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Stripe Integration not generating Stripe receipt upon purchase

Posted: December 5, 2022 at 8:55 pm


December 5, 2022 at 8:55 pm

Hoping to get some assistance with our instance of Event Espresso.

We installed the Stripe integration Add On whihc has been workign well, we have noticed however that Stripe is not generating and sending payment receipts.

Within the event data in stripe, were getting this:

“receipt_email”: null,
“receipt_number”: null,

Any assistance would be appreciated.



  • Support Staff

December 6, 2022 at 4:19 am

Hi there,

By default, EE does not set the above values due to customer feedback given over too many emails. EE has its own emails sent for registrations and payments, so customers complained about the ‘additional’ email from Stripe themselves and the amount of emails cluttering up registrants mailboxes.

However, the good news is we filter the data sent to Stripe so you can add details to the request. Assume you are using the ‘Stripe Elements’ integration method then the filer in question is FHEE__EEG_Stripe_Onsite__doDirectPaymentWithPaymentIntents__payment_intent_data

I also have an example of how to set the receipt_email value here:

That example is from the ‘Stripe Checkout’ integration but the only different there is the filter used, just set Line 25 to be the filter I mentioned above and it should add it to the new method.

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