’ll need wp-admin and FTP credentials for this.

Perfect thanks! We are working on adding the credentials!

—

We have another question on a scenario:

Or, do you have any other ideas?

Thanks!!

March 22, 2023 at 5:59 am

Yes, I have a snippet adding a custom question to the registration list table:

https://gist.github.com/Pebblo/88f2a0a9213c716e4886a249e7709245

If you let me know the specific question to add, I’ll add that snippet as part of your support token.

Amazing! Thank you! it’s the “Admin Comments” question.

Perfect thanks! We are working on adding the credentials!

Just noting I’ve not received any credentials as of yet.

Just sent these over!

So, we move the registration using the Attendee mover tool in EE4. This cancels their original registration, however, it still associates the transaction with that canceled registration.

Just to clarify, that’s not actually what happens.

When you ‘move’ a registration from one ticket/event to another, the original Registration is canceled and EE creates a NEW registration with the same details. Both of those registrations are assigned to the same transaction (because a canceled registration shows the history of what has happened).

Understood!

1. Is there any way that we can select the event that it deletes the transaction from? Maybe we aren’t doing this correctly.

No, I’m not sure how that would work. You’re moving say Registration 111 to another ticket, so EE cancels Registration 111, creates Registration 124 (because you likely have additional registration between then and now, so the ID’s are sequential in this example) and assigns it to the original EE Transaction.

You can’t select the event to delete, because it’s the registration you moving.

Understood! Is there anyway we can dis-associate a payment with the original and just move the payment/keep the payment/transaction with the attendee’s registration that was moved?

2. Are you able to filter out any canceled registrations in all export reports?

Before you click the export button, select the Registration status you want to filter to at the top of the list table, for example, ‘Approved’. The CSV will reflect the filters you have set on your current view.

This could definitely help! However, there still may be room for error with manually having to select this each time, because basically our team is exporting a roster and they may accidentally keep the canceled student on that list, so I could see it slipping through the cracks. Any other ideas on this?

March 22, 2023 at 2:02 pm

Understood! Is there anyway we can dis-associate a payment with the original and just move the payment/keep the payment/transaction with the attendee’s registration that was moved?

I don’t understand this one.

The payment will be assigned to the Transaction.

The 2 registrations (the original canceled one and the new ‘moved’ one) will be assigned to the Transaction.

You want to move the payment to the other registration? But it’s assigned to the transaction?

We want to remove the original registration from the transaction, but keep it associated with the “rescheduled/moved” registration.

——

Another question for you:

Is there any way that we can create hidden fields on our registration form page that would populate these fields?

Event name
Event dates
Ticket Name
Ticket Price

We are syncing Non-HubSpot forms to HubSpot through the HubSpot WordPress plugin. Is there a way to incorporate the fields above automatically into the data that is submitted when a registration form is submitted?

Can you write a function that would include this information as hidden fields in the registration form or some other way?

March 23, 2023 at 8:39 am

Thank you! I’ve deactivated the Yext plugins so please let me know if it still gives you trouble.

Also, I wanted to follow up on this issue:
Another question, for the table view, how do you make the events sort A-Z? I tried the ascending order filter, but it’s not working on this page
Do you mean sorting by Event name ASC by default?
Can you post the full shortcode you are using?
Yes! We are using this right now.
[ESPRESSO_EVENTS_TABLE_TEMPLATE sort=ASC show_expired=false category_filter=false table_pages=40]

Did you find out any more information on why this isn’t sorting?

Thanks so much!

March 23, 2023 at 11:54 am

Another question for you:

We are trying to hide a category from this list:
https://thinkbiglearnsmart.com/classschedule/

It’s our Private Training Category slug.

We tried using this code: https://gist.github.com/joshfeck/3777ceb1ba62a7acecd0adb89f0b7d1d

But no luck with changing the ID in there to the ID of the category.

Is there other code we should be using for this?

Thanks!

March 27, 2023 at 6:10 am

Hi! I wanted to check in on my questions above.

Also, I have a couple of other questions:

1. Would it be possible to add these two headers (in red in this screenshot) on our registration page? (Example page: https://thinkbiglearnsmart.com/events/microsoft-access-mos-12/) “course details” and “training dates” using a function?
https://drive.google.com/file/d/1bkRipC0ThBoaSx9h6WZ0xRTUledmTWt9/view?usp=share_link

2. We are trying to connect EE4 with Quickbooks Payments. We followed all of the steps in your documentation and are trying this on our staging site. We keep receiving this error: “error: Unable to tokenize the card”
Is there something else we need to do to resolve this?

Thanks!!

March 27, 2023 at 8:22 am

I’ve opened a ticket to investigate this further, it looks like the query params aren’t being passed. No news yet but I haven’t forgotten about it.
Thank you!

Thank you, but I can now no longer see the Plugins menu on the dashboard, do you still see the plugins menu?

Try again now! I think the permissions weren’t set-up properly.

Is there any way to change the “Register” text on this page:https://thinkbiglearnsmart.com/classschedule to “Learn more”
Or, does that change it across EE? What would be needed to do this?
For the table view template you can add reg_button_text=’Learn more’ to the shortcode to set the ‘Register’ text to something else, in this case ‘Learn more’.
Amazing! Thank you so much!!

But no luck with changing the ID in there to the ID of the category.
Is there other code we should be using for this?
That code only hooks into the front page of the site.
Try changing that check to if( is_page(‘classschedule’) ) {

We will try this and let you know!

1. Would it be possible to add these two headers (in red in this screenshot) on our registration page? (Example page: https://thinkbiglearnsmart.com/events/microsoft-access-mos-12/) “course details” and “training dates” using a function?
https://drive.google.com/file/d/1bkRipC0ThBoaSx9h6WZ0xRTUledmTWt9/view?usp=share_link

Yes, for the datetimes you can use something like what Josh posted here:
https://eventespresso.com/topic/header-for-datetimes/#post-265319
For the Course details you can use something similar but hook into AHEE_event_details_before_the_content.

Okay, we will try this and let you know! Thanks!

2. We are trying to connect EE4 with Quickbooks Payments. We followed all of the steps in your documentation and are trying this on our staging site. We keep receiving this error: “error: Unable to tokenize the card”
Is there something else we need to do to resolve this?
Hmm I’ve not seen that error, I’ll check into this.

Thanks so much!

March 28, 2023 at 9:22 am

AMAZING!!! Thank you so much! These are both perfect.

March 29, 2023 at 7:34 am

I wanted to check in on the Quickbooks payments error. Do you have any update on this? We have a deadline of getting this up by Friday so wanted to see if that is possible.

Thank you so much!

March 29, 2023 at 8:33 am

1. Is there any way to NOT require the Student Information group? We have questions in here that we don’t want to be reassigned to all students. I know you required the first name, last name, and email, but we also have other questions in this question group that we need to keep for the few hundred events it is already selected on.

Your ‘Student Information’ group is the system default ‘Personal Information’ group and that has a bunch of questions set within the group.

The ‘First Name’, ‘Last Name’ and ‘Email address’ questions of the registrant need to be collected within that group. You have a bunch of custom questions included within it which means that for all registrations those would be collected on all events.

If you want the ability to specific some of those questions on specific events and not on others, you’ll need to break out the questions into at least one additional group. So you ALWAYS collect the First name, Last Name and Email (you can also add question you will always want to collect for all events into that group), then for the additional question you set them in another custom group and set them on the events.

2. Is there an ability to add additional registration statuses? Like we want to add “Registration Received” so we can select that status.

Not currently.

3. Is there a way to use unique email templates on an event basis? Like for private events, we don’t want the standard automatic emails to be sent out for these, so we would like to be able to create custom ones for those and select these on the events as needed.

Yes, you can create ‘Custom Message Templates’ and select those on specific events.

Edit an event you want a custom template to be used on.

Find the ‘notifications’ section.

In the email section you’ll see the ‘Registration Approved’ message listed, click the ‘Create new custom’ button (If you don’t have one it means your global template has been set to override all custom templates, edit the global template and make sure ‘Override all custom’ is unchecked, see HERE, refresh the event editor and the button should show).

A modal should show asking you for a name and description of the template.

Set those and create the template.

Now when you click the edit button it will take you to your custom template. There you can edit the template and because it is set on the event it will be used. If you make the content of that template generic enough for a ‘group’ of events you can then simply select that template in the dropdown rather than create a custom template for every single event.

Make sense?

Note, messages have ‘contexts’ which are basically just separate templates within a single message, make sure you are editing the correct context, see here:

https://support.eventespresso.com/article/443-messages-system-working-with-message-contexts

Thanks for all of this info! We will work on this!

I wanted to check in on the Quickbooks payments error. Do you have any update on this? We have a deadline of getting this up by Friday so wanted to see if that is possible.

I’m currently waiting on some feedback regarding the integration, but I can try connecting my test account to confirm if that works.

Are you testing Quickbooks on staging or live?

That would be amazing. We are testing on the staging site!

March 29, 2023 at 1:29 pm

We just realized it’s actually there but not in the correct location. See image here:

It should be below the Training Dates section. What is the code to correct this placement? Thanks!

March 30, 2023 at 6:58 am

Is there any way to MASS select a question group for ALL Events? Based on what you said above, it sounds like we would need to go into each event individually and select the additional question groups we want to add for each event manually. Is that the case, or can this be done in bulk?

Thanks!

March 30, 2023 at 2:17 pm

QBO confirmed that the connection was active. I don’t remember exactly what is looked like as it was last week.

– Spencer

March 30, 2023 at 2:42 pm

Hi Tony,

I connected it to the payments and accounting APIs. I think that’s what you are asking.

– Spencer

March 30, 2023 at 4:10 pm

The QBO form that popped up is not what I was getting before. Did you change any settings?

March 31, 2023 at 6:24 am

Our web developer added the code for the “Course Details” that you mentioned, and it’s still not showing up on our course pages:
https://thinkbiglearnsmart.com/events/microsoft-access-mos-12/
The “Training Dates” is working great.
Can you please check on our code for this? And if we need to tweak anything to get this work? Thanks!

What is the code to correct this placement? Thanks!
https://drive.google.com/file/d/1YWRuHq2icNw3-YDO9Ja44oJqfo3TEsJC/view?usp=share_link

March 31, 2023 at 8:42 am

Thank you!

Regarding QB issues, we are still getting the same error. Was there anything specific that you did in your Quickbooks account to enable this to work? I confirmed the APIs are allowed but wondering if there is something we missed.

Or, was there something you did specific when setting up the API in the Developer area?

Any guidance would be so appreciated, we are at a loss here.

Thanks!

March 31, 2023 at 11:15 am

We are testing using the Test credit card that debug mode provides us something like 411111111111

Is that the correct card info to test with?

March 31, 2023 at 2:31 pm

Hi Tony,

I tried testing the QBO connection with an existing class (from our company) in sandbox mode, and it is not working. Every time I try, it says, “cannot tokenize the card.” I did not want to try it in live mode, as the dev mode is not working. This is hugely frustrating as we have been unable to get the QBO connection to work. What am I missing here? Can you please give me the exact steps that are working for you?

– Spencer

April 5, 2023 at 11:57 am

Hi Tony,

The QTY fix worked like a charm! Thank you.

We were getting a few different errors with the QBO connection. Firstly, it would only work in dev mode when I had the owner create an app and implement it – it would not work under my dev account. So, that was going well. But when we switched to production mode, it was not working. The error was that it “could not capture card.”

I realize the description is vague, but do you have any suggestions?