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Registration notification and confirmation emails stopped coming through

Posted: September 16, 2020 at 4:00 pm


accsupport

September 16, 2020 at 4:00 pm

We recently migrated our site to WP Engine and since then have not been receiving emails when someone registers for our events. I have combed through our settings and your forums and can’t find the problem. Our students also aren’t getting confirmation emails with arrival instructions. This is a major issue, please help.


Tony

  • Support Staff

September 17, 2020 at 1:02 pm

Hi there,

Do other emails work from your site, for example, password resets?

Event Espresso doesn’t actually send mail itself, it builds out the emails and passes them to wp_mail() which then does whatever you’re server is set to do with them. So if it worked before the move but no longer does it sounds like something up on the server itself.

Are you sending your mail through WPEngine’s mailer or do you have an SMTP plugin set up?

I had a quick look over your site and can see your running 3.1.36.5.P and whilst we haven’t changed anything with email in a long time, the latest version of EE3 is v3.1.37.17.P, is there something preventing you from updating to the latest?

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Support forum for Event Espresso 3 and Event Espresso 4.
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Updated by  Tony 6 days, 21 hours ago ago

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