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Waitlist & Cancel RSVP Emails

Posted: July 29, 2020 at 6:00 pm


Amy

July 29, 2020 at 6:00 pm

We assign people to events using the People Admin feature. When someone cancels an RSVP, it emails the website admin to manually delete.

1. Is there an auto delete process for free events yet?
2. Can we cc the people admin assigned on that event to the email?

Also whens someone is on the waitlist and gets auto promoted, can we cc the people admin to the email that auto promotes the next person so they know?

Amy


Tony

  • Support Staff

July 30, 2020 at 6:49 am

Hi Amy,

1. Is there an auto delete process for free events yet?

No, and it is very unlikely that we will include any kind of front end delete function into Event Espresso.

How are they cancelling the RSVP? Are you using the WP User integration add-on and displaying the registrations through the My Event shortcode?

2. Can we cc the people admin assigned on that event to the email?

When you say the ‘People admin’ do you mean you’ve assigned ‘People’ to the event using the People Add-on?

The people add-on doesn’t allow you to set ‘admins’ onto the event as such, its a way to assign ‘People’ to an event to show a connection, for example a speaker or volunteer can be assigned to an event(s) to show they are connected to that event. They aren’t an ‘admin’ of the event when set using the people add-on.

It is possible to send the emails to different users but not through the people add-on so I’m just checking how you have this set up before moving forward.


Amy

July 30, 2020 at 6:59 am

There is a cancel add-on i think. It’s a hyperlink on the event. a notes box pops up. Right now when they hit cancel, the admin gets an email but I want to add the email for the “people” I assigned to the event so they know there is a cancelation since we have to manual delete each one.

Yes, I mean People Add-on. Each event has 1 maybe 2 People added. I’m looking for shortcode to add the People assigned to the event to the emails that are sent. Mainly waitlist and cancel. But they will send batch emails from the system to so would be nice if I could have the short code for the From address on the template. So when the system sends auto emails to the admin, I want the “People” for that event cc’ed.


Tony

  • Support Staff

July 30, 2020 at 7:51 am

There is a cancel add-on i think. It’s a hyperlink on the event. a notes box pops up.

Cancellation is different from deletion.

There are a few different options for cancellations, but none for delete on the front end.

Can you post a screenshot of the section you are viewing as I’m not sure I understand where you see the cancel link?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

Yes, I mean People Add-on. Each event has 1 maybe 2 People added. I’m looking for shortcode to add the People assigned to the event to the emails that are sent.

We don’t have a shortcode to pull those values as that’s not how the People Add-on was intended to be used. You would need some custom development for a custom shortcode to pull that data.

Without custom development, you could create custom templates for those people and hardcode their email address into the template. Then just set those templates on the events as needed, would that work?

Is the author of the event always set to someone else? Event Espresso can be set up to send to the event author rather than the site admin but that only works if the person you want to receive the email is set as the author.

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Updated by  Tony 1 week, 5 days ago ago

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