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SafetyCenter
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May 29, 2014 at 4:39 pm
EE3 – New Installation – http://safetycenter.org/first-aidcpr-8-hours/
Users are successfully able to register for an event/course and payments are being processed successfully but nothing is showing up complete on admin end. No email being sent to administrator and attendee’s status shows as incomplete in Event Overview.
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Lorenzo Orlando Caum
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May 29, 2014 at 5:50 pm
Hi Heather,
What payment gateway are you using for payments?
If you are using PayPal, then please ensure that the IPN is setup and that is used to update Event Espresso about the payment:
https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/
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Lorenzo
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SafetyCenter
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May 29, 2014 at 5:54 pm
Lorenzo,
We are using FirstData E4 Gateway
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Lorenzo Orlando Caum
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May 29, 2014 at 7:54 pm
Thanks for sharing that information. What do you see on the thank you page after completing a payment?
It should have the payment amount along with a status and other information.
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Lorenzo
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SafetyCenter
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May 30, 2014 at 9:20 am
redacted – loc
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Lorenzo Orlando Caum
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May 30, 2014 at 10:41 am
Thanks. I’ve set your last response as private.
Could you let us know what you are using for your Relay Response URL?
This can be found in FirstData E4 settings but please ensure that it matches what is set in your merchant account.
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Lorenzo
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SafetyCenter
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May 30, 2014 at 10:50 am
http://safetycenter.org/?type=firstdata_e4&page_id=4928
Just confirmed that the Relay Response URL is the same in both FirstData E4 Settings within Event Espresso and the merchant account settings.
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Lorenzo Orlando Caum
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May 30, 2014 at 10:54 am
Please change it to this:
https://safetycenter.org/?type=firstdata_e4&page_id=4928
Note the https.
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Lorenzo
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SafetyCenter
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May 30, 2014 at 11:35 am
Thank You Lorenzo that definitely helped get the emails pushed through to the admin, but the Attendee’s status is still showing as Incomplete in the Event Espresso Back End.
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Josh
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June 2, 2014 at 6:57 pm
Hi Heather,
Since you’re using custom permalinks it may help to add the following to the response urls in the account:
https://safetycenter.org/thank-you/?type=firstdata_e4
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