Support

January 16, 2015 at 9:32 am

I have event espresso 4.4.8.

I want there to be an invoice option at payment. I went through, enabled the invoice option, and I completed all of the fields. I then went and tested it out (while logged into my account).

What happened:
1. I completed the registration
2. I selected “Invoice”
3. “Finalize Payment”
4. A screen popped up where I could see “Congratulations” with a button which read “View full Order Confirmation Receipt.”
5. Below on the screen below transactions, I could also click on a downloadable PDF that would be my official invoice.
6. On both documents, there is a “registration code” present.
7. It sends me a “registration email” to my account, thanking me and showing that my payment is “incomplete or pending”.

#1 problem: I thought that 2 PDFs were a bit confusing, Especially when the invoice with the payment instructions is not the first document with the big shiny button. The invoice PDF option is small text and located under the Transaction section.

MY NEXT PROBLEM:
–I signed out of my account and tried doing the registration from another computer–I had 3 friends do this as well. The process and results:

1. I registered for the event
2. I clicked “invoice” for payment
3. I clicked “finalize Payment”.
4. It takes me to the “Congratulations screen”. I click the button, “View full order confirmation receipt.” There is no registration code on this document, only a transaction ID number. I click the back arrow on my screen, and the PDF invoice under “Transactions” is not loading.
5. No email is sent whatsoever and there is no registration code.

Please help me fix this issue–people are trying to pay using this option as we speak, and it makes no sense why all of my “test” transactions when I was logged in—garner completely different results.

Thanks!!!! Your help is a lifesaver.

Cara