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Gabriella Coughlin
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July 12, 2015 at 4:03 am
When turned on (and yes, it has site and secret key) it blocks event registration with this error:
An error has occurred:
A valid transaction could not be initiated for processing your registrations.
EE_SPCO_Reg_Step_Attendee_Information – process_reg_step – 600
When turned off, registration processes normally.
It also is not displaying the “select appropriate items” box in Firefox or Chrome, although it displays correctly in Internet Explorer.
Link to event: http://www.oregonsoils.org, hosting by GoDaddy.
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Dean
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July 13, 2015 at 3:35 am
Hi Gabriella,
I assume reCAPTCHA is currently turned off? If so could you temporarily enable it so we can see the issue first hand?
Do you have any caching plugins or server level caching enabled? If so you will need to white list the EE pages: https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
“select appropriate items” box? Where is this in the registration? I can’t see anything even in Internet Explorer.
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Gabriella Coughlin
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July 14, 2015 at 4:24 am
Hi Dean –
You were right on with the caching plugin, I had missed that. White listing instructions were great.
However… the “select appropriate items” box – what I was referring to is the spam test with the reCAPTCHA. On IE it was popping up a box after checking the “I am not a robot” box that had something like “click on all of the pictures of pizza” or “select all of the drinks”… now it’s not doing that on any browser, all I get is the “I am not a robot” check box.
Oh well, like anyone is actually going to pay to spam us.
Thanks for your help!
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Tony
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July 14, 2015 at 4:39 am
Hi Gabriella,
I’m glad its now working for you.
now it’s not doing that on any browser, all I get is the “I am not a robot” check box.
That’s actually expected behaviour.
The new recaptcha displays the ‘puzzle’ once, then saves a cookie on your machine, if that is present it doesn’t request the puzzle again unless you clear your cookies or it expires.
You can read more here:
https://www.google.com/recaptcha/intro/index.html
So if you’ve already ‘passed’ the test on Chrome and Firefox, they have the cookie, IE did not.
That make sense?
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