Support

April 9, 2014 at 10:37 am

Hi Donald,

Is your WordPress site sending out regular WP notifications such as password resets and new user emails?

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Lorenzo

April 9, 2014 at 10:47 am

Hello,

You can just logout of the WordPress admin and go to the WP login page and try to reset the password (there is a small link).

Its a two-step process so you can just request a new password but not confirm.

Let me know if any emails are received.

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Lorenzo

April 9, 2014 at 11:31 am

Alright great. Could you install this email audit plugin and activate it:

http://wordpress.org/plugins/email-log/

Then try resending a registration details email through the Attendee reports page.

Then check the email log to see if anything is recorded.

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Lorenzo

April 9, 2014 at 12:03 pm

Try reinstalling the software through WordPress admin –> Plugins. You can download a new copy from your Event Espresso account.

Also ensure that a valid email is set in the General Settings page for Event Espresso.

If that doesn’t help, then I recommend trying the Mandrill transactional email service:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

They offer a free option and there is a WordPress plugin available.

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Lorenzo