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Eric Lambert
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July 10, 2014 at 9:55 am
I cannot get the PDF invoice to print as an admin nor can the clients as customers.
When trying to print as an admin I get 500 (Internal Server) Error.
Clients have not supplied actual error…they just say it doesn’t print.
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Eric Lambert
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July 10, 2014 at 9:58 am
Sorry…I wasn’t done typing post…
Can you guys login to look at it or do you have suggestions on what to look at?
Here’s the link I try to print as an admin…not sure if this will help at all.
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Lorenzo Orlando Caum
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July 10, 2014 at 11:23 am
Hi there Eric,
I was able to see the error. I also noticed that you are on an older version of Event Espresso @ 4.2. The latest is 4.2.7:
https://eventespresso.com/wiki/ee4-changelog/
Could you please backup your site and update to the latest version?
Then let us know if the issue continues.
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Lorenzo
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Eric Lambert
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July 10, 2014 at 12:22 pm
Lorenzo,
A couple of things…I backed up the WP database prior to running the upgrade.
I ran the upgrade and it hosed the site.. 🙁
I restored from my daily cpanel backup now all my events are gone or misconfigured.
After restoration Event Expresso was deactivated.
I reactivated and all the events were jacked up.
Can you please help me restoring and upgrading this plugin? It’s a little above my head…
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Lorenzo Orlando Caum
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July 10, 2014 at 12:46 pm
Sorry to hear that. You were able to restore from a backup which is good.
Is the site now on a prior version of the database along with the prior version of EE 4.2?
Are any events missing or are you seeing styling issues on the front end?
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Lorenzo
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Eric Lambert
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July 10, 2014 at 12:52 pm
EE is Version 3.1.36.4.L
The events look to be missing…
http://flainstitute.org/attendee-online-registration/
http://flainstitute.org/exhibitor-online-registration/
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Lorenzo Orlando Caum
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July 10, 2014 at 1:13 pm
Hi Eric,
Your site was running 4.2.0 before:
https://eventespresso.com/topic/pdf-not-printing/#post-106497
Did you backup through WordPress using a plugin before updating or through cpanel?
We need the database to be restored to when the site was on EE 4.2.0. That should be the most recent backup.
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Lorenzo
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Josh
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July 10, 2014 at 2:31 pm
Hi Eric,
It might help to clarify that EE version 3.1.36.4.L is not an upgrade from 4.2. version 3.1.36.4.L doesn’t have a PDF feature, and the shortcodes it uses to display events are not the same as the shortcodes that 4.2 uses. For example, [ESPRESSO_TICKET_SELECTOR] is an Event Espresso 4-only shortcode.
You will need to deactivate Event Espresso 3.1.36.4.L and then install the current version of Event Espresso 4.2.7 in order to get back on track.
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Lorenzo Orlando Caum
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July 10, 2014 at 2:34 pm
Hi Eric,
Any updates on this?
Thanks
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Lorenzo
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Eric Lambert
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July 10, 2014 at 2:40 pm
Well I am lost…
Here is what I have available in my EE account..
EE4 Events Calendar v3.0.0.reg
Event Espresso 4 Core Regular v4.2.7.p
Custom Templates Add-on v1.0
JSON API v2.1.2.P
Event Espresso v3.1.36.5.P
Social Media v1.1.7
Events Calendar v2.2.4.p
FYI..as you can tell I did not install or configure this but am just trying to manage it.
I do not know how I had one version this morning then after a daily restore ended up with an older version of EE.
Just trying to get it working again…Help! :-/
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Josh
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July 10, 2014 at 3:21 pm
Hi Eric,
The first step is to deactivate Event Espresso 3 Lite from your WordPress plugins admin page. Here is some documentation on how to manage WordPress plugins:
http://codex.wordpress.org/Plugins_Screen#Manage_Plugins
The second step will be re-installing Event Espresso 4 Core Regular v4.2.7.p. We have some documentation on how to download Event Espresso from your account page and install onto your website here:
https://eventespresso.com/wiki/installing-event-espresso/
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