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Amy
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July 29, 2020 at 6:00 pm
We assign people to events using the People Admin feature. When someone cancels an RSVP, it emails the website admin to manually delete.
1. Is there an auto delete process for free events yet?
2. Can we cc the people admin assigned on that event to the email?
Also whens someone is on the waitlist and gets auto promoted, can we cc the people admin to the email that auto promotes the next person so they know?
Amy
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Tony
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July 30, 2020 at 6:49 am
Hi Amy,
1. Is there an auto delete process for free events yet?
No, and it is very unlikely that we will include any kind of front end delete function into Event Espresso.
How are they cancelling the RSVP? Are you using the WP User integration add-on and displaying the registrations through the My Event shortcode?
2. Can we cc the people admin assigned on that event to the email?
When you say the ‘People admin’ do you mean you’ve assigned ‘People’ to the event using the People Add-on?
The people add-on doesn’t allow you to set ‘admins’ onto the event as such, its a way to assign ‘People’ to an event to show a connection, for example a speaker or volunteer can be assigned to an event(s) to show they are connected to that event. They aren’t an ‘admin’ of the event when set using the people add-on.
It is possible to send the emails to different users but not through the people add-on so I’m just checking how you have this set up before moving forward.
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Amy
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July 30, 2020 at 6:59 am
There is a cancel add-on i think. It’s a hyperlink on the event. a notes box pops up. Right now when they hit cancel, the admin gets an email but I want to add the email for the “people” I assigned to the event so they know there is a cancelation since we have to manual delete each one.
Yes, I mean People Add-on. Each event has 1 maybe 2 People added. I’m looking for shortcode to add the People assigned to the event to the emails that are sent. Mainly waitlist and cancel. But they will send batch emails from the system to so would be nice if I could have the short code for the From address on the template. So when the system sends auto emails to the admin, I want the “People” for that event cc’ed.
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Tony
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July 30, 2020 at 7:51 am
There is a cancel add-on i think. It’s a hyperlink on the event. a notes box pops up.
Cancellation is different from deletion.
There are a few different options for cancellations, but none for delete on the front end.
Can you post a screenshot of the section you are viewing as I’m not sure I understand where you see the cancel link?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
Yes, I mean People Add-on. Each event has 1 maybe 2 People added. I’m looking for shortcode to add the People assigned to the event to the emails that are sent.
We don’t have a shortcode to pull those values as that’s not how the People Add-on was intended to be used. You would need some custom development for a custom shortcode to pull that data.
Without custom development, you could create custom templates for those people and hardcode their email address into the template. Then just set those templates on the events as needed, would that work?
Is the author of the event always set to someone else? Event Espresso can be set up to send to the event author rather than the site admin but that only works if the person you want to receive the email is set as the author.
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Amy
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March 1, 2023 at 9:49 am
Need to revisit this topic. https://eventespresso.com/topic/waitlist-cancel-rsvp-emails/
I just need to cancel not delete. I didn’t realize you were separating the actions. I can’t believe we’ve been manually canceling for years because of confusion between delete and cancel. How so we get the auto cancel to work? I don’t need refunds processed. we can do that.
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Tony
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March 1, 2023 at 12:49 pm
I’ve reopened your thread and merged your new one into it so its easier to follow.
How so we get the auto cancel to work?
How are users cancelling RSVPs? Can you add a screenshot of what they are using?
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Amy
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March 1, 2023 at 12:53 pm
Right now, we have added a hyperlink that opens a contact box. They submit a message, we get an email and then we manually cancel the RSVP. That’s it. You can view it on this public event. https://htxoutdoors.com/events/htxo-sand-volleyball-social-26/
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Tony
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March 1, 2023 at 1:00 pm
Ok, so are you using WP users with the WP user integration add-on?
Is so the ESPRESSO_MY_EVENTS section can list all of their registrations and I have a snippet that allows you to add a cancel registration button into that, would that help?
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Amy
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March 1, 2023 at 1:08 pm
will the snippet impact other snippets I have for that page? or is it an add-on snippet? I currently have some sorting & filtering custom code. If add-on, yes, please send. If not, i’ll need to find my code to figure out how to adjust. Can you also remind which file it goes in ?
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Tony
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March 1, 2023 at 1:21 pm
will the snippet impact other snippets I have for that page?
It depends what those snippets are doing really, I can’t say for sure… but….
or is it an add-on snippet?
May I ask, what is an add-on snippet?
I currently have some sorting & filtering custom code.
For the ESPRESSO_MY_EVENTS output?
My snippet hooks into there and adds an action, it “shouldn’t” cause issues with others but as mentioned it really depends.
The snippet is here:
https://gist.github.com/Pebblo/9534d318347082e63fc01f5c9c413361
It adds another action to the output for cancellations:
https://monosnap.com/file/a6dSnZ81V0pH1DRMJrmNN7Fci8rzWX
Can you also remind which file it goes in ?
I’d recommend putting snippets within a custom functions plugin:
https://eventespresso.com/wiki/create-site-specific-plugin-wordpress-site/
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Amy
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March 15, 2023 at 9:21 am
What versions are required for this code to work? Also, how do you get the ticket section to show up? The my registrations is long and makes it harder to get to the cancel button.
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Tony
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March 16, 2023 at 5:04 pm
What versions are required for this code to work?
We provide support for the latest versions, so the answer to this question would generally just be ‘the latest’.
The hooks used by my snippet above have been in the WP User integration add-on from pretty much the beginning of that add-on.
Also, how do you get the ticket section to show up?
I’m not sure I follow, which section?
There are 2 different templates included within the WP User integration add-on:
[ESPRESSO_MY_EVENTS] loads the template you can see in my screenshot.
[ESPRESSO_MY_EVENTS template=simple_list_table] loads a different template without that section.
Which are you using?
The my registrations is long and makes it harder to get to the cancel button.
Can you post a screenshot?
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Amy
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March 21, 2023 at 7:28 am
I want to hide the event description from showing up when you click the tools button. Is that possible? Our event descriptions can get long.
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Tony
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March 21, 2023 at 2:10 pm
Sure, but on which template?
Can you add a screenshot?
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Amy
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March 21, 2023 at 2:17 pm
🙁 I’m tired. What do you mean? Either template. They both look the same. I’m rebuilding stagings. I can’t do a screen print. look at your screen print. Did it have a long event description? If not, how would you hide that?
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Tony
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March 21, 2023 at 2:21 pm
🙁 I’m tired. What do you mean? Either template. They both look the same.
I’m not sure where you are referring to.
The my events section from above has 2 templates and they are not similar, so which template are you referring to above on your site.
Is there somewhere I can log into to view what you are referring to?
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Amy
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March 21, 2023 at 2:27 pm
ugh. Not right now, i’m redoing my staging area. When I added the short code from above, it didn’t change anything. Regardless of which I put in there.
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Amy
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March 21, 2023 at 2:28 pm
can you send me screen prints of what each is supposed to look like?
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Tony
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March 21, 2023 at 2:36 pm
ugh. Not right now, i’m redoing my staging area. When I added the short code from above, it didn’t change anything. Regardless of which I put in there.
Sorry, but I have no idea where ‘there’ is?
can you send me screen prints of what each is supposed to look like?
If you temporarily switch to a default theme (any of the twenty* themes should be fine) you’ll be able to see there, its easy to view them that way than screenshots.
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Amy
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March 21, 2023 at 4:15 pm
There = the page. The short code goes on a page. Both shortcodes you showed above display the same thing. I deleted all other themes to eliminate conflicts.
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Amy
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March 22, 2023 at 9:56 am
I’m not sure what happened. I restored my production and went through all of the steps again. Now I can see the difference in shortcode. The simple list is what I want. Thank you!
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Tony
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March 22, 2023 at 11:21 am
Oh, great!
Do you still need help from me here or are you all sorted?
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Amy
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March 22, 2023 at 12:27 pm
I think I’m sorted but rolling into production within a week if you want to wait to close out? 😀 Otherwise I can reference if I have an issue.
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Tony
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March 22, 2023 at 1:03 pm
I don’t close threads out, but they will close automatically after 2 weeks of no activity.
If it does close out just open another an I’ll merge them together.
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