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lafamiliamedicina
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January 9, 2014 at 12:35 pm
Been having problems with this in the past and now it’s suddenly happening again:
When my guest book a retreat, the confirmation of payment email goes out fine.
However, the automatic registration confirmation email (EE under general settings) is not going out.
Please advise asap. Thanks.
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Garth
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January 9, 2014 at 2:10 pm
Hi,
Does this occur for a single event or all events? Will you review message settings for the event in question to make sure it’s set to send the default email?
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lafamiliamedicina
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January 12, 2014 at 12:00 am
This is occurring for all our events. It sporadically works for the “registration” automatic email, but not the “payment confirmation” email.
Do we need to have our License key reset again?
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Tony
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January 13, 2014 at 3:29 am
Do we need to have our License key reset again?
License key issues should not cause any issues with emails.
To me, this sounds like a server issue, there could be multiple reasons for the emails not sending.
I would recommend signing up for a service such as Postmark or Mandrill (free up to a certain number of emails per month depending on which service you choose) then installing our Email Transaction Plugin (available through the pre-release channel) to send the registration/payment confirmations through those.
This removes any server issues from the equation.
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