Support

August 15, 2014 at 2:30 pm

Hi Robert,

Could you double-check that the pricing was added to the correct area within the event editor? There is a standard pricing option (left) and a members pricing option (right).

Also, would you happen to be using any caching services?

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Lorenzo

August 15, 2014 at 8:20 pm

Would you happen to be using any caching services such as Cloudflare, WP supercache, w3 total cache?

What happens when you resave the event in the event editor?

–
Lorenzo

August 16, 2014 at 7:26 pm

Hi Robert,

Your caching plugin is likely caching your Event Espresso pages.

Set Cloudflare to development mode and then clear your cache for W3 total cache and setup no-cache rules:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

—
Lorenzo

August 16, 2014 at 9:03 pm

Hello,

Could you share a link to an event so we can take a look at this issue?

If you do not want to share this link here in our support forums then please email the link to the email address below and also include a link to the support post.

support [at] eventespresso.com

Thanks!

—
Lorenzo

August 18, 2014 at 1:20 am

Hi Robert,

You have some modified template files. Would it be possible to temporarily rename the wp-content/uploads/espresso/templates folder? This can be done via FTP or your hosts control panel’s file manager.

This will stop the plugin from using the modified files and revert to the default ones.

Then test to see if the issue persists. If it does not, then the issue lies in the modified files: perhaps they are old or perhaps a modification is causing a conflict.

August 18, 2014 at 9:17 am

Hi Robert,

I just registered onto 2 of your events (stopping once transferred to Paypal), on each of those events I selected the Pay at the door option and submitted my registration. On both of those events the Value was $100 – http://take.ms/KKAqu

Have you altered anything since your last reply?