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Payment Status Incomplete after succesful PayPal payment

Posted: June 29, 2017 at 11:45 am


Dr. Shefali

June 29, 2017 at 11:45 am

We already did the troubleshooting here https://eventespresso.com/wiki/how-to-set-up-paypal-ipn/#troubleshooting but still NO LUCK!

It needs to refresh the page before it is marked completed.

This is a followup from the previous topic.


Josh

  • Support Staff

June 29, 2017 at 12:26 pm

Hi there,

PayPal IPN is too slow to be relied on for what you want to do there. With that particular use case where you want to track successful sales (and successful sales only) you’ll need to use an onsite payment method like Stripe or similar.


Dr. Shefali

June 29, 2017 at 1:28 pm

Thank you Josh. Put aside the Shareasal. Still we need to also fix the payment status after successful payment via PayPal. We did a several test and after every successful payment it shows up incomplete, Need to refresh the page to show it is completed.


Josh

  • Support Staff

June 29, 2017 at 1:38 pm

This was resolved in EE4 by adding support for PayPal Express, which avoids the issues with PayPal IPN. You can upgrade to Event Espresso 4 and use your same PayPal account with PayPal Express.


Dr. Shefali

June 29, 2017 at 11:38 pm

If we upgrade, what will happen to our events? Will we lose any data if we upgrade? How to upgrade without losing any data that we currently have?


Josh

  • Support Staff

June 30, 2017 at 9:25 am

Hi there,

Event Espresso 4 has a migration tool that you can run which will migrate the Event Espresso 3 event data, registration data, and your settings so they are compatible with Event Espresso 4. There’s more information about the upgrade path in the documentation:

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#migrate-to-event-espresso-4

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Status: closed

Updated by  Josh 2 years, 3 months ago ago

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