Support

May 5, 2016 at 3:55 am

Hi there,

Is the phone field you have the system question EE created or a custom question you created?

Where is the information now showing up?

Can you link us to an event so we can view this?

May 5, 2016 at 4:29 am

Thank you.

The reason for this is system questions do not run through the ‘question list’ that is shown within the registration emails and the Phone number is no included within the emails by default.

You can manually add it to the list by navigating to Event Espresso -> Messages -> Registration Approved -> Event Admin: http://take.ms/0YQVk

Find the ‘ATTENDEE_LIST’ section and add:

<li>Phone Number: [PHONE_NUMBER]</li>

Just after [QUESTION_LIST] but before the closing </ul>

Like this – http://take.ms/fsiBL

The retest a registration and it should show the number within the list.

May 5, 2016 at 5:18 am

Have you looked into using one of the transactional email services mentioned here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Most of them offer a free tier but it depends on the amount of emaisl you send per month.

May 5, 2016 at 5:24 am

What version number of EE4 are you using?

May 5, 2016 at 5:39 am

The emails are pretty standard HTML emails so they should be.

Note that EE doesn’t actually send emails itself, it passes them to WP_Mail() which checks the formatting a little and send them over to your server.

The SMTP plugins your using basically hook into that process and tell WP_Mail() to send the emails to ‘their’ server rather than yours.

So the emails should work fine with most providers.

May 5, 2016 at 7:21 am

Just to note, I’ve just placed a test registration onto one of your events and received the notification instantly. (You’ll want to cancel the registration, its under my name)

May 5, 2016 at 4:20 pm

Hello,

There appears to be some back and forth and I’m uncertain if you do not trust what we have shared or if there is a misunderstanding.

When you describe an issue to us, then we’ll share a recommendation for getting back on track so you can move forward with your project.

I can confirm that Event Espresso itself does not send out its own emails nor does it purposely delay triggering an email notification for an event organizer as compared to a registrant/attendee (guest for an event).

This particular page here describes how Event Espresso handles email notifications:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Please have a look at the introductory text on that page. If you are having trouble with the current email solution that you are using, then I would try one of the other solutions that are mentioned on the page above.

We regularly test out Event Espresso throughout the day. It naturally happens as members as us questions or share concerns about something not working. I’ve double-checked on two sites on different servers and I can confirm that notifications are received within a few minutes so something else is causing the delay that you are seeing.

—
Lorenzo