Support

Home Forums Event Espresso Premium Event notification not being received via email

Event notification not being received via email

Posted: August 20, 2020 at 11:56 am


bkavanaugh

August 20, 2020 at 11:56 am

When a registration is completed for an event, we are not receiving the registration email. However, we do receive the payment conformation which I know that is outside of Event Espresso


Tony

  • Support Staff

August 20, 2020 at 1:43 pm

Hi there,

Do you have an event I can run a test registration on?


bkavanaugh

August 20, 2020 at 2:07 pm

tony,

You can click on this link. I set the price to zero

https://foodsafetypa.net/event-registration/?ee=251


Tony

  • Support Staff

August 20, 2020 at 3:00 pm

This reply has been marked as private.


bkavanaugh

August 20, 2020 at 3:07 pm

What do you think the problem is on our end?


Tony

  • Support Staff

August 20, 2020 at 3:09 pm

By ‘on your end’ do you mean the admin emails or all emails?

If you register onto that event yourself, do you get the registrant email?

I assume you’ve checked the spam folder?


bkavanaugh

August 20, 2020 at 3:28 pm

admin emails from the registration. just like the one you received, which we do not get. However, we receive all other emails in our email system

The spam folder is checked all day long


bkavanaugh

August 20, 2020 at 3:29 pm

Tony,

My mistake, the meail you recived is the email that the customer receives that details the class information. However, the company does not receive the registration email.


Tony

  • Support Staff

August 20, 2020 at 3:38 pm

Right, ok, so email is sending then but not the admin email.

Starting with the most obvious, is your ‘Primary Contact Email’ still set?

Event Espresso -> General Settings -> Organizations settings -> Primary Contact Email.

Thats the email address EE uses by default.

If so install something like WP Mail Logging and re-register onto the event again, your looking to confirm if the admin email is being triggered (shows in the mail log) but not received, or the email simply isn’t being trigger at all.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Tony 1 month, 1 week ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!