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TagestourenFranken
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May 12, 2017 at 4:31 am
Hi,
I’ve installed EE3 for my customer. He says, that some mails – especially from business accounts – are sent properly to his address, set up in EE3. Other addresses like free mail (gmail, web.de) are not sent to his address.
All address are given by his customers, who registrar within his website – using EE3.
Since all settings are posting to my customers mail address, I’ve no clue why some mails will be sent and others not. Do you have any experience with that issue?
Regards,
Arno
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Tony
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May 12, 2017 at 5:33 am
Hi Arno,
I’m not sure I understand, so when users are registering with a gmail email acccount, the admin is not receiving the email?
But when he registers onto an event himself, he receives the admin email?
Or is it the users themselves not receiving the email?
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TagestourenFranken
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May 12, 2017 at 6:04 am
Hi Tony,
thx for getting back to me.
Almost…
In case a new costumer is registrating for a tour/an event and uses a business mail, a mail is created and send to the admin. But, if someone registrates with a freemail like gmail.com nothing happens – the admin do not get a mail, but has to look for new registrations in EE3 himself, which means he has to send a registration mail by himself from EE3 dashboard.
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Tony
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May 12, 2017 at 6:11 am
Hmm, there’s no code within EE that will differentiate between those two types of emails so this is likely an issue with the hosts mail server.
Event Espresso builds out the content of the emails and then passes the emails to wp_mail() which is a core WP function that basically formats the email and passes it over to your server for it to do whatever it wishes.
So the same process will happen for both types of emails but then it’s up to the mail server to decide what happens with the emails.
The quickest (and most reliable) way to test if the mail server is the problem is to switch to using a transactional email service such as the ones listed here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Most of them are setup using a plugin and have a free tier available so you can test if it works.
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