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Empty cart error for MER

Posted: March 13, 2016 at 8:26 am


Liam Kelly

March 13, 2016 at 8:26 am

Hi,

I am having difficulty with viewing my cart after adding an event.

After I click “Add to cart”, I click on “View Cart” and a message is displayed that reads “It looks like you are attempting to refresh a page after completing your registration or your cart is empty. Please go to the events page and try again.”

I have tried several suggestions already on this site include forcing HTTPS on the EE pages and disabling other plugins. Forcing HTTPS leads to Error 404 pages. I am waiting to hear from my host if server-side caching is happening but the permissions on the relevant folders are already set at 755.

I would appreciate any help. Can you see anything that stands out?


Lorenzo Orlando Caum

  • Support Staff

March 13, 2016 at 10:40 am

Hi Liam,

Thanks for sharing what you have tried so far. The following should not happen:

Forcing HTTPS leads to Error 404 pages

How are you trying to enable HTTPS for your Event Espresso pages?

Also, who is your hosting provider?


Lorenzo


Liam Kelly

March 13, 2016 at 1:30 pm

Hi Lorenzo,

I am using the WordPress HTTPS plugin version 3.3.6. I followed the guide found here: https://eventespresso.com/wiki/espresso-sslhttps/

My host is Host Ireland: http://www.hostireland.com

I also use cPanel.

Thank you.


Lorenzo Orlando Caum

  • Support Staff

March 13, 2016 at 3:59 pm

Alright, could you temporarily deactivate that plugin and provide a link to an event page so we could take a look?

I want to ensure that I can manually browse to the https version of the page.


Lorenzo


Liam Kelly

March 13, 2016 at 4:18 pm

Thanks Lorenzo,

Our events can be found here: http://nsf.ie/event-registration/

I have disabled the plugin as requested.


Josh

  • Support Staff

March 14, 2016 at 9:30 am

Hi Liam,

It turns out your domain isn’t set up for https, you would need an SSL certificate to use https, but that’s not the problem here. The problem is the sessions aren’t being saved. Can you check with your host to make sure that the server allows sessions to be written to the session save path on the server?


Liam Kelly

March 14, 2016 at 1:51 pm

Thanks Josh.

I have contacted my host to ensure the save path allows this. I will follow up when they respond.

The support post ‘Empty cart error for MER’ is closed to new replies.

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Status: closed

Updated by  Liam Kelly 3 years, 7 months ago ago

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