Home Forums Ticketing Add-on Mobile app for Ticketing addon crashes.

Mobile app for Ticketing addon crashes.

Posted: June 30, 2015 at 12:22 pm


June 30, 2015 at 12:22 pm

Hi, the EE app for ticket scanning crashes when i try to scan a ticket. Its an android phone, with Lollipop installed. It used to work fine. I’ve emptied cach and even removed and reïnstalled the app a few times. I’m a bit desperate because i need i next week. Regards, Mart.

Jonathan Wilson

June 30, 2015 at 3:11 pm

Hi Mart,

Sorry for the troubles. ?May I log into your site to have a look? If so, please send me WP Admin credentials through the form on this page:
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.


July 1, 2015 at 1:11 am

Hi Jonathan, we are also using an iPhone, which works fine. So I don’t think its the website. It used to work fine on the Android too. Could it be Lollipop? The app crashes when I want to scan a ticket. I log in and tap the event. Than i tap the “scan” button. The cam comes on and than the app crashes. I can still send You credentials if You want to.

Jonathan Wilson

July 1, 2015 at 10:31 am

Hey Mart,

We have other users who are on Lollipop, and I have tested it on my phone running Lollipop without crashes.

Yes, can you send the log in details through the link I gave you?

Jonathan Wilson

July 6, 2015 at 1:54 pm

Hey Mart,

I responded to your email. Can you reply there, please?

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