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Emails not sending out

Posted: January 29, 2018 at 5:22 pm


January 29, 2018 at 5:22 pm

Whenever a ticket is purchased or even when I manually “resend it” from the registrations menu noemail is sent. There is nothing appearing in email log and email check does send anemail through although it ends up in spam


  • Support Staff

January 30, 2018 at 7:58 am

Hi there,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:


January 31, 2018 at 3:35 am

thanks! smtp resolved the issue

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Status: closed

Updated by  vdj12 1 year ago ago

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