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Effervescence
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June 14, 2017 at 12:41 am
I am having an issue with the registrations. I understand that the registration number doesn’t necessarily match the sold number because some registrations are incomplete, but my issue is that the number listed as actually sold, does not match the number of attendees on the csv list that i export. I have set the ticket numbers to 65 for two ticket types (these are for buses, so there is a limited number of seats). One of them says that 66 have been sold, the other says 64. When I export that data onto a spreadsheet, it is only showing 62 for one and 70 for another after I filter out all the incomplete etc. I really confused about what is happening. Thanks for you rhelp
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Josh
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June 14, 2017 at 7:49 am
Hi there,
We received your Priority support request, but I’m afraid the login information you sent is incorrect. Can you verify the information and resend the form? There’s a link to the priority support form on your account page.
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Josh
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June 14, 2017 at 7:54 am
Along with the above, we’ll need to access the files on the server where WordPress is installed. The FTP account you set up for us gives us access to the /support/ folder, which is an empty folder. Can you set up access to the folder where WordPress is installed too?
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Effervescence
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June 14, 2017 at 5:41 pm
HI Josh,
Now I am really confused, because I had checked both those logons worked before I sent the links. Unfortunately I am in Australia, so in a different time zone. I will reset the passwords and sent through, and check why the folder is not the correct one. I was the same FTP account I set up for you guys last year, so I don’t understand why the pathway is not the same. Watch this space!
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Effervescence
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June 14, 2017 at 5:50 pm
Hi Josh,
The link should working now for the FTP account. WordPress wont even let me in now, so something is going on there.
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Josh
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June 15, 2017 at 9:46 am
Thanks for sending the updated information. There are two things that will help on your site:
1) Update to the current version of Event Espresso 4. We can run the update if you prefer, just let us know.
2) You need to switch to use the PayPal Express gateway. What will happen with the PayPal Standard gateway is there can be a delay in the time it takes for the payment notification to get back to your site, which can result in the ticket sold counts getting out of sync (and even overselling). I can fix the ticket sold counts for now, and going forward they’ll stay in sync once PayPal Express is in use. You can follow this guide to get the PayPal Express credentials from your current PayPal account:
https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate
Then you set up the PayPal Express gateway in Event Espresso > Payment Methods. You’ll need to deactivate the PayPal Standard gateway after PayPal Express is activated.
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Josh
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June 15, 2017 at 11:38 am
OK the ticket sold counts have been reset to match the number of approved registrations. What was happening was some of the PayPal payments were getting counted twice (because of the delayed notification). You’ll avoid this with PayPal Express.
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Effervescence
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June 15, 2017 at 5:09 pm
Thanks Josh. I have installed the updates and switched to Paypal Express and de-activated Paypal Standard. Fingers crossed it will stay in sync now. Just one more question – I see with the update that there is a new column in the registrations say ‘reserved’. How does that work, and can it be deactivated. I don’t really want people reserving seats and not paying for them.
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Tony
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June 16, 2017 at 4:17 am
Hi there,
The reservation system is to prevent overselling events, for example, if 2 users purchase the last ticket at almost exactly the same time we need a way to prevent the sale which is where the reserved tickets come in.
The ticket reservation system can not be de-activated, however, ‘reserved’ tickets go back to the available tickets if a user does not complete the registration and their session expires (by default it is 1 hour). So its not really users reservering their ticket, its EE reserving the ticket during the registration and then releasing it again if it is still available a little later.
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