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Sold Out Tickets with a "sale end date" in the past are still showing

Posted: February 7, 2018 at 8:43 am


Lyles Sutherland

February 7, 2018 at 8:43 am

Previously I had enquired how best to “archive” tickets, even if they have already had registrations against them. (https://eventespresso.com/topic/archived-free-tickets-being-removed-from-number-of-sold-tickets/)
We updated our code so that it was setting the “end sale date” for the ticket to the past so that it was not visible to end user which seems to work as the ticket’s color changes to grey and it is “expired” but the sold tickets remain in the total sold.

However, if the ticket is “sold out” and then the end sale date is changed then it is still showing on the ticket selector. Is there any way to change this so that they are instead “expired” and disappear as they did previously?


Josh

  • Support Staff

February 7, 2018 at 3:47 pm

Hi Lyles,

Is this for your custom built ticket selector that makes use of the API or the native ticket selector? If the latter, you can go to Event Espresso > Templates, then set Show Expired Tickets? to No, then click Save.


Lyles Sutherland

February 8, 2018 at 1:38 am

Ah ha! Thanks Josh, that seems to have done the trick. This will “hide” all expired tickets yes? I believe that should suit. Didn’t even know that setting was there.

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Updated by  Lyles Sutherland 1 week, 3 days ago ago

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