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Elizabeth Sillen
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September 4, 2013 at 10:57 am
Hi EE Support Team,
We are having issues with attendee emails and additional notifications being received by the attendees. So far the issue seems to only happen if the attendee doesn’t have gmail. We have tested hotmail, yahoo, comcast and they do not receive notifications. Do you think I need to add SMTP plugin for these to work? I do have the fancy email headers on. I’m running EE 3.1.34.1.P and WP 3.6
Thanks in advance.
Yahoo seems to be working found emails in spam folder. No idea why they don’t work with hotmail.
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This topic was modified 10 years, 8 months ago by
 Elizabeth Sillen.
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This topic was modified 10 years, 8 months ago by Elizabeth Sillen. Reason: update on testing with yahoo mail
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Jonathan Wilson
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September 4, 2013 at 2:34 pm
Hi Elizabeth,
Yes. We recommend either using the SMTP plugin, or trying Mandrill or PostMark. We have an add-on in our Pre-Release channel that you can use with Mandrill or PostMark.
See here for documentation on the add-on: https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Elizabeth Sillen
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September 5, 2013 at 10:55 am
I’m going to give Mandrill a try. Can you give me the link for the EE Transactional Email Plugin? It doesn’t seem to be in that wiki. I also searched in WP Admin Plugins but didn’t find anything…I feel like I’m looking in the wrong places.
Thanks in advance!
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Tony
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September 5, 2013 at 11:24 am
Hi Elizabeth,
The EE Transnational Email Plugin is available through the Pre-release channel through your account page.
https://eventespresso.com/wiki/pre-release-channel-guide/
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