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One email per event with multiple event registration (so lots of emails!)

Posted: May 15, 2014 at 8:49 pm


Chris Lindsey

May 15, 2014 at 8:49 pm

I’m using EE/MER to host registration for an in-person conference. We’re pretty much all set up, but I’ve found an interesting issue. The payment is by invoice only, we’re currently set up so there is not a payment confirmation email but there is a “registration confirmation emails before payment is received”. The issue is that each time I check out and test register for multiple classes, I get several registration confirmation emails. I noticed that I get a separate email for each class on the registration. I went ahead and switched to GMail’s SMTP servers with WP Mail SMTP, but that resulted in the same issue. Have you seen this issue before? I think this is related to Multiple Event Registration, but I’m not sure what I’ve done to cause this.

The details:
Event Espresso version 3.1.36.5.P
WordPress version WP 3.8.3
Installed plugins
Event Espresso – Custom Template Display by Event Espresso version 1.0,
Event Espresso – Multi Event Registration by Seth Shoultes version 1.0.5.p,
Event Espresso by Event Espresso version 3.1.36.5.P,


Lorenzo Orlando Caum

  • Support Staff

May 15, 2014 at 9:13 pm

Hello,

Try adjusting this setting to No in the Event Espresso –> General Settings –> Email Settings area:

http://cl.ly/image/1R431n070Y2q


Lorenzo


Chris Lindsey

May 15, 2014 at 9:40 pm

Hey Lorenzo, HUGE thanks for the quick reply! My only problem with changing this option to No is that I would still like user to get an email with the invoice link after they register. Can I still accomplish this somehow?


Chris Lindsey

May 18, 2014 at 7:43 pm

Lorenzo, have you had a chance to look into this issue? I would like to send emails out for registration confirmation, but just not one email for each event in MER. Thanks!


Dean

May 19, 2014 at 6:30 am

Hi Chris,

It sounds like each class is a separate event. If that’s the case then the user will get multiple emails, one registration email and one payment confirmation email per event.

There isn’t much that can be done about it barring disabling the emails (which of course is not ideal), or customising the core code.

One option perhaps would be to combine multiple events into single event, and that way with MER they can pick and choose the classes they want. This will reduce the number of emails, but you might get other issues such as not being able to control class capacity.


Chris Lindsey

May 19, 2014 at 2:28 pm

Dean, are you essentially saying that MER doesn’t work with email confirmation and registration?


Sidney Harrell

May 19, 2014 at 6:57 pm

It works, but you get one email per event. We dug into trying to get it customizable to allow you to set it for one email per session, but the original code was not very flexible. That is one of the areas that was rebuilt completely in EE4.


Chris Lindsey

May 20, 2014 at 9:09 pm

Hey Sidney, thanks for the info. Does this mean that MER works with EE4?


Dean

May 21, 2014 at 1:05 am

Hi,

As Sidney clarified, MER does indeed work with emails.

There is not currently a version of MER for EE4.

The support post ‘One email per event with multiple event registration (so lots of emails!)’ is closed to new replies.

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Status: closed

Updated by  Dean 5 years, 6 months ago ago

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