Home Forums Event Espresso Premium Version 4.9.58.p CRASHES MY SITE

Version 4.9.58.p CRASHES MY SITE

Posted: November 20, 2018 at 10:10 am

Guardian Pit Bull Rescue

November 20, 2018 at 10:10 am

I noticed a “failed to pass a hash check….” error upon some of my attendees registering. I saw there was a new plugin update available (version 4.9.58.p) so thought that may be the issue.

I tried to update….and it takes down my entire site and puts it in maintenance mode indefinitely. I’ve tried updating via FTP as well as through the plugins dashboard via “Update”. Anyone else seeing this or have a solution? My event is a few weeks away and spending marketing dollars every day to get people to the site, I can’t have it down or sending error messages when they actually go to sign up.




  • Support Staff

November 20, 2018 at 10:20 am

Hi Aaron,

May I ask where are you downloading version 4.9.58.p from? The reason I ask is because the current version of EE is 4.9.70.p, and that version is available to download from your account page.

Guardian Pit Bull Rescue

November 20, 2018 at 11:22 am

Sorry, it was the 4.9.70.p that it was updating to (from the 4.9.58) in the wordpress plugins dashboard. I mistyped


  • Support Staff

November 20, 2018 at 11:33 am

Running 4.9.58.p wouldn’t cause a “failed to pass a hash check” error, but the server side caching that’s happening on your site would cause that error. Since it appears that your site is on GoDaddy hosting, you can follow this:

Then with regards to the update crashing the site, you could activate WP_DEBUG mode to capture the error if that happens again.

Guardian Pit Bull Rescue

November 20, 2018 at 11:50 am

Thank you so much!

Also, when I tried updating to .70 it gave me this error:

Update Failed: <!DOCTYPE HTML PUBLIC “-//IETF//DTD HTML 2.0//EN”> 500 Internal Server Error Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator and inform them of the time the error occurred, and the actions you performed just before this error. More information about this error may be available in the server error log.


  • Support Staff

November 20, 2018 at 12:18 pm

You could follow the advice of the error and contact the server administrator/hosting support because that sounds like the server isn’t configured properly.

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Updated by  Josh 10 months ago ago

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