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Mailchimp add on not working

Posted: September 7, 2023 at 4:01 pm

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Brilliant Baby & Beyond

September 7, 2023 at 4:01 pm

We have had the mailchimp add on for many months. No issues. Today there is an error message in EE that states, “Invalid Mailchimp API”. I generated a new API on mailchimp. I entered it into EE and it keeps stating invalid API key. I then looked at all of our events and the mailchimp ad on is not even showing up.
Thank you for your help!
Laura


Tony

  • Support Staff

September 7, 2023 at 4:30 pm

Hi Laura,

Which version number of the MailChimp Add-on are you currently using?

2.5.0.p is the latest and MailChimp recently made changes to how the API works so you’ll need that version for it to work.


Brilliant Baby & Beyond

September 8, 2023 at 10:06 am

Hello,
Thank you for the information. I have looked and I am unable to locate where I would find the version of Mailchimp that I am using. Could you please advise? Thank you!


Tony

  • Support Staff

September 8, 2023 at 11:00 am

Go to Dashboard -> Plugins.

Search for MailChimp there and you’ll see a plugin from Event Espreso, it’ll show the version number there.


Brilliant Baby & Beyond

September 8, 2023 at 11:11 am

Thank you! I found it and it had an update needed. So I did the update and it is 2.5.O But I do not see the mailchimp listed now on my events.
Thank you


Tony

  • Support Staff

September 8, 2023 at 12:23 pm

Do you see MailChimp listed under the Event Espresso main menu?


Brilliant Baby & Beyond

September 8, 2023 at 12:24 pm

yes. Do I need to make an new API key?


Tony

  • Support Staff

September 8, 2023 at 12:47 pm

You shouldn’t need to no.

Does it show the key as valid when you save?


Brilliant Baby & Beyond

September 8, 2023 at 12:48 pm

In EE it does not show an API key now


Brilliant Baby & Beyond

September 8, 2023 at 12:52 pm

I made a new API key and it appears all is working now.
Thank you!


Tony

  • Support Staff

September 8, 2023 at 1:44 pm

Oh! Very strange.

I’ve not had any reports of having to create a new API key, I’ll make a note of that.

I’m glad you found a solution 🙂 any further issues please let me know.

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