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dishtpass
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February 2, 2015 at 7:45 am
We have a class schedule set up on our website where people can register and pay online for classes. We are receiving notification by email when someone registers but their payment does not go through. We are successfully connected to QuickBooks Merchant Services.
All of their credit card information is correct.
We receive this message…
Payment Status: Pending Pending [ View/Edit Payment ]
Transaction ID: Payment Failed
Date Paid: January 22, 2015
Total Amount Owing: $45.00
Total Amount Paid to Date: $0.00
I need to know why their cards are not being charged and payment isn’t going through and what I can do to change that.
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Lorenzo Orlando Caum
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February 2, 2015 at 8:53 am
Hi, is this a new merchant account or an existing account that has successfully processed payments before.
Are any of these payment attempts being logged in the Intuit merchant account area?
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Lorenzo
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dishtpass
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February 2, 2015 at 6:04 pm
Hey!
It is an existing account that has successfully processed payments before. They are not being logged in the Intuit merchant account area?
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dishtpass
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February 2, 2015 at 6:07 pm
This is where people are signing up for events:
http://www.dishtpass.com/calendar/
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dishtpass
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February 2, 2015 at 6:11 pm
If you would like to visit the site and fill out a test form, you can. When people register and put in their credit card information, it still says their payment status is pending or incomplete and it does not ever go through.
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Lorenzo Orlando Caum
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February 3, 2015 at 9:11 am
Hello,
Could you please create a temporary WordPress admin login so we can take a closer look at this issue?
Please share that temporary login through the secure link below:
https://eventespresso.com/send-login-details/
To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.
The submit button for the form appears at the end of the form.
Again, please ensure that the temporary login works.
Thank you.
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Lorenzo
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Josh
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February 3, 2015 at 9:14 am
Hi there,
Have you tried re-connecting your website to your Quickbooks Merchant Services account? We have step by step instructions on how to do that here:
https://eventespresso.com/wiki/payment-settings-ee3/#quickbooks
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