Support

September 19, 2015 at 12:35 pm

Updated: October 23, 2015

Event Espresso is compatible with the managed WordPress hosting solution from Godaddy but requires deactivating the caching solution.

This is due to the forced-cache option that is used for this specific hosting plan. The registration process should not be cached as it is a dynamic experience which is similar to purchasing a product from an online store.

Symptoms

If you are using this specific hosting plan, then you may experience the following sporadic issues:

• during registration checkout including some attendees/registrants being able to complete their registration while others cannot
• check-ins via the barcode scanner, mobile app or WP admin don’t stick
• successful transactions show as failed

Solutions

Here is a solution that is recommended by Mendel from Godaddy:

• Login to your WP dashboard and click on Flush Cache which appears on the admin toolbar: http://cl.ly/image/2228341I1P18
• Then rename or delete the object-cache.php file which should be in the wp-content folderIf you are unable to accomplish this task yourself, then please check with with the WordPress Managed hosting support team at Godaddy and ask them to delete the object-cache.php file from the /wp-content/ directory of your website:

  http://godaddy.com/pro

If you have any questions, then please create a new support post in our support forums and we’ll be sure to answer those for you. Thanks again for choosing Event Espresso!