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Multiple event admin recipients

Posted: August 26, 2020 at 5:45 pm


4ohelleah

August 26, 2020 at 5:45 pm

Was sure I had seen and entered two email addresses into the right sidebar a day or two ago – but – that form field seems to have vanished. I really need to be able to enter different recipients when I create various events including myself for testing.

Help – thank you!


4ohelleah

August 26, 2020 at 8:25 pm

The email on your EE4 settings page is NOT receiving the signups and I therefore am unable to make the site live – HELP – i having signed up do receive confirmation tho it takes a long time – so the system is able to send – but the main admin is not receiving them!!!


Tony

  • Support Staff

August 27, 2020 at 11:42 am

Hi there,

Was sure I had seen and entered two email addresses into the right sidebar a day or two ago – but – that form field seems to have vanished.

May I ask which form field are you referring to here, please?

I really need to be able to enter different recipients when I create various events including myself for testing.

Combined with the above, we’ve never had a field within the event itself that lets you set the email address the messages should send to, unless this was something custom?

The message template editor has a field which you can use to send test emails, but that’s not the same as setting specific emails for specific events.

The email on your EE4 settings page is NOT receiving the signups and I therefore am unable to make the site live – HELP – i having signed up do receive confirmation tho it takes a long time – so the system is able to send – but the main admin is not receiving them!!!

Ok, in Event Espresso -> Messages -> Message Activity you’ll find a log of all of the emails sent by EE.

Can you see the confirmation email you received AND and email sent to the admin?

It should look like this: https://monosnap.com/file/uXQfMrPPtwP3sTKcjM79NtPNmlXn9g

You can see a message sent to the ‘Registrant’ and the ‘Event Admin’ highlighted.


4ohelleah

August 27, 2020 at 7:32 pm

Was this standard form field in the right sidebar lost when I updated from EE3 to EE4? It was not custom – it was in every event I created for years so that people involved in various and different committees have been able to see and receive signups for their events. This particular event was a single event – Multi cart was not needed.

If I did lose this by going to EE4 – is my only recourse to having my client receive all user entries to change the WordPress install’s admin to be my client’s email address? and have them bothered with all of the thousands of related emails involved in ‘admin-ing’ the site?


4ohelleah

August 27, 2020 at 7:51 pm

I just went to create a new event – the ‘add email addresses’ form from EE3 seems to have been replaced by ‘Event phone number’ – which is useless to us. That is exactly where it was – I had no custom work done (considered it several times – but never did). Any chance of getting it back?


4ohelleah

August 27, 2020 at 7:56 pm

I had thought that the email address in the General Settings:
Primary Contact Email
This is where notifications go to when you use the [CO_FORMATTED_EMAIL] and [CO_EMAIL] shortcodes in the message templates.

Would be the one to receive all user submitted purchase notifications…. how do I make that happen – other than changing the entire site admin?

Thanks…. sorry for the serial comments!


Tony

  • Support Staff

August 28, 2020 at 3:16 am

Was this standard form field in the right sidebar lost when I updated from EE3 to EE4? It was not custom – it was in every event I created for years so that people involved in various and different committees have been able to see and receive signups for their events.

You didn’t mention the previous events were EE3, yes, EE3 had a ‘CC Email Address’ field you could set on the events.

EE4 does not but it can still be done, just differently (more on this shortly).

If I did lose this by going to EE4 – is my only recourse to having my client receive all user entries to change the WordPress install’s admin to be my client’s email address? and have them bothered with all of the thousands of related emails involved in ‘admin-ing’ the site?

Neither EE3 or EE4 use the site admin email, they use the Primary Contract Email set in Event Espresso -> General Settings. On activation, the site admin email address is copied to that field but that’s the only connection between it and the site admin email field.

So you could change the Primary Contact Email to be your clients addres, they’ll receive any EE related emails that way and not the WP related email set to the site admin email address.

I just went to create a new event – the ‘add email addresses’ form from EE3 seems to have been replaced by ‘Event phone number’ – which is useless to us. That is exactly where it was – I had no custom work done (considered it several times – but never did). Any chance of getting it back?

To clarify, that field was never included in EE4 so it was not ‘replaced’ and can not ‘come back’ as it wasn’t included in EE4 at all.

To explain a little, that field was introduced within EE3 to allow some flexibility with where the emails were sent as EE3’s email system wasn’t very flexible.

The messaging system created within EE4 is very flexible, message templates can be used to send emails to various different places, it’s still not perfect but much more flexible than EE3. You don’t need an additional field within the event to do what you are trying to do, which is why it wasn’t included.

I had thought that the email address in the General Settings:
Primary Contact Email
This is where notifications go to when you use the [CO_FORMATTED_EMAIL] and [CO_EMAIL] shortcodes in the message templates.

Would be the one to receive all user submitted purchase notifications…. how do I make that happen – other than changing the entire site admin?

If all of the emails are going to your site admin address, then either you message templates are configured to use that value or something is very wrong as it’s not how the messages system works by default.

You didn’t answer my question above, HERE, can you let me know if you see the Registrant and Event Admin email shown?

I need to know the answer to know which way to go about fixing your messages.


4ohelleah

August 28, 2020 at 4:03 am

In Messages > Messages activity they all go to me they all come from ols@ohelleah.org which is the Primary contact email – but they are not sent to her – all 16 test emails.

In Default message templates in almost all fields it has ‘Edit Event Admin’ (greyed out) and edit Primary Registrant as a link.a few including Payment received & Approved template seemed to have been set to Event admin – changing them all to primary.From event Admin to primary – how do i put in the temporary – like kids activiies teachers to be cc’d on only their events – guess i have to put me in as a cc so i know things are working? Thank you….


Tony

  • Support Staff

August 28, 2020 at 5:24 am

In Messages > Messages activity they all go to me they all come from ols@ohelleah.org which is the Primary contact email – but they are not sent to her – all 16 test emails.

Thanks but thats the email address used, I asked about the ‘context’, ‘Primary Registrant’, ‘Registrant’ and/or ‘Event Admin’.

From your response I can’t tell is all 16 of those emails should be going to the registrant or the event admin.

However, this…

In Default message templates in almost all fields it has ‘Edit Event Admin’ (greyed out) and edit Primary Registrant as a link.a few including Payment received & Approved template seemed to have been set to Event admin – changing them all to primary.

Explains a little and it sounds like the Event Admin context has been disabled on you message templates and the ‘Primary Registrant’ contexts have been edited to use the Event Admin emails.

That’s definitely how they are set up by default and will cause all kinds of confusion.

We need to get your message templates configured to work how they should first otherwise you’re just going to end up in circles.

From event Admin to primary – how do i put in the temporary – like kids activiies teachers to be cc’d on only their events – guess i have to put me in as a cc so i know things are working?

Forget about this for a minute, I can show you how to do this but not if you message templates are set to send to the wrong contexts.

So starting from the beginning.

Have you edited any of the message templates content? Not the TO/FROM fields etc, the actual content of the messages. As in, would it make a difference if they reset back to how they are by default?


4ohelleah

August 28, 2020 at 5:34 am

Only edited the TO field. Did it twice as I hadn’t seen save. Did not do it when to was the recipient.


Tony

  • Support Staff

August 28, 2020 at 6:00 am

Did not do it when to was the recipient.

Sorry but I don’t know what that means, can you explain?


4ohelleah

August 28, 2020 at 6:15 am

When the emails were set to go to the Recipient – i left it alone. Did not make any changes.
Tell me what you meant by changing the template or it would go back to default – i did not actually touch the templates – should I have?


4ohelleah

August 28, 2020 at 6:17 am

Changed the Default templates – did not touch custom….


4ohelleah

August 28, 2020 at 6:19 am

Just looked – it did not stay – now what?


Tony

  • Support Staff

August 28, 2020 at 6:25 am

Just looked – it did not stay – now what?

Just looked? Where?

What did not say?

I have no idea what you are looking at here, please be more descriptive with your replies.


4ohelleah

August 28, 2020 at 6:43 am

on the Website back end: Event Espresso: Management: messages: Default message templates .
All reverted to sending to Event admin instead of Primary


Tony

  • Support Staff

August 28, 2020 at 7:05 am

So did you manually revert them or use the ‘Reset templates’ button?

If you go to Event Espresso -> Messages -> Default Message Templates.

Find Registration Approved in the list.

Is ‘Edit Event Admin’ now blue? (Or at least no grey)
Is ‘Edit Registrant’ now blue? (Or again, not grey)
Is ‘Edit Primary Registrant’ now grey?

Click Edit Event Admin, is the TO feildd using [EVENT_AUTHOR_EMAIL] or [CO_EMAIL]?

Click ‘Edit Registrant’, is the TO field now using [RECIPIENT_EMAIL]?


4ohelleah

August 28, 2020 at 7:26 am

Edit Event Admin was blue – clicking shows it as blank
Edit Primary Registrant is grey – clicking shows it as blank
Edit Registrant is Blue – clicking shows it as [RECIPIENT_EMAIL]


4ohelleah

August 28, 2020 at 7:36 am

I had manually reset them and then clicked save.


Tony

  • Support Staff

August 28, 2020 at 7:40 am

Ok, so now you have a couple of options.

You can set Event Espresso to send the emails to the ‘Event Author’ email address, which will be the address of whichever account is set as the author for each individual event (useful if you have multiple ‘event managers’).

For the above option set the ‘To’ field on the Event admin context to [EVENT_AUTHOR_EMAIL]

Or, set the Event Admin email to come from the Primary Contact Email set in Event Espresso -> General Settings -> Primary Contact Email. This is what you would use if you have the same ‘event admin’ working on all events and that’s who should be contacted for each event.

For this option use [CO_EMAIL] in the To field.

You mentioned you want the ability to set individual emails on specific events, so can you set the users managing those events as the event author, or do they ot have an account and you just want them to receive the emails? (Will take more work on your part per event)


4ohelleah

August 28, 2020 at 7:53 am

Will add [CO_EMAIL]to all.
Will put me in as a cc – can i add an ohelleah email address in there – not event creator as that would be my personal email.
They do not have accounts – and what if there are 5 events at one time and different people should receive those emails?


Tony

  • Support Staff

August 28, 2020 at 8:28 am

Will add [CO_EMAIL]to all.
Will put me in as a cc – can i add an ohelleah email address in there – not event creator as that would be my personal email.

Sure, you can hardcode an address within the template if needed.

They do not have accounts – and what if there are 5 events at one time and different people should receive those emails?

One option is to create custom templates for each ‘person’ and hardcode their email address into each template. Then on the event(s) they should receive an email for you select the correct template with their email.

I can add more details on how to do that if it sounds like it will work for you?


4ohelleah

August 28, 2020 at 9:01 am

it may be easier to have the ohelleah admin who is the primary – forward to the people that need to see it when it comes in…. but I will keep this just in case.


4ohelleah

August 28, 2020 at 7:51 pm

Still not working…. Changed the payment receipt TO be: [CO_EMAIL] added a cc to my ohelleah account. The cc came through as sent to but it did not go to the primary. I think my only option will be to add a cc to the primary email on every form.I went into her webmail and saw that nothing had been received. Where as i received both tests – to two separate of my email addresses – and to the cc. This should not be happening the Primary is not working at all except for showing up as the from address.

Can someone enter the website and take a look – will set up and send access privately.


4ohelleah

August 28, 2020 at 8:08 pm

Sent it to the primary as a cc – address written out not a shortcode. when I had two addresses in the cc – she did not receive it – when i deleted myself as a cc – her address received the new test – this is not good….
Thank you for trying but do need someone to go into the site fix what is going on.
Could it be a leftover from EE3?


Tony

  • Support Staff

September 1, 2020 at 5:53 am

TO be: [CO_EMAIL] added a cc to my ohelleah account.

Why are you setting the TO field of the Primary Registrant to be [CO_EMAIL]?

The admin ([CO_EMAIL]) is NOT the Primary Registrant so you should not be mixing up contexts with admin emails, it causes so much more confusion as there are times when admin emails send and times when Primary/Registrant email send, mixing them up like above changes everything around.

The cc came through as sent to but it did not go to the primary.

Do you see the ‘missing’ email listed in Event Espresso -> Messages -> Message activity as sent?

This should not be happening the Primary is not working at all except for showing up as the from address.

So far it sounds like you are using the contexts in a completely different manner than they are expected to be used, so I have no idea if it is ‘working’ or not.

Can someone enter the website and take a look – will set up and send access privately.

If you want one of the support team to log into the site and work through this you’ll need to purchase a support token: https://eventespresso.com/product/premium-support-token/

So far this doesn’t seem to be an issue with Event Espresso itself but rather your set up.

Sent it to the primary as a cc – address written out not a shortcode. when I had two addresses in the cc – she did not receive it – when i deleted myself as a cc – her address received the new test – this is not good….

If your sending the exact same email just to different email addresses and one works but the other does not, it’s an issue with the mailserver and not Event Espresso.

Could it be a leftover from EE3?

Not likely, no.


4ohelleah

September 1, 2020 at 9:12 am

I thought I was following your instructions. I need EVERYTHING to go to the Primary Registrant – NOTHING should go to the admin. Just as it did automatically in EE3. If it goes to the person that signed up for the event – and then it should go to the user.

Thought it was clear that this is what this request has been about. Sorry if it wasn’t.


Tony

  • Support Staff

September 2, 2020 at 3:27 pm

I thought I was following your instructions.

Nope, please use the intended ‘context’ within a message for where it is intended to be sent.

Event admin to the event admin(s)
Primary Registrant to Primary Registrant
Registrant to the specific registrant.

I need EVERYTHING to go to the Primary Registrant – NOTHING should go to the admin. Just as it did automatically in EE3.

That is NOT how EE3 worked.

With EE3, you had a ‘registration’ email which was the email sent to whoever registered and a Admin email, which was sent to the address set in General Setting (which we consider the the Event Admin) + the CC option on the events themselves.

I think we have some crossed wires on what the Event Admin is here, by admin do you mean the site admin? As in the email saved in Dashboard -> Settings -> General?

If so thats NOT the event admin, thats the site admin.

The Event Admin (as far as Event Espresso is concerned with a default EE set up) is the email address of either the user account set as the event author OR the Primary Contact email address set in Event Espresso -> General Settings.

If it goes to the person that signed up for the event – and then it should go to the user.

?? Sorry but I don’t understand this sentence.

—-

When a person signs up to an Event, let’s call it Event A who should receive an email?

The Event Admin? (the person managing Event Espresso and has their email set in general settings)

The personal actually registering?

Another email address specific to each individual event? (they don’t have an account on the site so you were using separate message templates, right?)


4ohelleah

September 2, 2020 at 5:25 pm

That is NOT how EE3 worked.

With EE3, you had a ‘registration’ email which was the email sent to whoever registered and a Admin email, which was sent to the address set in General Setting (which we consider the the Event Admin) + the CC option on the events themselves.

Correct – that is not happening here. I thought that when you said event admin you meant the site admin which would be me – not the email listed in General settings which is what I do want. I want the email address listed in EE4 General setting to receive the emails. But she is not – I the site admin was and am receiving them.

When a person signs up to an Event, let’s call it Event A who should receive an email?

The Event Admin and the person actually registering

Another email address specific to each individual event? (they don’t have an account on the site so you were using separate message templates, right?)

Wanted this but as it doesn’t seem possible, I will let the Event Admin (registered email on General) forward the received email to the actual event organizers or people that need to know.

I may also put in a cc to myself using my ohelleah.org address in the templates as I do like to know that all is working properly. This is not my site admin address.

Soooooo do I go in now and reset all templates and make sure the Event Admin is active on each – and that should send to the email in General setting – which it never had which is why I went in to begin with – and had to write for help.


Tony

  • Support Staff

September 3, 2020 at 4:12 am

OK, send me your login details so I can take a look. I’m not going to make any changes but if you’re setting it up how I’ve explained and they are going to the site admin I’ll need to see:

https://eventespresso.com/send-login-details/


4ohelleah

September 3, 2020 at 4:41 am

Thank you – sent them. Have not reverted the initial misunderstandings that I have added to the templates. So they are not set up as you last suggested. Will try to get to it now – the latest forms are not from EE – I had to use Formidable so that the office would receive notifications – tho I do have Member Seat booking set up but not live.


4ohelleah

September 3, 2020 at 5:12 am

Reverted all changes. Updated…. to what I think you meant – thank you!
Put in a cc to me – just need to know that registrations are working.


4ohelleah

September 3, 2020 at 5:22 am

I think these come to me and not to the Primary Registrant as [EVENT_AUTHOR_EMAIL] seems to be the default Even Admin field and I am the site admin – and need them all to go to the Primary Registrant.


Tony

  • Support Staff

September 3, 2020 at 9:44 am

Ok, please don’t make any other changes than the ones I post from this point forward. We’ll get the ‘Registration Approved’ message type working together and then you can work through the others.

First… I think you keep using ‘Primary Registrant’ in a different context to what it actually is within Event Espresso. It sounds like you are referring to the Primary Registrant as the event admin but that isn’t what it is, the Primary Registrant is the user that registered onto the event.

It depends a little on your set up but first, let’s say someone registers onto your event with a single ticket. They select the ticket and EE asks them for their ‘First Name’, ‘Last Name’ and ‘Email Address’ (+ any other questions you’ve set up). They provide them and continue the registration, the details used there become the ‘Registrant’ and as its a single ticket, they are also the ‘Primary Registrant’.

Now if you select say 3 tickets, the user submits the tickets to Event Espresso and is asked to provide 3 sets of ‘First Name’, ‘Last Name’ and ‘Email Address’ (again, if that actually happens depends on your event set up). They proceed with:

Tony Warwick – tonyexample@email.com
Bob Smith – bobexample@email.com
Carl Jones – carlexample@email.com

You now have 3 registrants in a group registration, the Primary Registrant in that context is the registrant details entered in the ‘first’ set of Personal Info questions, in the above example its me. So you have 3 registrants and one of them is also the Primary Registrant for that group.

Why do we have a ‘Primary Registrant’? Becuase that registrant is concerned by Event Espresso to be the one managing that group registration (NOT the event registration, this individaul group they register onto the event).

All of that means you should pretty much never want to swap out [EVENT_AUTHOR_EMAIL] for a REGISTRANT based shortcode. Becuase the former is an ‘admin’ shortcode intended to parse to whoever is managing the event and the latter is the (or one of the) person who registered ONTO the event.

It’s important you understand the difference here as otherwise, you’ll never get messages to work how you want them to work.

So now if we look at the Registration Approved message type, is has 3 ‘contexts’, which are basically individual message templates within the main type. It has:

Event Admin – This is the message intended to go to whoever is managing the event. You can set the TO field to whoever you want and we’ll do that next but the point is that the ‘Event Admin’ context should go to ‘the’ Event Admin (whoever that is).

Primary Registrant – This, as mentioned above, is the registrant EE considers the ‘Primary Registrant’ of any individual/group registrations made on your event. Its is a separate email sent specifically to the Primary Registrant and does not replace the individual ‘Registrant’ emails, which leads onto:

Registrant – each individual registration made to your event is tied to a ‘Registrant’, this is the email you should be using by default for your ‘confirmation email’ sent to the person/people registering ONTO the event.

You can see these here: https://monosnap.com/file/ezr7waWzufI1JbvUPE29ujizHbdwtC

That screenshot is from your site and shows the 3 contexts, ‘Edit Primary Registrant’ is grey because it is disabled (as expected by default).

Click on ‘Edit Event Admin’: https://monosnap.com/file/Sm2itXAZFSRySQDAIqtDD1WGrHTmrB

Notice the TO field is set to [EVENT_AUTHOR_EMAIL]? That shortcode parses to the email address of whichever account is set as the author of the specific event in question.

Change just that value to [CO_EMAIL]. That shortcode parses to the email address set in EE -> General Settings -> Primary Contact Email.

If you leave everything else on that message type is, you should have 2 emails sent when a registration is approved. One to the Registrant themselves and one to the email set in EE’s General Settings.

Now, I know I said I wouldn’t change anything but I temporarily swapped this out and added a test registration to confirm this worked. I’ve reverted this (becuase again its important you follow what is happening) and the reason I did is you mentioned above that you had already done the above but still go the emails. You can see in Event Espresso -> Messages that the emails now go to the correct emails with the setup I mentioned.

So start with the above, set up the Event Admin message context to go to the CO_EMAIL address and add a registration, once we’ve confirmed that is working how you expected we can work on changing other message templates.


4ohelleah

September 5, 2020 at 6:57 am

Thank you for your amazing effort and patience with this/me -so- The only thing I must change and the reason it never worked is that everywhere was set to go to Event Author – have changed that in Registration Approved:
https://monosnap.com/file/d53thEXUkfLeG3KUBDHu43GbsgmA0l
https://monosnap.com/file/9FxPukcYX8775W3Pgim6PueBWWYqUL
Will follow this pattern without the cc as this is the only one I need copies of and change Event Author (which comes to me when it shouldn’t – as I do and will create all of the events) to be [CO_EMAIL].
And will let the actual [CO_EMAIL] send to anyone that is actually running the event/s.

Thank you!!!


4ohelleah

September 5, 2020 at 7:08 am

ps –
ALL Event Admins are now showing as blue/active as they all go to [CO_EMAIL].
Have not touched any registrants.


Tony

  • Support Staff

September 8, 2020 at 3:20 am

You’re most welcome, we are here to help 🙂

Messages can be a little confusing at first because of the amount of flexibility we needed to build into the system (based on previous feedback from EE3) and wrapping your head around it all isn’t easy at times.

So based on the above it sounds like you are all done, is that correct or do you need help with something else?


4ohelleah

September 8, 2020 at 6:10 am

Have not tested it yet – and the solution to my initial question seems to be that the Office Manager will have to forward all emails she receives about registrations to the event leaders.

Hoping Cc’ing to specific event organizers will be an option on a per event basis will be an option in EE4 in the future. You can close this now. If I find that te CO email isn’t reaching the Office manager after testing I will pester you again.

Thank you!


Tony

  • Support Staff

September 9, 2020 at 2:22 am

Have not tested it yet – and the solution to my initial question seems to be that the Office Manager will have to forward all emails she receives about registrations to the event leaders.

That’s incorrect.

What you can do now is create custom templates that set the TO (and or CC) field to specific event leader emails.

For example, if you have an event leader called Susan Jones you can create a custom Registration Approved template specifically for her by editing the event in question and in the Notifications section find the Registration Approved message type. Click ‘Create New Custom’ and give the custom template a meaningful name and description, like so:

https://monosnap.com/file/r1Zo4xw5CYdBNjY4hQfmISJwnTCd1U

When you click create EE will create the template in the background and set it on the event, now click the edit button:

https://monosnap.com/file/058hEIfJtZALgrmnn4l1mlrg51J8oG

A new window will open and you are now editing that custom template (again remember that each template has multiple ‘contexts’, you will be editing the event admin context by default with that button, which is what you need but it’s something to be aware of). Now set the message template to go to whoever you need it to:

https://monosnap.com/file/4fYmJx42PqUcqCJdP8OnN8yzGqhy9z

(Note you separate emails and/or shortcode in CC with a comma, however, using multiple addresses in that field sometimes causes issues with some mail servers but it’s not something EE can fix)

Hoping Cc’ing to specific event organizers will be an option on a per event basis will be an option in EE4 in the future. You can close this now. If I find that te CO email isn’t reaching the Office manager after testing I will pester you again.

If you already have a custom template set up for a user you can simply select it, if not, create one 🙂


4ohelleah

September 11, 2020 at 1:32 am

Think I got it. Hadn’t noticed Notiications at the bottom earlier. Will it go out to the CO_Email as well which would be good – or does the selected custom notification override it?


4ohelleah

September 11, 2020 at 1:35 am

Need an edit button here – or did I miss it?
My emailer does not seem to accept a comma and a second or third email address had tested that a while ago – which is main reason for the above question.

TY!


Tony

  • Support Staff

September 11, 2020 at 1:55 am

Will it go out to the CO_Email as well which would be good – or does the selected custom notification override it?

The custom template is used in place of the default message templates for the event(s) they are selected on, the custom template can still go to CO_EMAIL but EE does not send both the Custom Template and the Default.

Need an edit button here – or did I miss it?

Nope, no edit button.

Forum posts being edited after they’ve been answered would likely cause more confusion than double posts so we simply don’t use edits.

My emailer does not seem to accept a comma and a second or third email address had tested that a while ago

We don’t keep login details for any longer than needed so I’ve already removed yours and can’t check this, but how is your site set to send email?

Just using your hosts PHP mail, SMTP or other?


4ohelleah

September 11, 2020 at 3:22 am

Assume my hosting PHP as I don’t remember setting up an SMTP.


Tony

  • Support Staff

September 11, 2020 at 3:35 am

Yeah, it’s not uncommon to run into issues with PHP mailer from various hosts.

So to clarify in the CC file are you using something like this?

email-one@example.com, email-two@example.com


4ohelleah

September 11, 2020 at 3:48 am

Using
To: email 1
CC: email 2
Have not tried
To: email 1, email 2
Have tried
CC: email 2, email 3


4ohelleah

September 11, 2020 at 3:51 am

Sorry, there I go needing ‘edit’ again:

Successfully tried
Using
To: email 1
CC: email 2

Not tried
To: email 1, email 2

Unsuccessfully tried
CC: email 2, email 3


Tony

  • Support Staff

September 11, 2020 at 4:47 am

To: email 1, email 2

With some server setups, that can work.

But generally, this:

CC: email 2, email 3

Is what works.

You have a few options, you could try using SMTP to send the emails via whatever service you normally use using a plugin like THIS. So for example, if you host you mail though Gmail you use the above email to send the emails through that.

Or, use a transactional email service like the ones mentioned here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Either of those options will usually work better than sending the email thought your hosts PHP Mailer.


4ohelleah

September 11, 2020 at 4:51 am

Thank you – will play with it.

: )


Tony

  • Support Staff

September 11, 2020 at 4:53 am

You’re most welcome.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

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Updated by  Tony 1 week, 6 days ago ago

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