Support

Home Forums Event Espresso Premium Registration Form –> Turn Off = Description Turns Off????

Registration Form –> Turn Off = Description Turns Off????

Posted: August 15, 2014 at 7:29 am


Jeff Calaway

August 15, 2014 at 7:29 am

Hey guys,

I’m having a bizarre issue with my events. Whenever I opt to turn my registration form off on an event, the description of my event disappears—the form still appearing. I renewed our license recently. Not sure if the “automatic” update has updated the plugin… Any help appreciated! Thank you!

Support Information:
> WP: v3.6.1
> Event Espresso: v3.1.35.1.P
> Plugin has been installed awhile back
> Registration: http://rev3dupage.com/events/?ee=31


Tony

  • Support Staff

August 15, 2014 at 11:42 am

Hi Jeff,

I notice on your site you have registration_page.php and registration_page_display.php within wp-content/uploads/espresso/templates/

If you temporarily rename the templates directory to something else (say templates-temp) and retry does the same happen?


Lorenzo Orlando Caum

  • Support Staff

August 15, 2014 at 11:44 am

Hi Jeff,

These templates are showing as been customized:

< --Event Espresso Template Files:
File: /registration_page.php
File: /event_list_display.php
File: /widget.php
File: /registration_page_display.php
File: /event_list.php

Could you temporarily rename the uploads/espresso/templates folder to see if the issue goes away?

Also, please do backup and update to the current software.

http://eventespresso.com/wiki/change-log/

--
Lorenzo


Jeff Calaway

August 18, 2014 at 7:49 am

Thank you guys! You were right. It was the custom template files that were causing the issue.


Tony

  • Support Staff

August 18, 2014 at 8:55 am

HI Jeff,

Thanks for letting us know 🙂

You can either update the current custom templates to include any new functionality from the default templates, or remove those custom templates and use the default ones.

The support post ‘Registration Form –> Turn Off = Description Turns Off????’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 4 years, 10 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!