Support

Home Forums Event Espresso Premium The email did not send successfully.

The email did not send successfully.

Posted: July 11, 2018 at 8:03 am


yallagency

July 11, 2018 at 8:03 am

Running into issues with email sending. I have looked through other topics on this in the forums but can’t seem to find any that match up exactly.

The error I am getting is:
—–
The following errors have occurred:
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (halfftravis@gmail.com) or “from” address (nancy@gardeningvolunteers.org) is invalid.

The test message was not sent
—–

I have tried with a variety of emails, but none work. Any idea what the issue is? I just installed the plugin a week ago, so it has never worked (as opposed to breaking with an update or something like that).


Josh

  • Support Staff

July 11, 2018 at 8:50 am

Hi,

If you go to test an email from one of the email Message template editors, do you receive the email from the test?


yallagency

July 11, 2018 at 3:03 pm

I do not, that is when I get the error posted in the first comment.


Josh

  • Support Staff

July 11, 2018 at 3:40 pm

It could be the From address needs to match the domain. Have you tried sending email via the WordPress password reset form? Does that work? If not, you could set up a transactional email service for sending the email.

In most cases, setting up a transactional service to deliver email will resolve this. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. It may be your server doesn’t even have a built-in mail server (it happens). In any case, we recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

The support post ‘The email did not send successfully.’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 months, 2 weeks ago ago

Topic Tags

Tagged: 

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!