Posted: January 10, 2020 at 9:54 am
We have an event that has full weekend and 3 partial weekend events. When a partial registration was cancelled the first person on the waitlist was sent the email that a spot opened up. |
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Hi Tanya, The registration could be cancelled if their requested full weekend isn’t really available. May I ask was their registration auto-promoted or manually promoted? It might help to know how the event’s tickets/datetimes and their limits are set up in order to understand how they were able to sign up for a full weekend that wasn’t available. |
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Hi Josh, thank you for your reply. The registration was auto-promoted. If the image was accessible you can see the numbers in the purple box. |
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Hi, Thank you for your reply. The Auto Promotion feature should only be used for events that do not offer multiple ticket type options, or events where the ticket type option doesn’t need an enforced limit. Since your event has ticket options for partial weekend and an option for a full weekend you should use the manual promotion feature of the wait list add-on. This will allow you to check what’s available from a cancellation and match that with a specific request from the wait list. Then you can manually promote a wait list registration that’s requesting what’s now available. |
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Thank you Josh, that is unfortunate. |
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