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I don't see the recurring event option anymore

Posted: January 28, 2021 at 12:36 am


cpr class today

January 28, 2021 at 12:36 am

Hi There,

I been a customer for a very long time. I need to update my calendar for future classes, But I don’t see the recurring event option on my screen no more. I have an active EE3. Can you please help me. Thank you


Tony

  • Support Staff

January 28, 2021 at 5:07 am

Hi there,

Do you have the recurrent events add-on active on the site?

If so, what version number is it?

You can check in Dashboard -> Plugins

Search for ‘Event Espresso – Recurring Events’ and check it is active and note the version number shown there.


cpr class today

January 28, 2021 at 11:28 am

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Tony

  • Support Staff

January 28, 2021 at 11:41 am

I didn’t ask about any settings so I’m not sure what the above is referring to as it does not relate to the questions I asked.

Can you check that the Recurring Events Add-on is active and that you have version 1.1.9.p activated, please?

We don’t have any access to your site so I can’t check this for you but version 1.1.9 of the recurring events add-on contains fixes for the latest versions of jQuery in use.


cpr class today

January 28, 2021 at 11:49 am

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Tony

  • Support Staff

January 28, 2021 at 12:39 pm

I’m sorry you feel my reply was rude, it wasn’t intended as such.

You didn’t answer any of my questions and mentioned settings and your account, settings in relation to the jQuery Migrate plugin? The reply doesn’t relate to anything I’d asked above, so I had no idea what it referred to.

In any case, you have 1.1.9.p of the Recurring Events Add-on activated, so when you create new event do you see any recurring event settings at all?

Like this: https://monosnap.com/file/7eCyydGBjRhTrGuA2xW59gOJoaGqpG

Or are they all open by default and you can’t set any options?

Are you trying to create new events or update an old series?


cpr class today

January 28, 2021 at 12:52 pm

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Tony

  • Support Staff

January 28, 2021 at 1:13 pm

Hmmm, strange. Mind of I take a look?

If that’s ok send temp login details using this form:

https://eventespresso.com/send-login-details/


cpr class today

January 28, 2021 at 1:40 pm

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Tony

  • Support Staff

January 28, 2021 at 2:05 pm

Can you recheck those credentials please, the password giving was a copy of another field and I suspect it is incorrect.

Note I don’t need FTP credentials for this currently, just WP-Admin credentials.


cpr class today

January 28, 2021 at 2:09 pm

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Tony

  • Support Staff

January 28, 2021 at 2:38 pm

OK, the recurring events add-on is not active on your site:

https://monosnap.com/file/MJatvxIsK3P269PO2rvuZLbkAde80j

That’s in Dashboard -> Plugins.

Click activate on that plugin to enable it and the recurring events option should then show.


cpr class today

January 28, 2021 at 2:44 pm

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Tony

  • Support Staff

January 28, 2021 at 3:07 pm

You’re most welcome and the same to you.

The support post ‘I don't see the recurring event option anymore’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for the Recurring Events Manager add-on.
Documentation for Recurring Events Manager Add-on https://eventespresso.com/wiki/recurring-events-manager-add-on/

Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

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