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Hadley Kia
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September 3, 2014 at 1:53 am
My WordPress installation sends email just fine (and I downloaded the Check Email plugin just to make sure) but for some reason not a single confirmation email comes through for my event. I have the custom confirmation email set to “Yes” and I’ve written the custom message into that text box, within the Event Overview section and in the “Email Confirmation” box. What else might be causing this issue? (The email I’ve tried with is a gmail address and it hasn’t landed in spam either.)
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Dean
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September 3, 2014 at 5:30 am
Hi,
Do default confirmation emails go through or are no Event Espresso emails going out?
You could try a plugin such as WP Mail SMTP or a service such as Mandrill to take over the email sending, this often provides customers with a better email service.
https://wordpress.org/plugins/wp-mail-smtp/
https://mandrill.com/
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Hadley Kia
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September 3, 2014 at 9:38 am
There are none going out. I’ve been using the WP Mail SMTP plugin the whole time that I’ve been testing this.
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Lorenzo Orlando Caum
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September 3, 2014 at 1:11 pm
Hi,
Are you running the latest version of Event Espresso 3? If not, please backup and update to the current version:
https://eventespresso.com/wiki/change-log/
Next, does your WordPress site send out regular email notifications such as password resets or new user notifications? If not, then you’ll need a service like Mandrill or Postmark App:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Hadley Kia
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September 3, 2014 at 1:16 pm
Yes, I am running the most recent version of EE3.
Yes, WordPress sends out regular email notifications just fine, as well as notifications through other plugins.
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Lorenzo Orlando Caum
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September 3, 2014 at 2:25 pm
Try Mandrill:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Hadley Kia
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September 3, 2014 at 5:40 pm
Tried that, all the emails just get stuck in Mandrill’s “backlog”
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Lorenzo Orlando Caum
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September 3, 2014 at 7:26 pm
That is strange. Could you try reinstalling your software through WordPress plugins?
Also, if you are using a custom message, then please check that there isn’t any broken email tags or html.
If that still doesn’t help, then please create and share a temporary login through the URL below:
https://eventespresso.com/send-login-details/
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Lorenzo
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Hadley Kia
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September 3, 2014 at 9:05 pm
After reinstalling it seems like the emails are coming through just fine, thanks!
One thing I noticed though is that the ticket links in the emails lead to the https version of the site, but because Google Chrome says some of the content is unsafe, it automatically hides part of the page and makes the ticket all jumbled. Is there any way to make the ticket link shortcode direct to http instead of https?
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Josh
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September 4, 2014 at 8:20 am
Hi Hadley,
It turns out that when it builds the ticket link, it grabs the WordPress web address as set in the WP General Options. Can you check that option and try changing it to use http? If you prefer that the pages on the website load as https you could try the WP HTTPS plugin and set front end pages to load as https.
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Hadley Kia
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September 4, 2014 at 12:12 pm
It’s always been http in the WP general options. I have also been using WP HTTPS and just have /event-registration/ set to load as HTTPS since people are going to be paying with that page.. I’m just not sure why the tickets being generated are using https when this setting is off on general and only enabled for the event registration page. Is there any way to force it to only use HTTP?
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Josh
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September 4, 2014 at 1:36 pm
There might be. Can you go into the WP HTTPS plugin’s settings and try checking the box that’s labeled for: Force SSL Exclusively? This will make sure it’s redirected to http.
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Hadley Kia
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September 4, 2014 at 2:34 pm
I checked that but it’s still sending an https link in the email… I’m guessing maybe it’s tied to event-registration in some way? Any workaround for this?
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Lorenzo Orlando Caum
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September 4, 2014 at 3:36 pm
Hello,
Please email the link for a sample ticket to the email address below and also include a link to this support post.
support [at] eventespresso.com
We’ll take a look via Chrome Developer Tools.
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Lorenzo
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