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Emails not sending out

Posted: January 29, 2018 at 5:22 pm


vdj12

January 29, 2018 at 5:22 pm

Whenever a ticket is purchased or even when I manually “resend it” from the registrations menu noemail is sent. There is nothing appearing in email log and email check does send anemail through although it ends up in spam


Josh

  • Support Staff

January 30, 2018 at 7:58 am

Hi there,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


vdj12

January 31, 2018 at 3:35 am

thanks! smtp resolved the issue

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Status: closed

Updated by  vdj12 9 months, 2 weeks ago ago

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