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Receipt being sent to registrant instead of person paying for the ticket -Stripe

Posted: March 16, 2023 at 9:12 pm


stokedesignco

March 16, 2023 at 9:12 pm

Hello,

We are having an issue with the Stripe integration where the registrant being registered is receiving the stripe receipt, not the payee who is booking a course on behalf of the registrant.

Any help on the matter would be appreciated.

Thanks


Tony

  • Support Staff

March 17, 2023 at 7:17 am

Hi there,

By default EE does not set a value within the Stripe payment for receipts due to customer feedback on too many emails.

Looking through your past threads I mentioned this here:

https://eventespresso.com/topic/stripe-integration-not-generating-stripe-receipt-upon-purchase/

And then linked you to a snippet that sets the receipt email to the primary registrant’s address.

I assume you want to change that to always use the email address entered on the payment form?


stokedesignco

March 19, 2023 at 8:21 pm

Thanks Tony,

Apologies we did not get to you on the previous post. At the moment receipts are now sending but to the wrong person, we just want to send the receipt to the details entered for payment.

Thanks in advanced!


Tony

  • Support Staff

March 20, 2023 at 8:49 am

Right, so you always want to use use the email field on the payment options step for the receipts?

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