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Donna
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April 15, 2016 at 10:35 am
I was wondering if anyone here can help show me to migrate from EE3 version 3.1.35.2.P to EE4? The wiki says update EE3 first if the version is less than 3.1.36.6, but our license is showing is invalid so updating to the current version is not possible at this time. Or is it still possible to migrate even with the outdated version?
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Lorenzo Orlando Caum
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April 15, 2016 at 11:41 am
Hi Donna,
You were previously using an Event Espresso 3 business support license. The everything support license includes access to Event Espresso 4 only so that is why you can’t upgrade.
Are you currently using any features for your project like mobile apps for check-in or recurring events?
If so, then I recommend reaching out here (https://eventespresso.com/contact/) so we can update your support license so you have access to Event Espresso 3 and Event Espresso 4 via the Event Espresso 3 business support license.
If you are ready to migrate, then we do have a guide here that provides an overview of the migration process:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#migrate-to-event-espresso-4
I believe may have already seen that but if not, then do check it out and let us know if you have any questions.
You can find a copy of Event Espresso 3 on the Github project, this will download a current copy:
https://github.com/eventespresso/event-espresso-legacy/archive/3.1.37.8.zip
You’ll then want to backup your site and then remove the old version and then upload and activate the current version.
—
Lorenzo
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Donna
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April 15, 2016 at 1:22 pm
Hello Lorenzo,
Thanks, but I went ahead and migrated according to the wiki. Everything went great, but there’s a new problem now.
When I did a test registration for one of our free events, on Chrome I got a spinning gear that went on and on (going on 10 minutes as of this moment) after I filled out the registration form and clicked “Proceed to Finalize Registration”. On Firefox I got the error “This registration step could not be completed. Please refresh the page and try again”.
We’re hosted on godaddy’s vps if that helps. Any ideas on what’s going on, and how to fix it?
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Josh
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April 15, 2016 at 1:33 pm
The first step is to try to rule out any plugin/theme conflicts, and if your account has the Godaddy built in caching, you’ll need to disable that:
https://eventespresso.com/topic/incompatible-with-godaddy-managed-wordpress-hosting/
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