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Barry
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September 10, 2014 at 7:47 am
I am currently using EE 3.1.36.5.P I have 5 different types of events that people can register for. On 1 of these event types only, I am not receiving admin notification when someone registers. I’m trying to figure out how to resolve this. What is unique about this particular event that makes it different from the other 4 is: 1) It is a non-recurring event (all the others are recurring events), and 2) when I created this event, I created it by making a copy of a previous event of this type. Appreciate help resolving this.
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Lorenzo Orlando Caum
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September 10, 2014 at 9:38 am
Hi Sandy,
All event registration notifications are working except for this specific event?
Is a custom email template in use for this event?
Have you tried testing with some of your own email addresses and can you confirm that these emails are not in your spam or junk email folder?
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Lorenzo
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Barry
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September 10, 2014 at 12:14 pm
Yes, all event registration notifications are working except for this specific event. I have tested all of them. I have tested the registration notification by registering myself for the event….no admin notification received. These emails are not in the spam or junk email folder. I am using a custom email template for this event, but I am also using a custom email template for the other events as well.
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Lorenzo Orlando Caum
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September 10, 2014 at 1:53 pm
Hi,
Could you try recreating the event?
If that fails, then please try Mandrill or Postmark:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
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Lorenzo
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Barry
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September 10, 2014 at 4:44 pm
I recreated the event, and now it is working fine!
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