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Waitlist for more than 2 people – generates more than 1 email when spot opens

Posted: August 27, 2019 at 4:43 pm


brett-BA-Transform

August 27, 2019 at 4:43 pm

Ran into a strange problem (sort of)

When running the Wait List add on (latest version as of 6:42 pm est 8-27-2019)

If a person signs up for more than one ticket on the Wait List, they will receive not one, but 2 notification emails that they have been added to the Wait List.
(not the biggest problem in the world yet)

Later, when we make additional tickets available, they receive not one but 2 email notifications again.

In the example I tested, if they attempt to Register with the first email received (by clicking ‘Click Here to Finalize Your Registration’ they will be taken to a checkout page, and when they click through, it will give them an error message that states ‘There was a total of 2 tickets in the Event Queue, but only 1s registration was processed’

If I click on the second email received, it allows me to check out more normally, prompting me for the questions related to the registration (didn’t show up from the clicking the first email notification at all).

I can sort of see where the Wait List is dealing with a lot of complexity here, and yet that is not going to help perspective registrants understand what is happening.

Questions

1) Seems to be a bug, how can I get info to someone to verify and or work it if not already known?
2) Are there any settings I can create that would prevent this scenario?
3) In the Registrants management section, its possible for me to email people, is it possible for me to grab their unique invite to complete the registration so that I can send the email manually and maybe avoid the scenario where 2 emails get sent,

or at least send them the correct link that really does allow them to check out?


Josh

  • Support Staff

August 28, 2019 at 2:09 pm

Hi,

Yes this is a bug and we’re working on adding some fixes to the Wait List add-on. If you need a temporary fix between now and the next update to the add-on I can share a code snippet that could be added to a functions plugin that will filter the link to correct it.


brett-BA-Transform

August 29, 2019 at 7:26 am

Hi Josh!

Happy to hear the team is already on it.

would love to give the code snippet a go. Happy to pick it up here or if you prefer email it to the address associated with the account or whatever works for you!


Josh

  • Support Staff

August 29, 2019 at 1:53 pm

Here’s a code snippet that changes the URL in the message to the correct link that really does allow them to check out:

https://gist.github.com/joshfeck/1d8d45157eda317c211ef6145ae43c8c

You can add the above to a functions plugin or, if available, into your WordPress child theme’s functions.php file.

After a newer version of the Wait List add-on is released, and you’ve updated the site to have the new version, you can remove the above snippet from the site.

The support post ‘Waitlist for more than 2 people – generates more than 1 email when spot opens’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 3 weeks ago ago

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