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Form & Function
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February 10, 2015 at 10:23 am
Hi,
Since upgrading to ver 4.6.4, the emails for most of the messages (apart from the Registration Approved message) appear blank. I get the same issue when sending a test message from the admin page.
I have tried resetting the templates and also deactivating and reactivating the message types – but this does not work.
I have examined the source code of the message, and it appears that the message content is actually there, but there is a syntax error in the HTML. Specifically, there is an extra space in the middle of the closing </title> tag (that is, it appears as “</tit le>”). So the end of the <title> is not found and consequently nothing is displayed.
Hope you can help fix this.
Thanks,
Chris
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Tony
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February 10, 2015 at 10:44 am
Hi Chris,
Can you explain where you are seeing this typo please?
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Form & Function
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February 10, 2015 at 1:00 pm
Hi Tony,
It’s in the source html of the email. For example, the test message starts like this:
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><head style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><!-- If you delete this meta tag, Half Life 3 will never be released. --><meta name="viewport" content="width=device-width" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><meta http-equiv="Content-Type" content="text/html; charset=UTF-8" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><!-- Facebook sharing information tags --><meta property="og:title" content="Test email sent from IFSW Europe 2015" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;"><title style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">Test email sent from IFSW Europe 2015</tit
le><style type="text/css" style="margin: 0; padding: 0; font-family: 'Helvetica Neue', 'Helvetica', Helvetica, Arial, sans-serif;">
(And then it continues with the rest of the code for the message).
As you can see on the second last line, the closing </title> tag is split, with a line break and a space, so it isn’t parsed correctly when the email is displayed.
Thanks for you help with this.
Best wishes,
Chris
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Lorenzo Orlando Caum
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February 10, 2015 at 1:58 pm
Hi Chris, I tried this out on a couple testing sites and have not been able to duplicate this issue.
Could you go to Event Espresso –> Messages –> Settings. Then move each message type to the right side to disable it. Then reverse your changes and move them back.
Then try a test email. Does it then work without the styling?
Also, are you using a transactional email service such as Mandrill or Postmark app?
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
—
Lorenzo
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