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jaanamattson
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June 9, 2017 at 10:41 am
I am once again having problems with offerings being categorized as Sold Out when just the first (of 8) registrations is processed. My system is fully updated, and the advice I received in February on this support post (https://eventespresso.com/topic/offerings-closed-as-sold-out-with-registrations-still-available/#post-235016) isn’t helping. I was advised to click the button in Maintenance > Reset page: Reset Ticket and Datetime Reserved Counts, but I can’t FIND the Maintenance page! Please advise. I have several more offerings to set up but want to sort this Sold Out problem. Thank you.
Current event with the problem: http://www.jaanamattson.com/wp-admin/admin.php?page=espresso_events&action=edit&post=634&edit_nonce=4d2ee91495&return=editpost
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Tony
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June 9, 2017 at 10:54 am
Hi there,
The maintenance page is within the main menu – http://take.ms/pMgbh
Then within the Reset/Delete tab – http://take.ms/RP7fV
Be sure to double check you are clicking the correct button, there are functions to completely remove all EE data on that page.
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jaanamattson
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June 9, 2017 at 11:26 am
Thanks for the quick reply. I found the Reset Page, clicked Reset Ticket and Datetime Reserved Counts but received the message that they “were correct and did not need resetting”. But, I may have figured it out, I went into each ticket under Advanced Settings, adding Min 1 Max 1. This appears to have reopened the available seats for registration. I’m going to leave this ticket open until I have the next reservation come through, just to be sure it does not shut down the offering. Stay tuned and thanks!
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Josh
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June 9, 2017 at 11:37 am
You can also check with the host or if applicable, the developer of the website and ask them to check to see if the wp_cron() function is activated. Normally wp_cron() is activated, but it’s possible to deactivate it. If it’s deactivated then when Event Espresso tries to schedule the task to free up reserved ticket counts (after a registration is abandoned), then the task will not get scheduled.
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jaanamattson
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June 11, 2017 at 10:02 am
It appears to have solved the problem (for now) by editing each ticket under Advanced Settings, adding Min 1 Max 1. Hopefully this will keep the offerings open until they are actually full.
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