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Mart
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October 13, 2015 at 7:44 am
I still cannot scan with the android app.When tapping the scan-button the app crashes. https://eventespresso.com/topic/mobile-app-for-ticketing-addon-crashes/
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Jonathan Wilson
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October 13, 2015 at 2:05 pm
Hello Mart,
If I recall correctly, you updated to the latest version, correct? Can you please submit a new crash report through the play store? We’ll make sure our Android developer checks it out.
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Mart
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October 15, 2015 at 9:52 am
Hi Jonathan, how can I do this? By sending the report when the app crashes?
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Jonathan Wilson
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October 15, 2015 at 10:11 am
Hi Mart,
Yes. When the app crashes, you should see an open to send the report to the play store. Once you have done that we should see the report in our account.
Will you let me know when you have submitted the crash report?
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Mart
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October 15, 2015 at 12:27 pm
Hi Jonathan, I did, yesterday and today
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Jonathan Wilson
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October 15, 2015 at 1:10 pm
Hey Mart,
I will have our Android developer take a look into the crash report.
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Mart
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October 21, 2015 at 2:52 pm
Hi Jonathan, any progress yet?
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Jonathan Wilson
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October 26, 2015 at 2:43 pm
Hi Mart,
I am sorry for the delay.
I’ve checked again with the developer and will let you know when I hear from him.
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Mart
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October 30, 2015 at 2:21 am
Hi Jonathan,i’ve noticed something: when the app was updated some time ago, i starred it and it worked fine. After closing and restarting it i got the same error. 2 days ago Android was upgraded and off course i immediately tried the ee app. The same thing happened. At first it worked fine, but affter restarting the same error occured and it crashed again. Excuse my english but i hope you know what i mean. Regards, Mart.
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Jonathan Wilson
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October 30, 2015 at 9:44 am
Hi Mart,
Thank you for sending us that information. I have sent it to our Android App developer.
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