Support

May 4, 2015 at 6:24 am

Hi,

Did the developer create the events under his own user account? Emails might be going to the event author.

May 4, 2015 at 9:27 am

Dean, is this related to the entire messages component, perhaps?

I’m experiencing issues with notifications not sending to the correct address (or not being sent at all) and incorrect notification body content (or empty content).

Related threads:
https://eventespresso.com/topic/customers-purchasing-tickets-stopped-receiving-confirmation-emails/
https://eventespresso.com/topic/ee4-registrant-details-missing-in-e-mail/
https://eventespresso.com/topic/customers-purchasing-tickets-stopped-receiving-confirmation-emails/

And then there’s a comment from Garth on this blog post about possibly wide-spread database issues.

Blog post was made last month, but the comment was just made a few days ago, which seems to be when many people started having problems.

May 4, 2015 at 3:37 pm

Hi Rachael,

By default email notifications are sent to the event admin or event author. This is the person that has created an event using the event editor.

There are two ways to change this.

1) You can go to each event in the event editor and then click on the Screen Options toggle in the top right corner. Then place a checkmark for author.

Next, scroll down and look for the new metabox for the author. Then set it to the new author and save changes. Then go to any remaining events and switch the author and save changes.

or

2) You can set Event Espresso to always send to the organization email regardless of what is set for the event author.

To do this, go to Event Espresso –> Messages. Then locate the registration approved message type for the event admin and click on it. Change the TO field to this shortcode and save changes:

[CO_EMAIL]

—
Lorenzo

May 18, 2015 at 12:58 pm

Hi,

If you go with option 2, then this change would need to be made for multiple registration emails for the event admin including the registration approved message type, the registration pending payment message type and others.

Also, did you remember to save after updating the shortcode via the messages editor?

http://cl.ly/2m0M3l21320G/Screen%20Recording%202015-05-18%20at%2002.57%20PM.mov

—
Lorenzo

May 18, 2015 at 1:41 pm

Hi, those are the correct steps.

What is the email that is entered in Event Espresso –> General Settings –> Your Organization –> Your primary contact email page?

—
Lorenzo

May 18, 2015 at 1:51 pm

Hi there,

Could you please create a temporary WordPress admin login so we can take a closer look at this issue?

Please share that temporary login through the secure link below:

https://eventespresso.com/send-login-details/

To prevent delays in troubleshooting, be sure to double check your information on the form before submitting.

The submit button for the form appears at the end of the form.

Again, please ensure that the temporary login works.

Thank you.

—
Lorenzo

May 18, 2015 at 2:30 pm

Hi, there are a few custom message templates that are set to go to the event author. Some of those may be enabled for some events. If they are, then this would override the global templates which are the default templates that are shown when you browse to the Messages overview screen.

Could you also update those as well by changing the shortcode in the TO field for the event admin context?

[EVENT_AUTHOR_FORMATTED_EMAIL]

to

[CO_EMAIL]

This change can be made through Event Espresso –> Messages –> Custom Message Templates:

http://cl.ly/image/2X461c3Z1U0G

—
Lorenzo

May 18, 2015 at 2:57 pm

Try a new registration for one of the events either via the front-end or through the WP dashboard.

Are the event admin emails sent to the new email address?

One other thing to check would be for email filters in your email account. If your domain’s email is running on Gmail, then it is possible to have certain emails archived and forwarded to another email address (e.g. your developers email address).

—
Lorenzo

May 19, 2015 at 5:34 am

Please let us know how you get on.

May 31, 2015 at 8:22 pm

Hi, I’ve replied to your email. Thanks

—
Lorenzo