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SOONBusiness
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February 21, 2019 at 5:45 am
Hi,
This morning our clients were unable to make purchases on our website.
In the logs I see the error:
“Unable to communicate with Mollie (28): Connection timed out after 10001 milliseconds.”
I Checked with Mollie and they said there were no errors in their API. Customers get the notice “It appears the Off Site payment Method was not configured properly”. We didn’t change anything in the payment method/API.
So what could be the problem?
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Tony
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February 21, 2019 at 6:48 am
Hi there,
That error means the cURL request sent from your server to Mollie didn’t receive a response within 10 seconds.
Is this happening for all payments?
Was this previously working but now doesn’t?
It could be the request is either being blocked by your server, or Mollie themselves. We’ve sent this happen previously here:
https://eventespresso.com/topic/it-appears-the-offsite-payment-was-not-configured-properly/
If its happening for all payments, I’d recommend you open a ticket with your host and hame them confirm they are not blocking the connection to Mollie on their end, the request is being sent to https://api.mollie.nl/*
Then confirm with Mollie once again that they are not blocking the request from your server for some reason. It’s not an issue with EE itself but the communication between your server and Mollie.
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